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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$6 - $12
CUISINES
American, Fast Food
Meals
Lunch, Dinner
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Reviews (48)
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46 results
Traveler rating
15
22
4
3
2
Traveler type
Time of year
LanguageEnglish
Traveler rating
15
22
4
3
2
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Reviewed May 29, 2021

This burger and bun was simply perfect. Meat was tasty, full of flavor, juicy. Quality bun. Lot of people love their fries, but I'm fussy. Don't like skin on them and I prefer a more crispy fry on the outside, tender inside. I will say...the spices on the cajun fries are tasty. This location does not have milkshakes.More

Date of visit: May 2021
Helpful?
Reviewed November 4, 2020

i picked up a tree patty burger with pickles and ketchup and got home to find a vegie burger with no meat. i called the restaurant and asked them to correct the problem and the manager said, "f*** you" and hung up on me. i...called the 24 hour hotline to complain and still have nor=t gotten any resolution. the manager is not mature enough for this complicated job!More

Date of visit: November 2020
Helpful?
Reviewed August 4, 2020

The Good: The burgers were excellent, as they usually are The bad: The service was high pressure on me to order fries or a soda. The ugly: They used to have bottles of Heinz malt vinegar for the fries. Not anymore. Perhaps due to COVID-19?...Not even packets of malt vinegar. The summary. Pity there isn't another one nearby...More

Date of visit: August 2020
Helpful?
Reviewed December 8, 2019

At lunch time you have to order in advance because its so crowded and you have to wait a while. Better to visit at an off hour. Burgers are good and you can get many toppings and they are all free. Their fries are delicious...and freshly made for your order. They have a lot of salt, so if you are salt conscious ask for no salt. Recommend a visit. I end up eating here way more often than I should!More

Date of visit: October 2019
Helpful?1  
Reviewed April 14, 2019

I always enjoy eating the free peanuts while I’m waiting for my order. I also enjoy dispensing my own soft drink using their Coca-Cola Freestyle machine. I appreciate having a choice between a little and a regular size burger, and always love their BBQ sauce....We love the Old Bay-type seasoning on their Cajun fries. Don’t forget that their servings of French fries are huge, so think twice before you order the large size!More

Date of visit: March 2019
Helpful?
Reviewed December 12, 2018

Always pleased to visit Five Guys in Reston ... They offer great burgers and hot dogs cooked to order and are very generous with their french frys. They seem to handle an amazing amount of traffic without incurring a wait. Free shelled peanuts will keep...you busy while they cook your order.More

Date of visit: December 2018
Helpful?
Reviewed November 6, 2018

I like a Five Guys burger a few times each year. The flavor is consistently good at all of their stores and the staff seem happy with their jobs. The cheeseburger is good sized and I often start out thinking I'll reserve a little for...a later snack, but my good intentions disappear along with the burger. Darn, they are juicy and flavorful! The choice of included condiments is extensive. I go with grilled mushrooms, chopped fresh onions, pickle and lettuce. The also offer tomato, grilled onion, jalapeño, etc.. Generous portions on the fries, but I need to remember to ask them to prepare the fries to be a little crispier, as that is my preference. . The facility is kept very clean.More

Date of visit: November 2018
Helpful?
Reviewed October 7, 2018 via mobile

Sitting here now after have a great lunch. This is my preferred chain for burgers and always good but today was really tasty. What prompted me to write a review was the way I see the staff work, especially when keeping the place clean.

Date of visit: October 2018
Helpful?
Reviewed May 29, 2018

By the time I got my food from Uber eats, it was lukewarm to say the least. It was a disappointment for the best burger in the world to be not the hottest burger in the world.

Date of visit: May 2018
Helpful?
Reviewed January 9, 2018

I went to the Reston location with my son. There was a piece of bone in my burger that cracked one of my molars. I have been blessed with healthy set of teeth, however due to their burger I am in process of getting my...first ever crown. The crack was deep so I had to have crown lengthening procedure before they could even attach the crown. I've had 2 of my 3 dentist visits thus far, and the whole procedure is going to cost me approx. $1k out of pocket after insurance. I contacted Five Guys, and the regional manager got back to me over phone and said they were going to send me a form to complete, however they never sent this form nor have they responded to my last 4 emails for this form. This is terrible service.More

Date of visit: December 2017
Helpful?2  
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Frequently Asked Questions about Five Guys

Yes, Five Guys offers takeout services.

Yes, Five Guys offers delivery services.

Five Guys is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3