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The Cheesecake Factory

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170 Ofarrell St, San Francisco, CA 94102-2202
+1 415-391-4444
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  • Excellent45%
  • Very good38%
  • Average10%
  • Poor3%
  • Terrible4%
Travelers talk about
“cheesecake” (94 reviews)
“cakes” (16 reviews)
Closed Now
All hours
American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
$$ - $$$
170 Ofarrell St, San Francisco, CA 94102-2202
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Reviews (419)
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151 - 160 of 218 reviews

Reviewed January 23, 2015 via mobile

The cheesecakes we tried were outstanding (velvet and chocolate) :) We sat on the terrace at night, great view but no service. By the time we finished the cakes and left, we had not been assigned a table... :(

Thank knudel
Reviewed December 20, 2014

Our server was an angry rude young man. He never greeted us. Appetizers were served cold and after 45 mins. The restuarent was busy but if you cannot serve right than dont act you can or hire more people. Anyways, after requesting him to rewarm...More

2  Thank Annie A
Reviewed December 20, 2014 via mobile

Reasonable cost ranging from US $15 & above for a proper meal. Great food - Steak, Salmon etc.. and of cos the peppermint bark cheese cake that is available only during xmas season. Really taste yummy! There are plenty of cheesecake flavors to be spoilt...More

Thank Katherine2609
Reviewed November 30, 2014

The service was excellent and the Eggs Benedict were perfect. Only drawback was there were too many children present and it was noisy.

Thank jaberwockey
Reviewed November 28, 2014

The first time we went we were told we had to wait 90 minutes for a table. Fortunately the second time we allowed ourselves time and only waited for 20 minutes. The restaurant is uniquely located on the top floor of Macy's in Union Square....More

Thank spangle27
Reviewed November 27, 2014

Always busy at all hours so while shopping, I decided on a very late lunch (around 2). Still had to wait 10 minutes for a table. Because of the enormously large portions, I had the crab cake bites (appetizer) and a very small caesar's salad....More

Thank susan T
Reviewed November 27, 2014

This restaurant was my wife's choice as she has always wanted to visit and she loves cheesecake (who doesn't). We both had pasta dishes that were very well cooked and seasoned and portion size was large but not overwhelming. service was very good and the...More

Thank Tony J
Reviewed November 20, 2014

Fantastic restaurant in the heart of San Francisco on top of the Macy's building. What a unique experience to be able to eat outside and look out over Union Square. We didn't finish our meal as there was just so much food so we had...More

Thank Evan N
Reviewed November 16, 2014

The menu is RIDONCULOUS! there is so many options it confuses you more than helps. We took about 20 mins to decide what we wanted. This is a US institution so it is slick - good service, quick delivery of food, LOTS of choice. The...More

Thank Fluffychuffy
Reviewed November 16, 2014

Excellent views of Union Square, amazing food with friendly helpful service. Had to wait for a short time but then able to take ijn views of city.

Thank Jeff R
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theaters in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
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Nearby Attractions
Union Square
1,719 reviews
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31 reviews
.06 miles away
Saks Fifth Avenue
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Maiden Lane
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.10 miles away
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, Brunch, Breakfast, Late Night
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Special occasions, Large groups, Scenic view, Local cuisine, Families with children
Open Hours
10:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 12:30 am
11:00 am - 12:30 am
Location and Contact Information
  • Address: 170 Ofarrell St, San Francisco, CA 94102-2202
  • Location: United States  >  California (CA)  >  San Francisco>  > Union Square
  • Neighborhood: Union Square
  • Phone Number: +1 415-391-4444
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