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Ratings and reviews


Food and ambience

From focusing on quality, clean ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don't have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi , or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Williamsburg is here with warmth and welcome. Panera Bread. Food as it should be.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Breakfast, Lunch
American, Cafe, Soups
Takeout, Seating, Wheelchair Accessible, Free Wifi, Parking Available
Reviews (98)
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Reviewed 2 days ago

take out orders are always really slow. tonight was the worst. they have set up two different areas that you need to check to find your order and no one is there to help if you ask an employee about your order all they say...is "check the rack" and then walk away really long waitsMore

Date of visit: March 2021
Reviewed 2 days ago

Absolutely horrible! We placed two orders today, one in the morning and one in the evening, and both had missing items! The morning order didn’t contain one of the breakfast sandwiches, leaving one of us hungry and having to go somewhere else to get food....We figured - it happens so we ordered again this evening. The evening order didn’t have the green tea we had ordered or the utensils - and we are staying at a hotel with no utensils around. Are we supposed to eat our Mediterranean bowls with our fingers? Horrible! We did call this morning about the missing item and the manager said - Too bad. Request a refund from door-dash. I tried calling about the evening order and nobody is picking up. Worst Panera I’ve ever ordered from!More

Date of visit: March 2021
Reviewed October 16, 2020

Food not what it used to be, a real hit and miss mix. Unused tables and chair were in a jumble and distracting.

Date of visit: October 2020
Reviewed September 19, 2020 via mobile

To go orders placed online and picked up at the doors are regularly missing items. The poppyseed chicken salad had no chicken. Wrong dressing on another salad. If you take the order back inside and bring it to the manager who is supposed to be...checking orders before they are picked up, you get snapped at. I explained that my salad had the wrong dressing. I got an eye roll and was handed the right dressing. When I expressed my displeasure at the lack of customer service and how it could affect future business, I was told "we gave you the right dressing, what more do you want." Wow. They have lost my business.More

Date of visit: August 2020
Reviewed June 18, 2020

The title of my review says it all. I stood at the counter for 4-5 minutes and nobody even acknowledged my presence. There must have been a half dozen young women behind the counter going through the motions, but from what I could tell doing...very little actual work. I thought that with restaurants reopening after being in shutdown mode all this time that the service would be excellent. They need the business, right? That's what I keep hearing. But Panera seems to think it can operate just fine without paying customers. If this is the best they can do then they don't deserve to survive.More

Date of visit: June 2020
Reviewed November 16, 2019

I am a Panera Bread Rewards patron, so eat at Panera's alot...wherever I am. I like them because generally you know what you're going to get! Well, this one seems to have declined. I come to Williamsburg several times a year and have eaten here...in the past (in-restaurant dining as well as carry out) and have never had any problems. This trip, I ordered carry out and they forgot part of my order. I should have checked it before I left the store, but have not had any problem in the past--I know better next time (if there is a next time for this particular Panera Bread). The staff also kept bothering me to "take a seat" instead of standing and waiting for my order. I wanted to stand, so leave me alone! The food I did pick up was good, but I'm not happy that they forgot some things.More

Date of visit: November 2019
Reviewed October 4, 2019 via mobile

Love the rapid pick up! Fall is my favorite time because of the butternut squash soup! The Baja grain bowl is one of my new favorites:). Friendly staff and clean restaurant makes it a win win!

Date of visit: September 2019
Reviewed September 3, 2019 via mobile

Stopped this morning for breakfast. We both had bagels, they were very fresh. Service was quick. Coffee was tasty and hot. Highly recommend a stop.

Date of visit: September 2019
Reviewed August 13, 2019

The food is Panera - typically excellent. The service is haphazard, bordering on ghostlike at times from insufficient staff. This isn't a rarity

Date of visit: July 2019
Reviewed July 15, 2019 via mobile

I happened to have coffee in the AM with a friend, and returned at 1230 pm to have lunch with another. The tables were full of the same coffee drinkers, working with laptops and spreading out their work so no seats were free. It was...98 degrees, not a day to eat outside. This is not a free office for those too cheap to buy WiFi at home! It was infuriating that we wandered around with our food, and had no where to go. I understand a lunch rush, but this was just free office space . There should be limits at meal times, or some way to deal with this. I am local, and won’t be back. And I will tell my friends and neighbors as well. Panera staff was very indifferent to the issue.More

Date of visit: July 2019
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