We did not stay at the Wort Hotel but we had dinner at the restaurant. The food was excellent, the service was great and the staff who took care of us were extremely friendly. We enjoyed our dinner and visit so much we decided to...go back again 2 days later.
On our second visit we were seated immediately. Unfortunately after we were seated we were ignored. No one brought menus or water. About 10 minutes later, someone brought two glasses of water and said our waitress would be right with us. She walked by a few times and said she would be right back. Eventually she came back and we told her we were ready to order. She took our order and left. It took an unusually long time for our food to come. When it did, we ate it and enjoyed it. No one came to check on us to see if we needed anything. We finished eating and no one came to clear our plates. No one brought the check. We were just about ready to get up and tell the hostess where we were sitting so we could pay our bill when our waitress, Stephanie, appeared with the bill. We had waited at least 20 minutes or more. We paid the bill with our credit card but did not leave a tip...something we do not normally do but the service on our second visit was atrocious. We got to leave and walked out. I walked out before my husband and was already outside when I heard Stephanie yelling at my husband. She had run after him as he left the restaurant, grabbed him by the arm and yelled, "Thanks for nothing after I served you!" It was unbelievable. I guess some people don't understand that a tip is earned and is not required. Shame on you Stephanie. I did go back in to talk to the manager. He listened to me but I got the feeling he didn't really care.More