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Texas Steakhouse & Saloon

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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $20
CUISINES
American, Steakhouse, Bar, Pub
Meals
Lunch, Drinks, Dinner
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features, about

Location and contact

Reviews (109)
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LanguageEnglish
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1 - 10 of 109 reviews
Reviewed 2 weeks ago

Food was ok. Ordered the filet one time and it was as best I can describe it, squashed flat. Manager assured me it was a filet but I have never had one like that.

Date of visit: January 2019
Thank 724George
Reviewed 3 weeks ago via mobile

On the 1st of March my Granddaughter and I are driving down from Michigan to Charleston West Virginia to meet our friend/dog breeder to pick up our new Boxer puppy. Our friend has moved to North Carolina from Michigan and will meet us in Charleston...More

Date of visit: February 2019
Thank Jim C
Reviewed January 5, 2019 via mobile

Went tonight for a family birthday dinner. Waited 52 minutes for a table for 10. 17 empty tables and the hostess had a total attitude the entire time we waited. To the point that we asked if she wanted us to leave. If it wasn't...More

Date of visit: January 2019
Thank jchWV
Tiffany C, Public Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded January 9, 2019

jchWV, We are so sorry that you waited that long for your table and that the hostess did not make your experience a pleasant one. We try to make the wait time as minimal as possible and accommodate all of our patrons, but it sounds...More

Reviewed November 25, 2018 via mobile

We’ve been frequent visitors for a very long time. Lately, the food has gone downhill. Salads are warm, entrees are nowhere near hot, steaks have been over cooked past several visits. Apparently others have noticed, as there is usually no more than a handful of...More

Date of visit: November 2018
Thank 411lesleyt
Tiffany C, Public Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded December 4, 2018

411lesleyt, Thank you for being a loyal patron. We appreciate your business. We are disheartened to hear that the quality has not been what you've grown to love and come back to see us for. We will bring this attention of our staff so we...More

Reviewed October 24, 2018 via mobile

We stayed at the Country Inn behind this restaurant and having not heard of it, gave it a try. We arrived and waited for a solid 5 minutes before the bartender came over and sat us. Not sure if this restaurant doesn't have a hostess...More

Date of visit: October 2018
Thank jeffn236
Tiffany C, Public Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded December 4, 2018

Jeff, Thank you doe taking the time to leave us a review. We are so sorry to hear that your steak was not how you wanted it cooked, and that your side kicks were not cooked to our expectations. We pride ourselves on serving quality...More

Reviewed September 30, 2018 via mobile

Pulled off the highway for lunch. We were hungry. The parking lot was full. We love Texas BBQ. We avoid franchised restaurants. Didn’t realize it was a franchise until we were at our table. Now I know why this place is so awful. A true...More

Date of visit: September 2018
1  Thank 86calgary
Reviewed August 1, 2018

To say we were disappointed is an understatement. When we were seated, the dining room was about 1/2 full, which one would assume that getting your meal in under an hour wouldn't be too much to ask. We were seated by the hostess, which as...More

Date of visit: July 2018
Thank IslandLover1961
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded September 6, 2018

IslandLover1961, We are sorry to hear about your recent experience with us. We would like to collect some more information about your experience if you could message us at: tiffany@tss-llc.com.

Reviewed July 10, 2018 via mobile

The food was not edible. I was on a business trip with a coworker. We did not eat the food served. The server offered to take the food off our bill - but we refused. We didn’t want them to think we were looking for...More

Date of visit: July 2018
Thank KYLEXtraveler
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded September 6, 2018

KYLEtraveler, We are sorry to hear about your experience with us. If you could email me with more details about your experience it would be appreciated: tiffany@tss-llc.com.

Reviewed July 10, 2018 via mobile

We travel on business a lot. We normally eat someplace close to our hotel. Location is great. Food was horrible. I ordered the steak tips with onions and peppers, mashed potatoes and mushrooms. The mashed potatoes were dry..like they mashed up an old baked potato....More

Date of visit: July 2018
Thank Smartpopky
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded September 6, 2018

Smartpopky, We are sorry to hear about your experience with us. We would like to collect some more information from you in regards to your visit. Please feel free to email me at tiffany@tss-llc.com.

Reviewed June 24, 2018 via mobile

My husband and I stopped here traveling back up from down south. We should have left as soon as we waited 10 min. For the hostess to come. We were seated, our waitress Norma, was very nice, we asked for the craft beer list as...More

Date of visit: June 2018
Thank kwiles81
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded September 6, 2018

Kwiles81, We are disheartened to hear about your experience. We pride ourselves on providing hot and delicious food, expedient and friendly service, and having a clean restaurant. We are saddened to hear we did not meet our or your expectations. We would like to collect...More

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