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RATINGS
Food
Service
Value

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PRICE RANGE
$30 - $30
CUISINES
Italian
Meals
Dinner
Reviews (14)
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Reviewed March 28, 2022

DO NOT GO.  My husband and I went for a rare date night away from our 3 kids here on a Monday evening. We used to go here when they first opened and before the pandemic and remember the lovely and warm welcome we got...from the owners who, like us, had small children.  But tonight was terrible solely because of the server, who said his name is Noah. We ordered 2 glasses of wine and a 3-cheese plate. When we asked for wine recommendations, he talked crap about one of the wines which gave us pause and made us wonder why a server would say that a wine was so tanic that it made you angry when theyre selling the wine.  Why say a wine is terrible if it's on the list?  Then, the bread came out looking a bit awkward and he explained it away that it probably looks crumbly like that b/c he popped it in the oven.  After a few trials with the cheese, it felt like the bread was a bit too crumbly and way too dry for the cheeses that we ordered, so I thought I'd casually mention it and ask for crackers instead. Well, that was a mistake.  As soon as I mentioned it, Noah's face dropped and he looked visibly annoyed with me. His tone changed and he rolled his eyes and he said he'd bring some crackers and when he couldnt find them, he brought some bread that didn't go in the oven, which worked fine. But, when he brought it over, there was still a tone and I tried to overcompensate with saying it's ok and it's all good, thinking maybe he baked the bread himself and I offended him. But, I'm the customer--why am.I wrong for telling him the bread is falling apart and not holding this expensive cheese that we are paying for?  He walked away saying, with an attitude, that he just wants people to have a good time and I said I'm having a great time and I'm sorry that I offended him so much about the bread. He said he wasn't offended and stomped away, with annoyance all over his face. It was all very confusing and I regretted saying anything about the bread b/c clearly it ruined the rest of the night for us.  After that, other customers left and Noah started cleaning up the outdoor patio furniture. We finished our wine and since we still had over 45 mins before they closed at 10pm, we ordered a beer to share so we could enjoy the little time left of our date night. While still not finished with our beer or cheese, he asked abruptly, "you want anything else to drink?" We said no thank you and he came back holding the credit card machine and just spat out the total number to us--not even a sentence--just a number barked at us.  We didn't ask for the bill and it would have been nice to see the charges.  My husband paid the bill and when the tip screen came on, Noah suddenly started talking to me, still looking annoyed, about how he wasn't offended about the bread and I told him it was all good, still sensing his attitude and the awkwardness of this whole bread situation.  Then we continued to drink our beer and at closer to 9:30pm, over thirty minutes before they closed, he came out from the back and yelled at us and said "ok it's time for you to go". WTF happened?!  Our beer wasn't finished.  Yes, the place was empty, but we are literally still drinking and it's not close to closing time. My husband, confused, asked "Are you kicking us out?" And Noah said "Yes, I am. It's time for you to leave" and then he went on a rant about the tip!!!!!!  He was pissed about the tip we left and came back and KICKED US OUT b/c of it. WTF!!!!  He went on a rant about how we're taking too long when the place is closed (it wasn't). So, literally, we paid the bill and he went to the back, saw our bill, came back out and yelled at us and kicked us out. We asked him his name at that point, and he was growing angrier and told us it's Noah and then we told him how this is ridiculous that we're not done with our beer and he's kicking us out before they close and he said that it was ridiculous that we were not tipping him highly. We were SHOCKED.  He challenged us with an angry voice to talk to the owners. From the beginning, this server was off. When we walked out he said  we were wasting his time and his dad has cancer and I need to get home to him. It was such a confusing evening. We were disrespected by this server.  We most definitely will NEVER return here and will make sure that our large community of friends and family know how poor customer service truly is. This server seems so far from our initial experiences here when we met the sweet family-friendly owners.  I'm speechless.  More

Date of visit: March 2022
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Reviewed March 28, 2022

