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Hours
Sun
9:00 AM - 10:00 PM
Mon
9:00 AM - 10:00 PM
Tue
9:00 AM - 10:00 PM
Wed
9:00 AM - 10:00 PM
Thu
9:00 AM - 10:00 PM
Fri
9:00 AM - 11:00 PM
Sat
9:00 AM - 11:00 PM
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Ratings and reviews
RATINGS
Food
Service
Value
Atmosphere
Details
Someone from this business manages this listing.
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CUISINES
American
Meals
Late Night
FEATURES
Takeout, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Accepts Credit Cards, Live Music
Does this restaurant offer highchairs for toddlers?
Details
About
Home of the World Famous Hot Fudge Sundae! Visit a Ghirardelli Ice Cream and Chocolate shop for a delicious Ghirardelli chocolate experience. Enjoy a World Famous Hot Fudge Sundae made with handmade Ghirardelli Hot Fudge. There are a variety of sundaes available including the new Non-Dairy Hot Fudge sundae with Non-Dairy Hot Fudge! Plus an array of shakes, hot cocoas, coffees, baked goods and more! Shop an assortment of exclusive Ghirardelli gifts including our 80ct gift bags, grab & go bags, bars, keepsakes and more. Stop by the Pick & Mix station for a one of a kind experience! Find all Ghirardelli squares flavors you love , including your seasonal favorites and create a one of a kind gift for you or the chocolate lover in your life. Find the perfect gift for any occasion at Ghirardelli! Ghirardelli Chocolate Makes Life a Bite Better! Don't forget to tag us during your visit @ghirardelli and use #loveghirardelli
CUISINES
American
Meals
Late Night
FEATURES
Takeout, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Accepts Credit Cards, Live Music
Contribute
4.0
1,410 reviews
Excellent
700
Very good
466
Average
162
Poor
50
Terrible
34
Mearcats
Letchworth Garden City240 contributions
Feb 2020 • none
When we first entered I was slightly confused as I didn’t expect it to be a fast food style parlour and that was a bit disappointing.
There are a couple of chocolate machines demonstrations and we looked While we waited for our food order.
The food was very delicious and was perfect as a holiday treat but they are expensive but we really enjoyed our visit.
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ram
Chennai (Madras)1502 contributions
Mar 2020 • none
Visiting Ghirardelli Chocolate Shop during my trip to San Francisco last year was a memorable experience. Back then, everything was normal, and there was a short line when I visited the store around 6:30 pm. I placed an order for a medium Hot Cocoa and picked up one of their Ghirardelli Toffee Interlude bar. I found an empty table and waited for my order. I had my drink served in a few minutes. The Hot Cocoa was delicious! It had a rich flavor of chocolate topped with whipped cream. I was trying a Ghirardelli chocolate for the first time, and the candy bar was a perfect treat. I became a fan of Ghirardelli Chocolate after the first bite. I loved the velvety texture of the chocolate as it melted in my mouth. The caramelized almonds and crunchy toffee bits do create a nice blend along with the dark chocolate. After relishing my drink and chocolate bar, I enjoyed watching the exhibit that displays the chocolate manufacturing process. It was very satisfying to look at all the liquid chocolate! The aroma at the store is delightful. It can instantly make you happy when you are in the vicinity. They do have a merchandise section with a lot of chocolates and goodies. I wish I had the time to check out the different flavors of the Ghirardelli Squares. I'd love to visit the store in the future and try more from the menu.
Written January 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pieter H. & Shauni V.H.
East Flanders Province121 contributions
Apr 2022 • couples
We queued up to order a 'world famous sundae' and something else with strawberry (forgot the exact name). The queue progressed relatively fast. The cashier was not friendly, and told us to wait for our order 'over there' without specifying what she meant.
The fudge in my sundae was already solid, which is quite a feat for a 'warm fudge'. Both the ice cream and the chocolate were of average quality and taste. The strawberry sundae was ok, but again not spectacular in the taste department.
Is it an experience you should do when in San Francisco? Maybe. Is the 'world famous' sundae' worth $16? Definitely not. We will probably not visit again.
Written April 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pearx4
Stafford621 contributions
Feb 2023 • none
Visited the Ghirardelli Chocolate Experience three times while in San Francisco. You only live once and why not enjoy a delicious World-Famous Ice Cream Sundae! The first night (Saturday) there was a little bit of a line outside the door, but it moved fast. Due to the crowd size, there was no seating, and it took a bit of time to get our sundaes. The wait was well worth it. The second and third visits, (Sunday/Monday) there was no line to order, we found seating and the sundaes came out much quicker. Did not disappoint on any of the three visits. There is a "gift shop" area where you can make your own bag or container of chocolates. Bag is $22 a pound which is about 40-50 squares. They have other items as well already packaged. They even have a Powell and Hyde Souvenir Wooden Cable Car filled with chocolate because Ghirardelli Square is located just a short walk from the Powell and Hyde Cable Car end stop. There are two other Ghirardelli locations within the square (one was under renovation) so if the line at the Chocolate Experience is too long, you can get the same delicious sundae at the other stores. Can't go wrong with a visit or multiple visits to Ghirardelli!
