We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hadn't ordered from here in a couple of years but after a friend had recommended the highlander rolls. The subs were good amd so we're the highlander rolls. The people working were friendly and I would order again.
So I placed a order for delivery , and asked what sub specials was offered the manager said sub with fries either 8 or 12 inch . So I ordered which was two 12 inch subs the way I wanted without the fries . My...order gets here and OF COURSE it's WRONG !!! so I called and politely told him the problem . He gets rude and says he heard me say specifically 8 inch knowing I did not ask for it . So disputing this for about 10 minutes he gets loud and rude and I ask for another manager. He says he is the only one . I ask for corporate number and he rudely says DON'T ORDER FROM HERE ANYMORE 😡 AND HE HANGS UP ON ME. I will not be sending anymore service to this establishment . And will remove all menus from friends and relatives establishments. He is by far the rudest damn business man I have come across when ordering !. The audacity of this man. NOT GOOD FOR BUSINESS SIR. Lost a loyal customer . I have found his name to be Mohamed Mahmoud . So be careful when ordering from HIGHLANDER PIZZA IN RADFORD.More
I've ordered from Highlander Pizza for carryout, and found their pizza quite good. So tonight I ordered for delivery. My order was processed at 8:35 p.m. At 10:00 I called and was told they were really busy, but the orders were out for delivery. At...10:30, just as I was going to call and ask to cancel the order, the driver drove up (note: I live about 2.5 miles from the shop). The driver was sort of apologetic, but quickly handed me the box and ran back to his car. The pizza was lukewarm and the crust was soggy. I would really like to support our local businesses, but I won't be ordering for delivery from this business again.More
I placed a order online at 11:30 pm said food would be delivered by 1230am needless to say 2 am comes around still no food.After calling the store several times we was advised to call the manager at home he was nice and gave us...a discount told us to call the store back and let them know. Needless to say I called the store back just to find out I had to wait another hour on our food and of course it didn’t come within 45 min to a hour like I was told on the phone another 1hr and a half before they arrived and brought one correct item and the other item was incorrect..... 5 hrs wait time and the order was incorrect.... y’all need to get it together worse service EVER.....More
food took over an hour to receive. I asked in 3 separate spots on the order form for ranch and did not get any. I called the store and the girl on the phone just said that she would "talk to the driver and let...him know" insinuating that the driver would bring us our ranch. The driver was very rude and basically threw our food at us. Had I known this was the service I was going to get, I would have never ordered from them. I am extremely disappointed with them and their service. Definitely will not order from them anymore.More
Even though there are more negative views, I have always wanted to try a pizza cone from Highlander Pizza. My son has been at RU for the past 3 years, but I never timed it right to stop by the restaurant. It wasn't busy mid-afternoon....Friendly staff. I thoroughly enjoyed my pepperoni and sausage cone!! Plan to stop by one last time this summer before my son moves.More
Dishonest business; I tried to order food and it never came...I called the business and was told that the driver called my number and was told nobody ordered food...then the story changed to them calling multiple times...both were lies. They would not remake my food...for me or give me credit to use in the future!! I tried to give them an opportunity to give appropriate customer service, but they hung up on me!More
Used their delivery...Food took over an hour to be delivered, when I called to check they said hotel was pretty far away but I wasn't told that when I called, was told 40 minutes.
Food was not good..my youngest daughters chicken tenders were over fried...and chewy, the spaghetti with tomato sauce was super dry. The cheesesteak came smashed flat like a Flatbread.
Wouldn't order again.More