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The Cheesecake Factory

Certificate of Excellence
Union Square
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170 Ofarrell St, San Francisco, CA 94102-2202
415 391 4444
11:00 am - 11:00 pm
Open now
All hours
Sun 10:00 am - 11:00 pm
Mon - Thu 11:00 am - 11:00 pm
Fri - Sat 11:00 am - 12:30 am
More Info
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279 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Blackpool, United Kingdom
1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

We knew we were going to be dining at the Cheesecake Factory for the past few weeks but we could not make a reservation, so we thought they must have enough tables if they don't take reservations. We were wrong. An hour they told us the wait time was, so we waited. An hour went by and our table still... More 

Thank btothen
Cheltenham, United Kingdom
Level Contributor
72 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Family of four, all vegetarian. Busy but 2mins wait for seat, max. Food was excellent. Desserts, exquisite! As others have said, probably best to share a dessert between two - large and very sweet. But yummy! Loads of veggie options and not just token gesture salads or pasta etc. They appear to have really made an effort with flavours etc.... More 

Thank GoDaddy99
Nantwich, United Kingdom
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a wonderful lunch at the Cheesecake Factory, which is at the top of the Macy's Department Store in Union Square San Francisco. We were lucky enough to get a table on the balcony, offering superb views of the city skyline - and the food and service were excellent too! Highly recommended!

Thank Nic499514
Manila, Philippines
Level Contributor
21 reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

it is located inside Macy's in union square, the restaurant is exquisite, long waiting line to snag a table needs patient yet is worth it. the pasta serving is huge, i suggest you guys share. the cheesecakes are heaven! tried the original, salted caramel, red velvet and oreo everything is delish. a must try in your San Francisco Visit

Thank lenskie143
Riga, Latvia
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I am fan of all sweets and I eat at least one chocolate each day but this was too much. Yes, it was SUPER delicious, however when I ate one slice I felt really sick from all of the sugar inside my cake. My boyfriend also felt sick from all of sugar limit in his blood. I would suggest to... More 

Thank Linda K
Leicester, United Kingdom
Level Contributor
15 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to The Cheesecake Factory for lunch and were seated very quickly. The management was very helpful and replaced different aspects of the dish with others. They also took a nut allergy into account. I ordered the Eggplant Parmesan which was exquisite in every way, cooked to perfection and the flavours really matched each other. The Fish and Chips... More 

Thank User A
Rogers, Arkansas
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

The food is good as always here. This particular restaurant seems to be lacking enough help. Our server seemed stretched, did not come by very much, and took a long time to flag him down to pay and get out at the end. Long wait to be seated, possibly related to inefficiencies.

Thank GoChief14
Amsterdam, The Netherlands
Level Contributor
270 reviews
198 restaurant reviews
common_n_restaurant_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Food at The Cheesecake Factory is great. A lot of healthy options and great choices for kids. Probably this rooftop version of TCF on top of Macy's on Union Square was too busy a tourist hotspot this time of year, which made service erratic and slow. Unfortunate as everything else, especially the magnificent view is optimal.

Thank wolffman1973
Level Contributor
11 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Absolutely fantastic, worth the lengthy wait and as usual left nearly too full to move! Service was great always a pleasure

Thank Christian P
Level Contributor
38 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we had just gotten to SF after a 6 hour flight and were starving. Went here for brunch on Sunday because it was convenient to our hotel. The food was the same as every other Cheesecake Factory(good). The service was very lackluster. It took forever to get a couple of eggs and our server was very inattentive. It was at... More 

Thank Pinecastle51

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    4 of 5 stars
  • Value
    4 of 5 stars
    4 of 5 stars
American, Italian, International, Gluten Free Options
Dinner, Breakfast, Lunch, Brunch, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Large groups, Families with children, Scenic view
Open Hours
10:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 12:30 am
11:00 am - 12:30 am
Location and Contact Information
  • Address: 170 Ofarrell St, San Francisco, CA 94102-2202
  • Location: United States  >  California (CA)  >  San Francisco>  > Union Square
  • Neighborhood: Union Square
  • Phone Number: 415 391 4444

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood