My husband and I were visiting in Charlottesville over the Thanksgiving holiday, so we purchased two fully plated four-course meals with drinks and gratuity included. We arrived at the time of our reservation, and were seated promptly, and our drinks were immediately brought.
And, from...here, it quickly went downhill...
In looking around our part of the dining room, we saw that there were several levels of service offered to the customers. One couple near us were served their second course when we were just arriving. However, they waited...and waited...and waited after that. They waited so long for their entrees that my husband and I were finished and leaving when their dinners finally arrived. Another group of three near us were served the wrong appetizers, and then correct appetizers were sent out - three times to the same table. Two glasses of wine made the rounds of the dining room for several minutes before the waitress found the correct table (in fact, it took two waitresses to finally figure that one out). Our appetizers were initially sent to the wrong table, but we were able to flag down the waitress before she disappeared with them.
As for the quality of food we were served...well, it was good. What we got was good, that is. We received no gravy (I noted that other tables were served with gravy boats), I had to ask three times four our bread order, and no drink refills were offered. We finally requested our desserts to go (I did check the bag to make sure they were correct after watching the wine and appetizer debacles), and left.
Would we go back on another visit to Charlottesville? I don't know. For the price, the food wasn't that great. And if the gratuity had not already been included, our waitress would have been lucky to get a 10% tip, sorry. Not what we were expecting for almost $50 a person for a holiday luncheon.More