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319 Spring St, Suite 203, Harpers Ferry, WV 25425-6387
13045352198
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83 Reviews from our TripAdvisor Community

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Showing 83: English reviews
San Diego, California
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stopped in Harpers ferry while visiting family back east...wanted a quick bite and was craving something sweet. Well, this was the place! Love that they change food menu all the time in order to keep food fresh and cost effective....sounds great to me! My sweet tooth couldn't be more happy too.....this was the best ice cream sundae I ever had...not... More 

Helpful?
1 Thank Michael W
Rincon, GA
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 9, 2016 via mobile

We very patiently waited for 45 minutes for our food on a very busy Saturday. There were only 3 of us. As our meal of club sandwiches and fries finally arrived, we heard the manager screaming at walk up customer. Our waitress seemed embarrassed and apologized. As we got our check we noticed gratuity was added. We were unaware that... More 

Helpful?
2 Thank disco98
Stanley333, Manager at Swiss Miss, responded to this review

Hi, I (not the manager) respond to very few of these due to their subjective manner. I own the staffing issue, as the city has forced down everyone's throat, a long approved street construction project right in the middle of our short peak season (was always supposed to be done off-season), hence causing thousands in lost business and a major... More 

Gaithersburg, Maryland
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 9, 2016

Had a blast, ice cream was very rich and tasty, girls scooping ice cream very friendly! Great for all ages!

Helpful?
Thank z_man_and_the_girls
Pittsburgh, Pennsylvania
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 9, 2016 via mobile

The 20 minutes we were waiting for ice cream the owner was very rude, including raising her voice at one of her other customers because he was questioning the automatic gratuity they added on to his bill. They were only a party of 3 and no where in the restaurant did it say gratuity was automatically added. I would avoid... More 

Helpful?
2 Thank Webby25
Williamsport, Maryland, United States
Level Contributor
68 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed June 6, 2016 via mobile

My daughter and her friend ordered ice cream at the outside window and we as a family thought why not go on in and have lunch...upon sitting down a very rude blonde older lady says this is full service and a gratuity will be added..to which I said ok there are 7 of us my girls ordered at the window... More 

Helpful?
Thank Laura G
Stanley333, Owner at Swiss Miss, responded to this review

Thanks for your review. The manager fully recalls your visit, as she does with all visits that could potentially warrant a one sided story. BUT yes, she said she was a little snarky because the entire weekend, people were getting items to go, and then trying to eat it inside, as it was a hot day/weekend. Additionally, there were 2... More 

Lisbon, Portugal
Level Contributor
28 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 29, 2016

stopped here because there was seating outside. SOft serve was pretty good but the funnel cake fries were terribly greasy. Novel idea but dont mess with the original. Good "fair food" all made fresh so you may wait. Walk up window is convenient. Service pretty slow but they were pleasant enough.

Helpful?
Thank worldtravlr2014
Bluemont, Virginia
1 review
1 of 5 stars Reviewed May 9, 2016

Horrible food, horrible service. The girl working up front was nice, but the blonde woman SCREAMING behind her was not! She held up the line simply by standing there yelling at the other girl about incompetence and wasting time. I wouldn't have eaten there if I hadn't already paid, giving people like that my money just doesn't sit right with... More 

Helpful?
Thank ritahm402
Stanley333, Owner at Swiss Miss, responded to this review

I've adopted a generic reply of (if even warranted), 'we try to - but can't please everyone', but periodically I will make an exception. You must have been hanging around quite awhile to witness 'all of that', and that you also knew we were chasing off employees ?? The employees that are chased off, can neither show up on time,... More 

Baltimore County, Maryland
Level Contributor
131 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed April 24, 2016 via mobile

I have been coming to and recommending this Swiss Miss Ice Cream Shop for years. Today I was very disappointed. They did not have any raspberry swirl soft ice cream. They no longer have the doggie serving of vanilla ice cream. In fact I was told they never served it which was a totally untrue statement. The servers were not... More 

Helpful?
1 Thank Marty1357
Grasonville, Maryland
Level Contributor
106 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed April 18, 2016

ice cream is hand dipped although they do have other kinds of ways of making a sweet treat. I did find that the bread for my hotdog was hard. the order of fries are large, so good for sharing. the people working are so very nice.

Helpful?
Thank Kara D
Carlisle, Pennsylvania
Level Contributor
6 reviews
4 restaurant reviews
4 of 5 stars Reviewed April 12, 2016

Food was just average, but our serrver was very friendly and shared a lot about the town. We would try again during peak season when the menu is expanded.

Helpful?
Thank SpecialDJ

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    4 of 5 stars
Cuisine
American
Meals
Lunch
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Families with children
Location and Contact Information
  • Address: 319 Spring St, Suite 203, Harpers Ferry, WV 25425-6387
  • Location: United States  >  West Virginia (WV)  >  Harpers Ferry
  • Phone Number: 13045352198
Description
Hello... Please, I need someone to contact me immediately. I DID NOT submit anything to anyone stating that the location is closed...and that status needs to be changed immediately. The town is already going through some disruptive, poorly scheduled construction, and now this major 'business impacting' issue on top of it. How can this happened, how is it allowed to happen, and an investigation needs opened immediately, to see who/how they did it. Thank you, Keith Marks 240-457-2438

Questions & Answers

Questions? Get answers from Swiss Miss staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?