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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

FEATURES
Outdoor Seating, Takeout, Wheelchair Accessible, Playgrounds

Location and contact

Intermission
0.3 miles from San Francisco City Hall
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Reviews (296)
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258 results
Traveler rating
187
46
18
2
5
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LanguageEnglish
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Traveler rating
187
46
18
2
5
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All reviews ice cream waffle bowl pretzels liquid nitrogen cookie dough toppings caramel scoop texture sf
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Reviewed November 5, 2019

This ice cream is so creamy. The flavors are limited based on what they have, but it is basically the creamiest I have ever had. The toppings are also delicious. The brownie was great even without ice cream!!!!

Date of visit: October 2019
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Reviewed October 13, 2019 via mobile

The ice cream is really great. The roasted banana was a great choice. The ice cream is incredibly creamy. I recommend the waffle bowl.

Date of visit: October 2019
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Reviewed September 18, 2019

I tried one of the seasonal flavors and it was beyond great! Made right on the spot, but different from the other ice-creams made with liquid nitrogen. This ice-cream was super smooth, perfectly balanced with the right amount of texture and sweetness. it's a must!

Date of visit: September 2019
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Reviewed September 15, 2019 via mobile

Love this place - we came across it by accident but it’s well worth seeking it out. My husband is a serious ice cream eater and knows the best when he finds it - this is it. We had the roasted banana and the caramel...coconut pecan, both eaten with the recommended toppings. Fabulous.More

Date of visit: September 2019
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Reviewed July 25, 2019 via mobile

We went to a unique ice cream experience recommended by our good friend when visiting San Francisco. My daughter ordered a chocolate chip cookie and vanilla ice cream. I got The Cookie trio. We got to see how the ice cream was made. There was...a machine called Brrr that used liquid nitrogen to make ice cream. It tastes incredibly fresh and tasty. We would come here very time we’re here.More

Date of visit: July 2019
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Reviewed July 14, 2019

I'd been looking forward to Smitten. It was one of the places that had come up several times in my research before visiting San Francisco. My experience was a of a good product that was let down by poor, disorganised service. The TLDR version of...my review is that after quick service, my order was apparently lost, and then when I followed it.up, I was hastily provided with a scoop that didn't match what I'd ordered. It was smooth, creamy, and delicious. But it wasn't what I'd ordered, and it was a bit disappointing. Also due to the big queue, there was not easy way to address the issue. Given how smooth and creamy the ice cream was, and the range of delicious and interesting looking flavours, I'd love to give them another try, but with that not likely happen in the near future due to where I live, my lasting impression was of disappointment. I'm sure on another day, or later that day, it would've been a different story, but none the less, disappointing.More

Date of visit: June 2019
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Reviewed June 17, 2019 via mobile

I visited Smitten 5 years ago when in SF and fell in love. I am an ice cream lover and appreciate good quality cream. This is the only ice cream shop I have visited that has made to order ice cream. The cookie dough with...crushed pretzels and chocolate chips was so smooth and flavorful that I almost went back for more.More

Date of visit: June 2019
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Reviewed April 16, 2019 via mobile

There was no icecream without egg at all !! Disappointed We read so many reviews and drove through long line traffic and guess what all ice cream flavors had egg !! And the lady at the check out had a slight bit of attitude cos...we were confused what to order when we found out it was all with eggMore

Date of visit: April 2019
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Reviewed January 25, 2019

If you are nearby, Smitten Ice Cream is worth checking out. They make each order right before your eyes using liquid nitrogen so the ice cream is as fresh as it could be. The coffee flavor was DELISH! Highly recommend.

Date of visit: January 2019
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Reviewed December 13, 2018

The chocolate ganache was great, as, I'm sure, were the other flavors. The concept is unique - taking liquid ingredients and freezing them with liquid nitrogen - and fun to watch. The staff was pleasant and helpful.

Date of visit: December 2018
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Questions & Answers
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Meghan W
August 28, 2015|
AnswerShow all 2 answers
Response from TravelmumNZ | Reviewed this property |
Hi Meghan I'm really sorry but I can't help you. I agree with Mark I suggest you contact them through the website.
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