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James Hook & Company

#7 of 2,379 Restaurants in Boston
Certificate of Excellence
$$ - $$$
Neighborhood:
Downtown
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440 Atlantic Ave, Boston, MA 02110
+1 617-423-5501
Website
Today
10:00 am - 5:00 pm
Closed now
See all hours
Hours:
Sun 10:00 am - 3:00 pm
Mon - Thu 10:00 am - 5:00 pm
Fri 10:00 am - 6:00 pm
Sat 10:00 am - 5:00 pm
More Info
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1,174 Reviews from our TripAdvisor Community

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Showing 990: English reviews
Quincy, Massachusetts
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

The atmosphere was great as well as the food. The wait staf fwas very helpful and attentive.Overall services was great. The Easy to find and friendly staff It is a lobster lovers heaven!!! if you like Lobster and all tyhe fixing this is a fun place to go!!!!

Helpful?
Thank Peter M
Management response:

Peter, it's awesome to hear that you had a great experience overall. There's nothing quite like taking a bite of our lobster and goin' right on up to lobster heaven. We noticed that you gave four stars though, so if there's anything that we can do to make your next visit better, let us know! Yours, The Hooks More 

Niagara Falls, Ontario, Canada
Level Contributor
63 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

No shortage on the lobster in the rolls. Best I've ever had. I also love how you can have a full lobster in minutes. Can't wait to return. This place is a must go if your stopping in Boston.

Helpful?
Thank Andrew O
Management response:

Andrew, it's awesome to hear that our lobster roll was the best one you've ever had! We can't wait to see you again soon. Thanks for recommending us. Yours, The Hooks More 

Virginia Beach, Virginia
Level Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Stopped by James Hook for a quick lunch during a day of brewery hopping in Boston! When you walk inside the trailer you're immediately greeted by a HUGE tank of live lobsters and crabs. Very simple menu of chowder, lobster rolls, etc. My husband and I both had lobster rolls and it was the most delicious I've ever had! Super... More 

Helpful?
Thank Meagan K
Management response:

Meagan, brewery hopping AND lobster?? Sounds like a fine day to us -- we hope that you and your husband surely enjoyed yourselves after a long day of drinking. It's an honor to have given you one of the best lobster rolls you've ever had, too. We hope to see you back again one day soon! Yours, The Hooks More 

Cornwall, Uk
Level Contributor
83 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 1 week ago

We had walked past this place on ouy way to and from our hotel and decided to have a quick lunch, we were not disappointed. We only had the lobster rolls but these were absolutely lovely. If you fancy anything from the sea, then this is the place for a genuine pitstop. It's not a fancy restaurant or a hip... More 

Helpful?
Thank Daniel M
Management response:

Daniel, it's great to see that you had a great time while you were in! The lobster rolls were absolutely a great choice -- that's what we're known for. We're glad that you had a good time though, and we can't wait to see you the next time you're in Boston. Yours, The Hooks More 

Mississippi
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

really felt ripped off when I looked at my receipt and noticed I had been charged a $5 "deposit" for fork and claw crackers without any mention of this. When I returned them cashier seemed indignant and asked for my receipt. fortunately I still had it. food average but beware. Unfriendly service also.

Helpful?
1 Thank pcww
Management response:

It's disappointing to hear that you feel that way. Our Fork and Claw Crackers are meant to be re-used, and putting a deposit on them ensures that we get them back at the end of the meal. We want to make sure that everyone has the utensils they need to eat while they're here, and this practice is pretty common... More 

Dallas, Texas
Level Contributor
13 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

So we came in as obvious out-of-towners. We were on our way to the airport and wanted to get some authentic local seafood before we left. We came in with luggage in tow. Seeing how tiny the place was I was sure we would get eye rolls, but not at all the case. The staff was friendly and the food... More 

Helpful?
Thank Kellie C
Management response:

Kellie, it doesn't matter if you're from out of town -- all that matters here is that you enjoy yourself. We're really excited to see that you and the kids had a lot of fun, and we can't wait to see you back for more when you're in Boston again. Yours, The Hooks More 

1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Delicious Lobster but disappointed with the Service. It was clear that I was from out of town but the cashier "David" offered little assistance. I ordered a lobster & a water then paid cash. My food arrived but no napkins & it was obviously going to be a messy affair. I asked for some but was brusquely told "over there!"... More 

Helpful?
1 Thank A Kevin G
Management response:

It sounds like there were a few miscommunications here, and we're sorry to hear that you felt uncomfortable while you were here. We like to consider our craft a simple one, and if you have questions in the process, we're here. However, if you want a true Boston experience, we're always here for you. The pick deposit is refundable, we... More 

Level Contributor
21 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

After seeing all the reviews on TripAdvisor for James Hook & Co., I had to make it a stop on our most recent trip to Boston. And I'm so glad I did! One of the best lobster rolls in Boston! We stopped by for a quick lunch before sightseeing. Quick ordering process, reasonable prices and great food! If the weather... More 

Helpful?
Thank katieebug
Management response:

Katie, we're so glad that you stopped by while you were in town! It sounds like it was definitely a treat, and we're excited to hear it. We can't wait to see you back again for more delicious lobstah next time you're sight-seeing. Yours, The Hooks More 

Ottawa, Canada
Level Contributor
35 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

The food at this small downtown restaurant / diner / vendor is amazing. When in Boston its a must on your bucket list.

Helpful?
Thank consumeraware
Management response:

This was short but sweet, and we love it. It's great to see that we were added to your bucket list, and we hope to see you back again soon! Yours, The Hooks More 

Jakarta, Indonesia
Level Contributor
100 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 14, 2017 via mobile

My son and I wanted to have Lobster rolls and Lobster chowder for brunch on our weekend visit to Boston and this is the place referred by a friend. The place is small but we were lucky to get one table inside, otherwise we couldn't sit outside on that rainy day. The menu is well mentioned on the upper side... More 

Helpful?
Thank AnggyGustiza
Management response:

We're thrilled to know that you left happy -- thanks so much for taking your friend's recommendation and deciding to come see us! It's wonderful to know that our lobster roll and chowder both hit the spot, and we really appreciate the glowing review. We hope to see you again if you're in the area. All the best, The Hooks More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
$10 - $15
Cuisine
American, Seafood, Soups
Meals
Lunch, Dinner
Restaurant features
Takeout, Outdoor Seating, Seating, Parking Available, Wheelchair Accessible, Accepts American Express, Accepts Visa
Good for
Kids, Local cuisine, Dining on a budget, Families with children
Open Hours
Sunday
10:00 am - 3:00 pm
Monday
10:00 am - 5:00 pm
Tuesday
10:00 am - 5:00 pm
Wednesday
10:00 am - 5:00 pm
Thursday
10:00 am - 5:00 pm
Friday
10:00 am - 6:00 pm
Saturday
10:00 am - 5:00 pm
Location and Contact Information
  • Address: 440 Atlantic Ave, Boston, MA 02110
  • Location: United States  >  Massachusetts (MA)  >  Boston>  > Downtown
  • Neighborhood: Downtown
  • Phone Number: +1 617-423-5501
Description
Located on the waterfront in downtown Boston, James Hook & Co is the go-to place for delicious, high-quality lobster and seafood. We are a third generation family business, and have been selling lobster since 1925. James Hook & Co has earned a reputation for the finest lobster in town, even earning the Best Lobster award from Boston Magazine.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of James Hook & Company and other visitors
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Questions? Get answers from James Hook & Company staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Downtown

Neighborhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
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