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The Chop House - Charleston

1003 Charleston Town Ctr, Charleston, WV 25389-0004
+1 888-456-3463
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Overview
  • Excellent57%
  • Very good22%
  • Average12%
  • Poor6%
  • Terrible3%
Travelers talk about
“filet” (16 reviews)
“crab lobster” (4 reviews)
“venison” (4 reviews)
Closed Now
Hours
CUISINES
American, Steakhouse, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1003 Charleston Town Ctr, Charleston, WV 25389-0004
All Details
Write a ReviewReviews (166)
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1 - 10 of 166 reviews

Reviewed July 10, 2018 via mobile

The steak came out cold, it still had the jocky marks where they we're hitting it. They wouldn't leave the sides for the bake patoto, insisting they had to prepare it, even though I only wanted a portion of it, and requested on the side....More

1  Thank RFS150
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded 4 weeks ago

Hello, Thank you for the feedback. I am disappointed to hear about your poor experience at The Chop House. I have forwarded your review to our General Manager Jason Billings, and we would really like to speak with you personally. If possible, please contact Jason...More

Reviewed July 9, 2018

Save your money as this restaurant is just plainly over-rated and very over-priced. Our porterhouse was poorly cooked (and cost $55) and my wife's salad was terrible...so go some place else...any place else.More

Thank dtroutte
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded 4 weeks ago

Hello, Thank you for the feedback. I am disappointed to hear about your poor experience at The Chop House. I have forwarded your review to our General Manager Jason Billings, and we would really like to speak with you personally. If possible, please contact Jason...More

Reviewed June 22, 2018 via mobile

Our visit and dining experience was best in class! From the time you step foot inside the restaurant you are greeted and immediately welcomed and feel at home. Our server was Lindsay and if you looked up service in the dictionary a picture of her...More

Thank Gracie F
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded June 27, 2018

Hello, Thank you for the great review. I’m so happy to hear that you enjoyed your dining experience at The Chop House. We hope to see you again soon! Best Regards, Lisa Hunt Guest Services Head Supervisor Mainstreet Ventures Inc. lisa@msventures.net (888)456-3463

Reviewed June 20, 2018

I was a bit disappointed to spend $50 for USDA Prime steak to find it had been pre-cooked in Cryovac bag; sous vide and only heated on the grill. I was expecting a truly grilled steak. I wish I didn't pay that prime dollar for...More

Thank dcolthurst
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded June 21, 2018

Hello, Thank you for the feedback. I am disappointed to hear about your poor experience at The Chop House. I have forwarded your review to our General Manager Jason Billings, and we would really like to speak with you personally. If possible, please contact Jason...More

Reviewed June 6, 2018

We'd read about this restaurant in a local tourist guide and checked out the menu. Booking a table was easy. The atmosphere and decor was old world, the waiters placed our meals down in unison and regularly checked in to ensure we were okay but...More

1  Thank 60Kelly
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded June 13, 2018

Hello, Thank you for the great review. I’m so happy to hear that you enjoyed your dining experience at The Chop House. We hope to see you again soon! Best Regards, Lisa Hunt Guest Services Head Supervisor Mainstreet Ventures Inc. lisa@msventures.net (888)456-3463

Reviewed June 2, 2018

Had dinner with friends while at a conference in Charleston. In the mall across from the Marriott Hotel. I ordered Lobster Bisque and Crab & Lobster cakes. The food was very good and the service was excellent. A delightful place to dine with friends.

Thank Chipperhigh2
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded June 5, 2018

Hello, Thank you for the great review. I’m so happy to hear that you enjoyed your dining experience at The Chop House. We hope to see you again soon! Best Regards, Lisa Hunt Guest Services Head Supervisor Mainstreet Ventures Inc. lisa@msventures.net (888)456-3463

Reviewed May 27, 2018

we stopped in for early dinner and had a very good meal. it is a bit pricey, all alacarte, sides are large.

