We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Soups, Cafe
Special Diets
Vegetarian Friendly
Meals
Breakfast, Lunch, Brunch
View all details
meals, features, about
Reviews (18)
Filter reviews
18 results
Traveler rating
4
3
2
1
8
Traveler type
Time of year
LanguageEnglish
Traveler rating
4
3
2
1
8
See what travelers are saying:
Selected filters
FilterEnglish
Updating list...
Reviewed August 16, 2021

Ordered online, ordered two salads and two orders of mac n chees. After getting home with the order, one order of mac n cheese was missing, the Cobb Salad with chicken looked like a side order. Called and discussed with manage, will receive a refund...tomorrow. They were apologetic, however due to limited store hours they had closed for service and could not correct the order. I'd highly recommend verifying order prior to leaving.More

Date of visit: August 2021
Helpful?
Reviewed March 30, 2021

The food looks so good on TV! We tried the new pizza and was very disappointed! All crust, not many ingredients. It seemed like they ran out of cheese! Only three choices of ingredients! You should be able to list what you want, on the...pizza! Pricey!More

Date of visit: November 2020
Helpful?
Reviewed October 12, 2020 via mobile

This Panera is horrible. They never have what I paid for on the app. The coffee was cold when I first ordered and they never changed it. It took over a half hour to get a bowl of soup. Still waiting on hot coffee. Will...not go here again. Save your money go elsewhere.More

Date of visit: October 2020
Helpful?
Reviewed July 15, 2020

I frequent many Panera Bread locations in my travels. Today I was refused service and worse, refused access to the restroom at this location. Due to personal reasons I entered the facility without a mask. This has not been a problem at other Panera locations...and was not a problem at a nearby competitor today. I tried to explain why but was stubbornly told to leave and use the drive up window. I was willing to do that but needed the use of the facilities before eating. I was refused access to the restroom. According to the ADA I should have been granted access unless I posed an extreme danger to the staff or other patrons. No one explained to me what extreme danger I posed. Instead I was refused service and told to leave. The silver lining in this situation is that I found a new location nearby that served me a great sandwich with a smile. No, Panera's competition did not belittle me in front of other patrons, I was welcomed and my business was appreciated. So don't be afraid to try some of the neighboring restaurants, you may be pleasantly surprised. Regardless of your beliefs, it is NEVER right to treat your customers poorly and to be unwilling to listen to your customer.More

Date of visit: July 2020
Helpful?
Reviewed July 12, 2019 via mobile

Ordered the half sandwich-soup combo. Out of ingredients, made it up by giving us a full sandwich which was terrible! Then my French onion soup that I had to go back and ask for had a bean in it ( or a bug). The last...time I tried this place, my order was not correct. The menu is way to small to read up on the board. I’ve given this place a couple tries. Probably won’t be back!More

Date of visit: July 2019
Helpful?
Reviewed July 5, 2019 via mobile

What the heck we went in to get some pastries tonight and there were black ants walking on the cookies!!!!!! Yes we left as you should to.

Date of visit: July 2019
Helpful?1  
Reviewed November 28, 2018

Clean restaurant! Friendly staff who were very helpful! Food came out in a timely manner! Soups were tasty and well portioned! Baguette was warm and fresh! Good variety on the menu - varied - lots of fresh bagels & breads!!

Date of visit: November 2018
Helpful?
Reviewed October 25, 2018

We were excited to go to Panera to get Scones and Caramel Lattes, the machine was broken, so we never got to enjoy one our favorite drinks

Date of visit: October 2018
Helpful?
Reviewed October 23, 2018

This place is in a great location for a quick bite that doesn't fill you up.perfect for when you are out running around

Date of visit: October 2018
Helpful?1  
Reviewed October 1, 2018

Tried the pick 2. My half sandwich was the Four Cheese Grilled Cheese. Sounds good doesn't it. The menu says it is made with creamy fontina, smoked gouda, vermont white cheddar, and alpine cheese on country rustic bread. My buzzer went off and I retrieved...my lunch. I noticed that the sandwich did not have cheese bubbling over the sides and when I open it if inspection, it appeared that it was slathered with a very thin layer of cheese whiz. I showed it to my wife who is normally a Panera fan and like most customers I just accepted it and kept my mouth shut. Not again if this happens again. For nearly $10 bucks you should not need to have to eat the baguette to get filled up.More

Date of visit: September 2018
Helpful?1  
View more reviews
Best nearby
Best nearby hotelsSee all
Hampton Inn Martinsburg
645 reviews
.18 miles away
Home2 Suites by Hilton Martinsburg
11 reviews
.28 miles away
Heritage Inn
15 reviews
.49 miles away
Hilton Garden Inn Martinsburg
341 reviews
.59 miles away
Best nearby restaurantsSee all
Spice Connexion
99 reviews
.32 miles away
Olive Garden Italian Restaurant
133 reviews
.07 miles away
Cafe Del Sol
49 reviews
.29 miles away
Asian Garden
58 reviews
.20 miles away
Best nearby attractionsSee all
Wonderment Puppet Theater
166 reviews
1.15 miles away
Martinsburg Roundhouse
55 reviews
1.60 miles away
Belle Boyd House
44 reviews
1.53 miles away
For the Kids, By George Children's Museum
17 reviews
1.54 miles away
Questions & Answers
Get quick answers from Panera Bread staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing