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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
FEATURES
Takeout, Seating, Wheelchair Accessible
Reviews (115)
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115 results
Traveler rating
68
36
8
1
2
Traveler type
Time of year
LanguageEnglish
Traveler rating
68
36
8
1
2
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Reviewed November 6, 2020

I have been doing dairy free for the past 6 months on the advise of my Doc. I do feel better but have not liked living without cheese, yogurt and ice cream. When husband was craving ice cream as it was still warm in October,...we walked over to BR. I was being funny when I asked for dairy free ice cream until they named off 3 flavors. WHAT? It tasted so good and was made with almond milk, my new non-dairy friend. Will be looking for this when we get home.More

Date of visit: October 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 7, 2020

Over the past 30 years during our occasional visit to Williamsburg, we almost feel compelled to stop in. The place is spotless, the staff pleasant and the ice cream selection amazing and yet fresh.

Date of visit: March 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 5, 2019

Baskin Robbins for dessert after lunch was a good plan for us. Great place, good ice cream and even greater service. The man serving was extremely friendly and we enjoyed out time visiting with him. We took our ice cream outside to eat and then...continued our walk around the Merchants Square.More

Date of visit: November 2019
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Reviewed September 28, 2019 via mobile

We stopped in after a group visit to see Cry Witch (highly recommended) in Colonial Williamsburg. It was easy to park and get there. No waiting. The workers were friendly. The ice cream was great. Plenty of seating inside/outside.

Date of visit: September 2019
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Reviewed August 11, 2019

I don't typically go out for ice cream. But we decided to try this. We were given a very friendly welcome when we entered. The service was excellent. They seemed to really enjoy their job. Didn't rush us and let us decide. Food was excellent....I will return and I do recommend it if you like a variety of ice cream flavors. (added bonus, you get to try a bite before making a final selection).More

Date of visit: August 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 29, 2019

Every visit to Old Town, we manage to stop at Baskin Robbins for dessert after dinner. Then we stroll around Old Town and the Historic District while eating the ice cream! Great place, great ice cream, great service and priced reasonably! A must stop along...the way! You can't go wrong by visiting BR!!!More

Date of visit: July 2019
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Reviewed July 21, 2019

The ice cream is awesome and the staff....the best! We were able to sample different ice creams to see what we liked. You can tell that everyone in there enjoyed their jobs and it showed in the level of customer service.

Date of visit: July 2019
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Reviewed July 21, 2019

You scream we all scream for ice cream. another daily stop while in Williamsburg. They have a refreshingly young staff and kids who enjoy the job.

Date of visit: June 2019
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Reviewed July 20, 2019

You gotta love a sweet cool ice cream especially when it’s nearly 100f. Kids got their favorite flavors and I got a chocoholic shake or as we call it in New England “frappe”. Fun day in Williamsburg and great ice cream. Extra thick frappe!

Date of visit: July 2019
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Reviewed June 24, 2019

This Baskin-Robbins has been a Williamsburg staple for many years. It's dependable, friendly, and of course has delicious ice cream. I was having difficulty making my decision. Told the counter server what my tastes were, and he made an excellent recommendation.

Date of visit: June 2019
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Reviewed May 7, 2019

We were a family of 4 and a young man came in behind us. He kept getting right behind us when we moved. He even ordered with another person but when we paid they tried to include his with us and I think the young...man working in there was trying to help his friend get a free icecream. We had to have them take that off our price! But it seemed fairly clean and the young lady helping us was fairly nice and explained about small sized kiddie scoops!More

Date of visit: May 2019
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Ralph Y, Owner at Baskin-Robbins, responded to this reviewResponded May 22, 2019

Thank you so much for your feedback. We apologize for the mix up. The young male employee did not know the customer you were referring to and was not trying to give him free ice cream. The employees thought the customer was with your group....More

Reviewed November 8, 2018

Service was very friendly. We enjoyed strolling down here in the dark on our last night in Colonial Williamsburg to get a lat evening snack. Great location.

Date of visit: November 2018
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Reviewed October 28, 2018

After our evening walks in Colonial Williamsburg, we ended up here every single night! Great ice cream & friendly workers.

Date of visit: June 2018
Helpful?
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Reviewed October 28, 2018

We had ice cream with our daughter and son-in-law after a day of walking around in historic Williamsburg. The ice cream sundae my husband and I shared was excellent. We had a Reese's sundae that was layered and topped with whipped cream. Great value!! The...service was great. Great way to end the day!!!More

Date of visit: October 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 29, 2018 via mobile

Great ice cream especially tastes good on a summer day. The wait staff is friendly and the place clean. Unfortunately it is about 82 degrees in the store so that needs work to assure customer comfort.

Date of visit: June 2018
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Frequently Asked Questions about Baskin-Robbins

Yes, Baskin-Robbins offers takeout services.

Baskin-Robbins is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4