Written February 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark H
Sonoma2524 contributions
Feb 2020 • none
Ok, it is an overcrowded tourist trap, but I find the building and the old chocolate processing equipment fascinating. So here is the protocol: go here to check out the plaza, building, and old chocolate processing equipment (it is on the upper left or SE of the old Ghirardelli building) and then go to the Ghirardelli shop ground level on Beach St (front or north side) to grab your treat. It is generally less crowded and calmer than the Original Giradelli Chocolate Manufactory.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
deegalNYC
New York City139 contributions
Feb 2020 • none
Nothing special about this place. Basically a large store selling Ghirardelli brand of chocolates with an area to sit and eat your ice cream. I expected a chocolate factory where you would see them making the chocolate. They had about 3 non working displays behind glass that you can look at, but that was about it. It’s not worth a trip to go out of your way to visit. It didn’t even smell like chocolate.
Written February 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natalie F
Stockholm4 contributions
May 2022 • friends
We went there after being recommended by friends! We just went to get ice creams to take away. Queue was only long out on the street because the service was so TERRIBLE. Shocking was an understatement, rude, slower than slow, unfriendly - it put us off before even getting the sundaes.
We ordered 4 sundaes - no brownies available, fudge sauce was just a cheap tasting choc sauce. All of us ate about 3 spoons before putting in the bin.
Waste of time, money and calories! Didn’t deserve the reputation.
Written May 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will F
1 contribution
Dec 2023 • couples
While waiting in line to order, another customer almost stepped on my Frenchie and he barked once. Immediately the manager came over and rudely asked if he was a service dog and if he was not, I would have to leave because he has the right to refuse service. How rude is that?! For the prices they charge for average ice cream, you could at least provide a good customer experience but as I can see from all the other negative reviews here mentioning rudeness, this is not a priority for them.
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GitchSup
Duluth1405 contributions
May 2022 • none
I love this Ghiradelli because it has the whole operation of how the chocolate is made going on right in the dining area, but when we went it was Mother's day so everything at the Warf was extremely busy and it wasn't worth the wait to pay the high cost of an ice cream Sunday for the opportunity to watch the machines run. Instead, we just got a bag of assorted chocolates to bring home with us from vacation and called it good. BUT if you are there and it's not busy, it is really a fun thing to do.
Written June 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
D O
Las Vegas666 contributions
Jan 2024 • solo
3.5 rounded up to 4.
The best thing to me about this pace is that they are open till 11PM on Friday/Saturdays. I came here after dinner on a Friday night about 10PM.
What I really came here for was the Decadent Drinking Chocolate. I was always a fan of the Trader Joe's Drinking Chocolate and fell in love with the real stuff when I was in Italy last year. So I always get it whenever I have a chance.
I have never had a Ghirardelli Hot Fudge Sundae before but knew it would be too much along with the drinking Chocolate but I couldn't pass up a scoop of chocolate ice cream since I had never had Ghirardelli's ice cream before.
Decadent Drinking Chocolate 3.5/5 It wasn't bad but I have had better here in the States. I guess I expected more from a chocolate shop.
Chocolate Ice Cream 3/5 Now I was disappointed in the ice cream. I’m not saying it was bad, but it was just average chocolate ice cream and for the price I paid I think I would have been better off getting a 1/2 gallon from the grocery store, and not even the good stuff. I really expect more of a chocolatey flavor.
The visit wasn’t a total loss because I did get some drinking chocolate and that’s hard to come by
Written January 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foofa B
California316 contributions
Oct 2023 • family
What a wonderful experience we had ending our daughter's 14th birthday celebration here.
The desserts are as devilish as they are heavenly and the location is picture perfect.
The icing on the cake, so to speak, was 'Valeria' who looked after us so warmly and more so sweetly than Ghirardelli's delicious chocolate itself.
Thank you!
Written October 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MoonsterUK
1899 contributions
Apr 2023 • family
This place is absolute carnage - totally disorganised. How can it take over 30 minutes to dish up 3 scoops of ice cream and plonk some sauce on it? They seemed to be loosing loads of orders between the order point and the kitchen. The person clearly the tables is also working at pace slower than a tortoise on top of the fact there are insufficient tables. Delicious hot fudge sauce but would suggest getting downstairs to go.
Written April 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reed
Orlando2443 contributions
Jun 2021 • couples
Saying this place was a hot mess is being nice. One register open, huge line that hardly moved, cashier that just seemed angry and confused, crazy wait for a simple hot chocolate, then watching them hand wrong orders and get them returned multiple times. We went to quite a few “touristy” places in San Fransisco, but this was the only one that was in rough shape. That being said, the hot cocoa was yummy when we got it - but not remotely worth the wait and frustration.
Written August 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ironman
San Francisco31 contributions
Jan 2020 • none
Loved everything about this place. You can see the chocolate being manufactured. For dark chocolate lovers, Midnight Reverie is a must. Chocolate fudge sundae is also my favorite. Their Fudge is the best that I have ever had. I always ask for extra fudge on the side (of course by paying extra). They have variety of eggless options. I haven't had brownie because it has egg. There is paid street parking available near it. It is free if parked after 8 pm on weekdays and after 7 pm on weekends. Timings might vary a bit.
Written May 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
do_the_freddy
Los Angeles323 contributions
Jun 2021 • none
This review happened during CoVID (June 2021) before June 15th. My wife and I went to San Francisco for a short vacation. We visited the Ghirardelli Market Place on a Saturday. The location is right across the street of the Maritime Museum. The store is big. They have lots of options for ice cream but on the day and time we went they ran out of a lot (We went after 1pm). We got a banana split. The ice cream is really yummy and worth the visit. The location is average and looks like every other tourist location in San Francisco. But you should stop by. Its fun.
Written June 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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