This review was about our experience tonight especially with our waiter named Noah. We used to come to Vinorosso regularly with and without kids and this was our first time since the pandemic on a date night. The summation - this was the single worst...experience we have had an a restaurant or bar in 12 years in San Francisco and I WILL NEVER BE GOING BACK TO VINOROSSO. We got seated. I asked about a few of the wines we were considering ordering. Noah told me the ones we were considering were tanic, acidic, horrible to drink, and left all customers angry. Weird comments on a wine they were serving... We ordered some others along with a 3 cheese platter. We received some old, stale, super dry poorly cut bread along with the cheese. My wife made a comment mentioning the dryness of the bread and this is where everything turned sour. Noah basically got into an argument with us for binging this up and the service got even worse form there. He kept bringing up the bread complaint the rest of the night arguing with us about why we said something as paying customers. He did bring a replacement that was much better. Vinorosso website mentions 10 PM closure as do the signs on the frontdoor. Noah started closing everything at 9PM. Without asking, he brought me a bill while I was just starting to drink a beer. Considering the horrendous service we had so far, I considered not even tipping but tipped a conventional 14-15% on 2 glasses of wine, a beer, and cheese with stale bread. 10 minutes later rat 930PM and half my beer left, Noah says we have to leave and are being kicked out. I asked why and he said its because I only tipped 13%. Then he said his dad is sick so we had to leave so he could help him??? Are you kidding me???? WOW! What a horrendous experience from start to finish. We live in Bernal and are Cortland regulars. We will never be going back to Vinorosso again. While our experience is mostly reflective of the service we received today from Noah, if this is the way this place operates, I would encourage everyone to avoid this place like the plague until they learn even the most simple basics of customer service. Horrendous!More

Date of visit: March 2022
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Reviewed October 28, 2018

There was a wait at a nearby restaurant of 45 minutes and VinoRosso was recommended as a go-to spot to have a glass of wine during our wait. What a great recommendation. We enjoyed this nice neighborhood wine establishment. The selection of wine was straight...forward and good. We ordered two glasses of wine and a salad given that we were having dinner at the other place. Service was efficient. Restaurant not too loud and lighting was perfect. I would return if I'm ever in Bernal Heights area again.More

Date of visit: October 2018
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Reviewed August 28, 2016 via mobile

Really nice find in Bernal Hights on a Sunday afternoon, wine and more, impossibly wonderful selection of all great wines, great food and snacks, impeccably friendly service

Date of visit: August 2016
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Reviewed May 8, 2016

We love this place in our great little Bernal Heights neighborhood. Wine bar and/or restaurant...whatever you desire at the time. Incredible wine selection and exceptional menu for such a small place. Great outdoor dining spot on a balmy night. Good people watching too. Nice people...who run it as well.More

Date of visit: April 2016
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Reviewed April 25, 2016

VinoRosso is, without any doubt, one of the best wine bars in the City. Don't let its diminutive size or unpretentious look fool you - this is really a gem. The selection of Italian wines, all at affordable prices, along with a simple and delicious...menu and the absolutely charming staff all combine to make this one of the best things happening on Bernal Hill and indeed all of San Francisco.More

Date of visit: April 2016
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Reviewed January 3, 2016

This tasting room (with limited food offerings) is beautiful and draws one in. However, the wine offerings always seemed both pricey and underwhelming. We went 3 times over the last few years but it just never worked for us...however the folks there are really nice...so maybe their wine will appeal to others - one place can't be everything for everyone, so if you can make it work for you, make it so!More

Date of visit: February 2015
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Reviewed June 22, 2015

We shared a cheese and salumi plate. With a bottle of Susumaniello, that's all we needed for a great evening. Bonus: half price on the wine on Sundays between 3-10 PM. Service was warm and friendly.

Date of visit: June 2015
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Reviewed April 6, 2015

The outside patio is hard to beat. Wonderful to sit and enjoy sunny San Francisco days. We like to get wine and cheese platters. Food is decent, but it would not be my dinner choice.

Date of visit: April 2015
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Reviewed March 23, 2015 via mobile

Great food, great service. Thank you for the wonderful service. We spend all day moving in and finished our day with a tasty dinner.

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Reviewed October 9, 2013

Good wine selection, decent food. Its great to be able to walk there. Its small so it feels cosy but not cramped.

Date of visit: September 2013
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Reviewed September 14, 2013

Genuine Italian food with excellent service. The manager runs a tight ship and it shows in the quality of the service. We are going back to eat there again. Strongly recommend you book ahead.

Date of visit: September 2013
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VINOROSSO, San Francisco - Bernal Heights North - Menu, Prices, Restaurant Reviews & Reservations - Tripadvisor

Frequently Asked Questions about VinoRosso

VinoRosso is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4