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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar, Pub
Meals
Lunch, Dinner, Drinks
FEATURES
Television, Seating, Wheelchair Accessible, Serves Alcohol, Takeout, Table Service
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features, about
Reviews (51)
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LanguageEnglish
Traveler rating
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Reviewed 6 days ago

Okay my husband, his friend and I came here for the first time tonight (05/01/2021). The atmosphere of the shack in Mililani was amazing, I loved it. The food was pretty good and at a really good price as well. It came a lot quicker...and we got seated a lot quicker than what they said it would take. The two guys working the hostess stand were super nice and were working extremely hard, this also goes for the two bussers/food runners that I saw, they were amazing too. We had Kiana as our server and she was good at first but went downhill very quickly. I waited for over an hour for her to even come back by, after we got our first drinks, I ended up sitting there for an hour and half with no drink what so ever. Now I am a server myself and I have been in the restaurant industry since I was 15, so I know how it goes working in a restaurant. I know people have bad days, I know people get overwhelmed with so many tables, I know that people are extremely overworked especially now more than ever with so many restaurants understaffed, but not checking on every table at least every 20 minutes should not happen, especially if you walk by those same tables. A table should not have to flag you down just for a drink or for anything for that matter. After reading multiple reviews it really seems like this place needs new servers. I have never ever left a bad review before but this place really needed it, and it is sad because I have heard a lot of good things about this place. :(More

Date of visit: May 2021
Helpful?
Reviewed December 14, 2020

On a fun day holoholo, we wanted to try something new and delicious for lunch. Some of our group had been to a private gathering here and didn't get to try their food, but loved the decor. It was convenient for us, so we stopped...in! The staff was immediately welcoming and helped us find a great seat so the pup could be nearby but not inside the restaurant. The place is super fun; it's in a small strip mall but still feels outside and comfortable. Inside is the main bar to the right, larger rooms to the back, and a lanai with distinct sections to the left. The restrooms are also right inside the door. At the time of this writing during COVID, they have spacing of tables, temperature checks, and digital menus. Their menu is large with tons of local and bar food options. There are also daily specials; it was Saturday so I went for the cheesesteak, which was $1 off and a basket of fries. The party tried the fish and chips, fish sandwich, and kalbi plate with rice & mac salad. Everyone enjoyed their food! Portions are ample, you won't go home hungry. Prices are also reasonable, it feels like a local bar & grill. Parking is plentiful and free right outside. In a normal world, I'm sure this is a fun night time place as well! We'll be back!More

Date of visit: December 2020
Helpful?2  
Reviewed February 21, 2020

My husband was.at The Shack Mililani for lunch. He called me to ask what I wanted to eat.. I said kalbi plate. When I opened the container, it was some sort of chewy beef strips. I called the restaurant to complain and got the server...who took care of the order (she said). She kept insisting that my husband ordered teri beef. She did this even when my husband tipped her $14 on a $59.72 orderMore

Date of visit: February 2020
Helpful?
Reviewed September 23, 2019

My friends and I go there for pupus (chicken wings, FF), salads (Ceasar) and drinks. Burgers at times. The atmosphere is great, open-air and close to home. Friendly staff.

Date of visit: May 2019
Helpful?1  
Reviewed September 4, 2019

I was alone that evening. However, by the end of the night, the staff and guests made me feel like a local. The drinks and food were great. The atmosphere was also great.

Date of visit: June 2019
Helpful?
Reviewed September 3, 2019 via mobile

Perfect neighborhood bar. The drinks were good, and the prices are reasonable. The bartenders were friendly too. The regulars really make you feel at home. You can go and have random conversation or just relax. Lots of TV’s so a wonderful place to watch a...game or fight as well.More

Date of visit: August 2019
Helpful?1  
Reviewed January 3, 2019

The service has always been fast and friendly. The beer selection is good. The food is tasty (although this time the fries were soggy - but replaced with crispy ones immediately). The ambiance is comfortable-tiki with both indoor and outdoor covered lanai seating.

Date of visit: December 2018
Helpful?
Reviewed November 18, 2018 via mobile

Enjoy taking in a sporting event with well versed, emotionally charged fans. Food is great, restrooms clean and service is second to none. Parking is plentiful.

Date of visit: November 2018
Helpful?
Reviewed November 6, 2018

I used to hang out at da shack, until i saw the 3mployees start to treat the military like crap. It was more the waitresses, than the bartenders, but their attitudes just sucked, otherwise this place is a fantastic place to grab a few beers...and unwind after a long bus ride from Honolulu.More

Date of visit: July 2018
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Reviewed November 1, 2018 via mobile

We had questions about eating here due to various reviews but a local recommended it so we went. . Ordered burgers and Asian Chicken Salad and enjoyed our meals and the service was good. Overall the beach theme, locals type hangout was enjoyed. Everything was...good and beware the large Chicken Asian is so large that you will get tired eating before you come close to finishing it.More

Date of visit: November 2018
Helpful?
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Frequently Asked Questions about The Shack

  • Yes, The Shack offers takeout services.

  • Yes, The Shack offers delivery services.

  • The Shack is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4
    • Service: 3.5
    • Value: 3.5
    • Atmosphere: 3.5