Thank vjames1
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded June 5, 2018

Hello, Thank you for the great review. I’m so happy to hear that you enjoyed your dining experience at The Chop House. We hope to see you again soon! Best Regards, Lisa Hunt Guest Services Head Supervisor Mainstreet Ventures Inc. lisa@msventures.net (888)456-3463

Reviewed May 19, 2018

There is plenty of 3xcellent food in Charleston but this isn’t it. The bar is much better than being seated. The food is hot and fresh and correctly fixed.

Thank flt587
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded June 5, 2018

Hello, Thank you for your comments. We truly appreciate the feedback. We hope to see you again soon! Best Regards, Lisa Hunt Guest Services Head Supervisor Mainstreet Ventures Inc. lisa@msventures.net (888)456-3463

Reviewed May 6, 2018 via mobile

My wife and I were passing through and decided to spend the evening in Charleston WV. We read of this restaurant and decided to give it a try. Well, to say the very least, it was absolutely excellent. Our server was phenomenal and she went...More

Thank dzar64
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded June 5, 2018

Hello, Thank you for the great review. I’m so happy to hear that you enjoyed your dining experience at The Chop House. We hope to see you again soon! Best Regards, Lisa Hunt Guest Services Head Supervisor Mainstreet Ventures Inc. lisa@msventures.net (888)456-3463

Reviewed April 7, 2018 via mobile

The Chop House is a top rated steak house. But, it has the prices to go with that. However, if you go to the bar during happy hour (5-7pm), you can find some great specials. I made a nice dinner out of a salad and...More

Thank 8alanz
MSVRestaurants, Guest Relations Manager at The Chop House - Charleston, responded to this reviewResponded April 20, 2018

Hello, Thank you for the great review. I’m so happy to hear that you enjoyed your dining experience at The Chop House. We hope to see you again soon! Best Regards, Lisa Hunt Guest Services Head Supervisor Mainstreet Ventures Inc. lisa@msventures.net (888)456-3463

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Ask a question
Questions & Answers
Tabasco62
April 21, 2016|
AnswerShow all 2 answers
Response from cbprof | Reviewed this property |
Hello- As I recall, there was reasonable but not extensive wine list available. I was happy with one of the dozen or so white wines offered to begin dinner and did not need to look for more offerings. I do not know if they... More
0
Votes
carolanddavid_12
May 27, 2015|
AnswerShow all 2 answers
Response from theburtons2015 | Reviewed this property |
The restaurant is at street level at the end of a mall. It is entirely on one floor. I am not sure about handicap access restrooms.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$30 - $80
Meals
Dinner, Late Night
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Full Bar
Dining Style
Fine Dining
Good for
Romantic, Business meetings, Bar scene, Families with children, Special occasions, Large groups
Open Hours
Sunday
5:00 PM - 9:00 PM
Monday
5:00 PM - 10:00 PM
Tuesday
5:00 PM - 10:00 PM
Wednesday
5:00 PM - 10:00 PM
Thursday
5:00 PM - 10:00 PM
Friday
5:00 PM - 11:00 PM
Saturday
5:00 PM - 11:00 PM
Location and Contact Information
  • Address: 1003 Charleston Town Ctr, Charleston, WV 25389-0004
  • Location: United States  >  West Virginia (WV)  >  Charleston
  • Phone Number: +1 888-456-3463
Description
Lovers of life's finer pleasures make The Chop House in Charleston Town Center a frequent destination. It is a dining experience of exceptional refinement & refreshment. Offering the stars of the American chop house tradition, USDA Prime Beef, classic Veal Chop, Roasted Rack of Venison, luscious Colorado Rib Lamb Chop, , Fresh Lobster, Ports, Cognac, Single Malt Scotch, Fine Hand Rolled Cigars & more, all served with distinctive style in a strong, luxurious setting of comfortable leather & beautiful wood.
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