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The Cheesecake Factory

Certificate of Excellence
$$ - $$$
Union Square
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170 O'Farrell Street, San Francisco, CA 94102-2202
+1 415-391-4444
11:00 am - 12:30 am
Open now
All hours
Sun 10:00 am - 11:00 pm
Mon - Thu 11:00 am - 11:00 pm
Fri - Sat 11:00 am - 12:30 am
More Info
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340 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Level Contributor
122 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW via mobile

We've ate here a couple of times when visiting san francisco. Portions are big so make sure you are hungry. Sitting on the balcony overlooking union square is worth the wait.

Thank lippylinda
Hastings, New Zealand
Level Contributor
97 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 week ago

We visited on our first night in San Fran. Hadn't realised it was attached to a bar/night club and it was heaving. We initially lined up to get a table but then discovered it would be half an hour minimum wait before we could be seated. In the end we decided to get a slice each via the takeaway counter... More 

Thank Clint A
Vacaville, California
Level Contributor
18 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

Couldn't get a table the four times we tried. We went at times that were off peak times and regardless of time we got the same story, a half hour wait. We tried this over three days, it got to be a joke after while. It's located in Macy's so we were there shopping or going to one of the... More 

Thank Jack T
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Inefficient hostessing, rude servers... No one minds waiting for a table but the hostess stand is a disorganised mess with people waiting all around even after their buzzer has gone off. I asked a server if I could get a drink at the bar while waiting the estimated 30 minutes...the response was 'Yes, at the bar' However there were people... More 

Thank AislingNee
Adelaide, Australia
Level Contributor
12 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Food and service were exceptional with large portion sizes, but make sure you leave room for desert!

Thank Sue C
Hamburg, Germany
Level Contributor
20 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 weeks ago via mobile

Went there with two friends. The atmosphere, the service and the food quality were totally worth the money. We tried it again the next day and it was great again!

Thank NiclasLoe
Swansea, United Kingdom
Level Contributor
57 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Sitting on the terrace overlooking Union Square. Lovely setting with gorgeous food. Make sure you have the time to appreciate the ambience.

Thank Hen_Jack
Otford, United Kingdom
Level Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

What a joy this restaurant is! It was recommended to us by a couple that we met in SF and we went there on a Thursday evening for dinner. We were told that the waiting time was an hour. In reality it was, probably, nearer 45 minutes but they operate a "bleeper" system that only operates on their floor so... More 

Thank Ron D
Level Contributor
34 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed October 26, 2016

We went to the Cheesecake Factory in SF during October of 2016. We arrived at 2:30pm on a rainy Friday and was surprised to have to wait about 40 minutes for a table. The waiter said it was a slow day. I would hate to see what a busy day is like. It is a fun restaurant with a balcony... More 

Thank GFfromMT
Boston, United Kingdom
Level Contributor
137 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 18, 2016

it was very busy place even late evening… We waited too long... I recommend you to try Mango Key Lime Cheesecake...

Thank Saffary

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
American, International, Gluten Free Options
Lunch, Dinner, Breakfast, Brunch, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Reservations, Full Bar
Good for
Scenic view, Kids, Families with children, Special occasions, Large groups
Open Hours
10:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 12:30 am
11:00 am - 12:30 am
Location and Contact Information
  • Address: 170 O'Farrell Street, San Francisco, CA 94102-2202
  • Location: United States  >  California (CA)  >  San Francisco>  > Union Square
  • Neighborhood: Union Square
  • Phone Number: +1 415-391-4444

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood