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3620 Franklin Rd SW, Roanoke, VA 24014-2286
(540) 343-3170
Today
12:00 am - 11:59 pm
Open now
All hours
Hours:
Sun - Sat 12:00 am - 11:59 pm
More Info
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25 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Roanoke, Virginia
Level Contributor
10 reviews
7 restaurant reviews
2 of 5 stars Reviewed 6 days ago NEW

Stopped by DD on Franklin Rd in Roanoke last night with my family. We had delicious donuts on our mind. Well, things have changed. The first we noticed were how reduced the donut selection is. I thought perhaps they simply had not cooked enough and it was the end of the day. Then I learned they no longer cook their... More 

Helpful?
Thank roahokie
1 review
1 of 5 stars Reviewed 5 weeks ago via mobile

The iced coffee is pretty good, but they don't really make the donuts, which arrive half-baked from a corporate factory somewhere, and which taste much like day old Kroger branded products. They are desperately trying to revamp this store because of poor sales, but as bad as the product can be, corporate management is exponentially worse. The young people at... More 

Helpful?
Thank Mike A
Roanoke, Virginia
Level Contributor
27 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 22, 2016

Good selection of coffee with great selection of donuts. Take time to ask questions about the pastries.

Helpful?
Thank savacu
1 review
2 of 5 stars Reviewed July 12, 2016

Use to go to the DD on Franklin Rd every afternoon. New owners no longer make doughnuts on premises, now trucked in frozen and reheated. Doughnuts are dry. Horribly disappointed after years of loving their doughnuts. Coffee still good, but not enough of a draw.

Helpful?
Thank stephen s
Roanoke, United States
Level Contributor
193 reviews
130 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed March 13, 2016

Been going to DD on Franklin Road in Roanoke for 20 plus years. Service friendly and somewhat mediocre. Restaurant has typically not been very good. Coffee has been good and donuts excellent. Restaurant has been sold and taken over by a new owner who also reportedly runs the other DD in the Roanoke Valley. Last trip this past Saturday the... More 

Helpful?
Thank ejm99
Roanoke, United States
Level Contributor
193 reviews
130 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed February 13, 2016 via mobile

Returned after one month absence because have chocolate frosted cake donuts. Service is friendly. Amazingly, had to wait because they had run out of brewed coffee and were in process of making more at 7:15 am! Ordered extra large coffee and was given a large. DD in Roanoke Valley are not on a par with those in New England.

Helpful?
Thank ejm99
Roanoke, United States
Level Contributor
193 reviews
130 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed December 7, 2015

Stopped by for Saturday breakfast for two. Ordered a bacon, egg & cheese wake up wrap and a turkey sausage flatbread breakfast sandwich. Coffee was ready in no time. Had to wait longer that normal for the sandwiches. Wake up wrap was ok. The turkey sausage flatbread got morphed into a ham and cheese flatbread, with the flatbread burned around... More 

Helpful?
Thank ejm99
Richmond, Virginia
Level Contributor
447 reviews
342 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed November 5, 2015

They do a good business and you will often find the parking lot to be a little crowded. Donuts are made here unlike some other locations. I don't know why you can't get a cake donut with chocolate icing and nuts.

Helpful?
1 Thank Jeff S
Roanoke, United States
Level Contributor
193 reviews
130 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed August 2, 2015 via mobile

Excellent donuts made on site. Coffee generally very good. Staff pleasant and helpful. If more than a few customers in line, service can be amazingly slow. Problem sometimes is customers who don't know what they want and appear to have trouble quantifying a dozen. Visiting off peak a good idea. Problem may be training. Will continue to visit since its... More 

Helpful?
Thank ejm99
bemrfst, Owner at Dunkin' Donuts, responded to this review

I tried to have a third register but they wouldn't let me. We also seem to always have people to train and they take a little longer. Thank you for your patronage!! More 

Roanoke, Virginia
Level Contributor
21 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 27, 2015

Mediocre donuts and bagels, poor and surly service, and when they handed me my bag of goods, they left out two things I ordered. I called them from my office. The manager blamed me. Okay, maybe I should have checked the bag, but so should they. It just goes to show their service mentality. I filed a review/complaint with Dunkin... More 

Helpful?
Thank wanderdog56
bemrfst, Owner at Dunkin' Donuts, responded to this review

Wonderdog had a large order and was not paying attention while at the register. He had two bags of food and left one on the counter. We didn't notice it until he was gone. Is this our fault? We told him we would hold them until picked up.Sorry!! More 

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Restaurant Details

Rating summary
  • Food
    2 of 5 stars
    Service
    3 of 5 stars
  • Value
    2 of 5 stars
    Atmosphere
Average prices
$20
Cuisine
American, Fast Food
Meals
Breakfast
Restaurant features
Takeout, Seating, Wheelchair Accessible
Open Hours
Sunday
12:00 am - 11:59 pm
Monday
12:00 am - 11:59 pm
Tuesday
12:00 am - 11:59 pm
Wednesday
12:00 am - 11:59 pm
Thursday
12:00 am - 11:59 pm
Friday
12:00 am - 11:59 pm
Saturday
12:00 am - 11:59 pm
Location and Contact Information
  • Address: 3620 Franklin Rd SW, Roanoke, VA 24014-2286
  • Location: United States  >  Virginia (VA)  >  Roanoke
  • Phone Number: (540) 343-3170

Questions & Answers

Questions? Get answers from Dunkin' Donuts staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?