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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Steakhouse, Bar
Meals
Lunch, Drinks, Dinner
FEATURES
Takeout, Seating, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Highchairs Available, Table Service, Accepts Credit Cards
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Reviews (123)
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LanguageEnglish
Traveler rating
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32
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27
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Reviewed April 2, 2020

The meal was just okay, salad was good but the steak had no taste. The place looked old and run down,like it had been there for years, but not fixed up at all. I do not reccomend this place to anyone.

Date of visit: March 2020
Helpful?
Reviewed March 11, 2020

First of all, I had this place confused with another restaurant with a similar same. My mistake. This was nothing like what I was looking for. I ate here anyway since I didn't find the other restaurant. Alos, originally I was looking for another place...that was on my GPS but was not around here. Who knows! I settled on Texas Steakhouse. Service was slow. I had rolls at the table and had eaten two of them before I got my drink. I was hungry and waited awhile. Finally my order was taken which was the taste of Texas. The Taste of Texas was shrimp, ribs and chicken strips plus I got a baked sweet potato. Well, when it finally came it wasn't like Texas I can tell you.The shrimp were small frozen shrimp that were OK but, not that special. The ribs were OK. The chicken strips were average. They had too much batter on them. The baked sweet potato was not hot enough to melt all of the butter. It was kind of luke warm. The rolls were actually better than the potato. The restaurant is not very clean. I was not impressed. Next time I will be sure to find the steakhouse I was originally looking for. I will not return here.More

Date of visit: March 2020
Helpful?
Reviewed February 18, 2020 via mobile

Food was overcooked. Restaurant not very clean. All in all it is average, but next time I will pass.

Date of visit: February 2020
Helpful?
Reviewed October 10, 2019

Stopped at the restaurant while traveling home. Very slow time for the establishment. We were Blessed with an excellent service (Calvin) who checked us often and saw that we had everything we needed to enjoy the meal. Ribeye sandwich was great and done to my...exact description. Good experience and will definitely return.More

Date of visit: October 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded October 28, 2019

TreeHugger54, Thank you for choosing to dine with us during your travels! We are so happy to hear you enjoyed your ribeye sandwich and that Calvin took good care of you. We look forward to cooking for you on your next visit. Take care and...More

Reviewed September 28, 2019

Remember all those times you said, "It could be worse"? This is that "worse" place! I can only assume that there is no restaurant inspection in Charleston, WV. I would not have gone beyond the grimy front door if I had not had someone inside...waiting for lunch. Service was slow and haphazard. Staff looked like they had come in from yard work. Napkin, utensils, and bread plates were all dirty with dried-on food debris! Topped the experience off with a horrifying trip to the restroom. Spare yourself!More

Date of visit: September 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded October 1, 2019

Thomas H., We are so sorry you had such a bad experience with us! We pride ourselves on serving quality food and providing exemplary service and it sounds like we dropped the ball. If you could please email me directly at tiffany@tss-llc.com I'd like to...More

Reviewed September 24, 2019

Walking distance to my Hotel EconoLodge- Server was Excellent, She was friendly and funny. Plus, she checked on us several times. Steak was so good, I did not use steak sauce. The taste and the way I wanted it cooked was perfect. I would recommend.More

Date of visit: September 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded October 1, 2019

Stephanie S., We appreciate that you chose to dine with us while you were staying nearby! We 're so pleased to hear you received excellent food and service from our Texas team! We're delighted that you enjoyed your steak. We pride ourselves on serving delicious...More

Reviewed August 9, 2019

Where do I start? How about a list? Long wait to be seated yet only half full. Hostess' clothes were dirty. Table was sticky, Chairs were not clean. Waitress never brought napkins or refilled drinks. Ribs were COLD to the bone. French fries cold. Salad...was warm and dripping with water. Blooming onion was inedible, greasy with freezer burn. Asparagas arrived 20 minutes after the meal and it stunk. Asked for more napkins 3 times and finally went and got them myself. Totally disgusted. Went home and got sick. CLOSE IT DOWN. We tried to be pleasant but this place was a joke.More

Date of visit: August 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded September 16, 2019

dougox4d, Thank you for taking the time to let us know about your visit. We are so sorry to hear that your visit please feel free to email me at: tiffany@tss-llc.com with more information about your visit. You have our sincerest apologies for your experience.

Reviewed August 7, 2019

I was staying across the street and thought I could get a quick good take out meal from here. Was I ever disappointed. Luckily I check the order and found it incorrect and had to re-order. Unfortunately while I was waiting this was one of...the dirtiest mid scale restaurants I have ever seen. I can only imagine what the kitchen was like.More

Date of visit: August 2019
Helpful?
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded August 8, 2019

Mark P, We are so sorry to hear about your experience with us. We'd like to collect some more information from you about your visit and collect your contact information so a member of management can follow-up with you. Please fill free to submit a...More

Reviewed July 15, 2019

Our server was at a disadvantage because there were screaming kids running around and we DIDN'T want to be ANYTHERE near them so we sat in the bar. So it was out of his line of sight. He was very attentive and I'm a bartender...so all he had to do was get us a few beers and lunch while we were on our way out of town. Hubby enjoyed his tenders but my salad was horrible. It was all white pieces, I asked for NO tomatoes or cucumbers and I got BOTH AND I asked for medium rare steak and got chunks of brown things. I picked them out. Kitchen staff really needs to start READING the tickets. I had server read back my order twice to make sure HE got it right so it's the KITCHEN staff who needs training. $40 for lunch which was a complete disappointment.More

Date of visit: June 2019
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Reviewed July 10, 2019

I wish I had timed how long it took to have our order taken and how long it was before the food actually came, how long it took to get a water refill, and how long it took to get a replacement for a dirty...knife. Suffice it to say that the long wait for service ruined the dining experience. It surely was at least 45 minutes before we were served. My wife described the Country Fried Chicken as "awful." I had the seafood combo with fried catfish and crab cake. The crab cake was good, but the catfish was dripping in grease. Also, we were seated next a loud group of people celebrating a birthday. It was the worst dining experience on our 4-week trip across the country.More

Date of visit: July 2019
Helpful?1  
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded July 16, 2019

Kevin D., We are so sorry to hear you had to wait so long for your food and that you received service that is not up to our standards. We sincerely apologize for your experience. We pride ourselves on providing hot and delicious food in...More

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Pam C
May 27, 2020|
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