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RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features
Reviews (143)
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127 results
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19
45
26
15
22
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LanguageEnglish
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Traveler rating
19
45
26
15
22
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All reviews sticky rice kung pao chicken seafood chinese beer broccoli diners
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Reviewed January 31, 2020 via mobile

Ate on 23 Jan - Chinese New Year about to begin. Restaurant was catering for a large party (upper floor) but was still open to other diners (ground floor). The staff were really helpful and guided our choices, even suggesting we cut out one of...our dishes as she thought it would be too much food for two. She was right, the portions are way bigger than served in the UK - the three dishes we ordered were Pak Choi, seafood crispy noodles and Mongolian beef. It Could have fed 4 people! We drank sake and Chinese beer. We weren’t rushed at all by the staff, even though the tables were filling up fast. The food was the best I ever eaten outside of Hong Kong. They also serve dim sum.More

Date of visit: January 2020
Helpful?2  
Reviewed January 23, 2020

We had been looking for authentic Cantonese cuisine in Chinatown and we found it here. The restaurant was not too busy at 7 pm. We only had access to the lower restaurant section which had a bit of mess hall atmosphere with not very tasteful...Chinese decor. The guests were Chinese with the exception of a French couple sitting next to us in their coats - for a good reason: The room was really cold... Tea was brought without request as you would have expected in China - yet, different from China at 1 USD pp (no objection here as after all you are in San Francisco). We were given sufficient time to study the menu and decided on TsingTao beer, pork and shrimp dumplings and buns followed by Kung Pao Chicken, sauteed shrimps and scallops and broccoli. Our waiter told us that one portion of rice would be enough for two - a much appreciated information. The waiting time was not long. What we disliked was the fact that the mains had been served shortly before the uncovered bamboo baskets arrived and we thus had to make up our mind on which part of the food was to be eaten cold (happening rather quickly in the unheated room). Except for the somewhat dry buns all food was tasty and deserves a four point rating. We finished the dinner off quickly. It took a while to get the bill as the waitresses had sat down for their own meal. The bill already contained an 18 % gratuity. While we did not mind paying this we sure minded the fact that tourists seem to be sort of ruled over to be on the safe side... Résumé: If you have been to China before and can do with an unattractive ambiance you may give it a try.More

Date of visit: December 2019
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Reviewed November 30, 2019

There were a lot of locals at this restaurant, which, in my mind is a good indication of its quality. The prices were okay, but the food didn’t taste very good. Everything is ala cartel, so even a bowl of rice cost extra. Had I...used the bathrooms first before ordering, I would have walked out.More

Date of visit: November 2019
Helpful?2  
Reviewed November 24, 2019

Very good restaurant in Chinatown, a 20 min walk from Union Square San Francisco. Dim Sum is available all day. Price per dim sum plate vary but avg around 5$/6$ per small plate which serves 2, at least to taste. We ordered about 8 plates...with sticky rice and we ate way too much. The restaurant and kitchen were clean; the bathroom downstairs not as much. The waitresses were friendly, helpful and thaught us how to eat with sticks. The food was hot and very good. It was a different tasting experience that I will try again and do recommend.More

Date of visit: November 2019
Helpful?2  
Reviewed August 7, 2019 via mobile

I didn’t have the chance to check many restaurants in Chinatown, but I came back to this one three times!! The food was delicious, the portions excellent and the price was good.

Date of visit: August 2019
Helpful?1  
Reviewed August 4, 2019 via mobile

This place was one of the very few open restaurants in Chinatown at 9PM, we were hungry after a day of walking so we decided to give it a try. They were ready to close. They accommodated us which I appreciated although the service was...a bit rushed. All that aside the food was not very good in my opinion, and the place look very unkept and somewhat dirty and disorganized. I found the prices a bit higher as well. Overall not a good experience.More

Date of visit: July 2019
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Reviewed August 3, 2019 via mobile

Went here before we’d read reviews and our experience was way better than those we’ve read now! Shown to our table by the sweetest lady who even brought an extra chair for my daughter and I to put our handbags on! We ordered four dishes...plus rice and although we’re not experts we found every dish to be flavoursome, plentiful and good quality. The vast majority of diners were Chinese which we saw as a positive sign. The staff were all lovely to us and when we got the bill we didn’t realise it included service so added extra cash to cover it. Our favourite lady gave us it back, telling us we didn’t need it - very honest! Would definitely recommend!More

Date of visit: August 2019
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Reviewed July 7, 2019 via mobile

This place looks amazing! It seems like a lot of money went into decorating and aesthetics. Spent a little over $100 for myself and my two children, which included a $45 dungenous crab, “the whole crab”. We knew as soon as it hit the table...that it was more like a crab from a dungeon that had been malnourished and starved to death. Truth: there was more meat in a six piece chicken nugget from McDonalds. Also; food came as it was cooked....kind of annoying and we all ate at separate times, until the crab of pain came and we awed in its miraculous sadness...we really wanted to bury it. WORST PART: although I feel like I was robbed, the worst part was the waiter / manager who both came by (one of them twice) to ask if we were done, seeming to get us out of the restaurant. We later found out the they were closing and were trying to start cleaning early, not cool. 😖 After leaving this place, we actually went across the street to a bakery and purchased more food....we were all still hungry. We needed to get change for parking in that area but there may have been other options...we’re just not familiar with the area. chopsticks were very cool. Seating was odd for our three person table. Thank you no thank you...save the crabs!More

Date of visit: July 2019
Helpful?1  
Reviewed June 16, 2019 via mobile

Please spend your money elsewhere, restaurant is really cold, even the waitresses wear coats, while the food is pretty horrible, first dim sum I’ve had which was extremely doughy.

Date of visit: June 2019
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Reviewed May 19, 2019

This was the first time that my wife and I visited a true Chinese restaurant in Chinatown. We felt that the food must be good as we had to wait for seating and then were seated at a "community" table. We and one other couple...were the only Caucasians in the place. That told us that the food sho7uld be good also. It was. The dim sum was excellent. We ordered only fried rice and it came in a big bowl with no smaller bowls. I asked for rice bowls and received such. It was cute to watch my wife learn to eat rice from a rice bowl. The fried rice was quite flavorful also. I am confident that we will return to this restaurant the next time we are i San Fran.More

Date of visit: June 2018
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Frequently Asked Questions about Imperial Palace Restaurant

  • Yes, Imperial Palace Restaurant offers takeout services.

  • Yes, Imperial Palace Restaurant offers delivery services.

  • Imperial Palace Restaurant is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 3.5
    • Service: 3
    • Value: 3.5
    • Atmosphere: 3