We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
COVID-19 update: See the added health and safety measures this property is taking.Read more
All photos (120)
All photos (120)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Get food delivered
Get food delivered
Travel safe during COVID-19
What you can expect during your visit
Face masks required for staff in public areas
Hand sanitizer available to guests & staff
Regular temperature checks for staff
Socially distanced dining tables
Staff required to regularly wash hands
Tables disinfected between guests
Updated 08/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
We visited this restaurant passing through based on the good reviews here and we are glad we did! Their gluten free crust was delicious and all the toppings were fresh and flavorful. Great bar selection, friendly service, adherence to COVID guidelines and outdoor seating. We...highly recommend!More
In town for a special event and our local friends said it was an excellent choice for our lunch. My veggie pizza was the best I've had anywhere. Service was excellent and prices very reasonable. Great menu choices! We highly recommend this old factory Stone...building in the refurbished riverfront area of Lynchburg. My old home town.More
We love the Waterstone, and their food is fantastic! This particular visit was a little disappointing, however. To be fair, we had a LARGE group (15-ish?), AND were visiting during COVID, so inside seating was limited. So we were seated outside on the picnic tables,...which is a very nice atmosphere, but, unfortunately, we felt like we were sort of forgotten about, being "way out there". It took FOREVER to get our food - over an hour after we had ordered before it arrived. In a way, that was OK because we enjoyed the extra time to fellowship, but we were QUITE hungry and it was DARK by the time the food arrived. But the food was great! Probably not quite worth that wait, but delicious none the less. (Also, it wasn't our waitresses fault - she was GREAT! I guess the kitchen was just backed up and running very slowly...)More
Every time we come to Liberty University we have to stop as Waterstone. Since my wife has celiac disease it’s had to find a good pizza place. Waterstone makes a delicious flaky thin crust pizza in a flame blown pizza oven. The restaurant is in...an old renovated factory with the exposed stone and wood beams.
My son and I shared the fried goat cheese medallions to start. Then we split a shiitake mushroom pie and a Thai chicken pie. My wife had the Waterstone white. This was just enough food where you did not feel stuffed from eating.
We made three trips there this trip.More
I would never come back or recommend Waterstone to anyone. Their service is terrible and I was treated poorly by their evening manager twice this weekend.
I went to Waterstone once before with my husband and we liked it, it was a Friday night and...it was very busy so we had to wait at least 30 minutes to be seated and our food took longer to come but we had an overall good experience.
Last Friday, 7/10, I had family visiting us, and we decided to go out for dinner to celebrate a big milestone in our lives. I wanted to go to Waterstone, we checked the hours online, saw they close at 9pm, so we got there around 8:12pm and asked the hostess for a table for 6 people. She immediately told us they stopped seating at 8:15pm and refused to give us a table, even though it was not her stated cut-off time when we initially asked for a table. While we were disappointed at not being offered a table, and confused as we saw people around us being seated, we figured they may have reservations, understood that it was policy and decided to go elsewhere.
Two days later, Sunday 7/12, we decided to give Waterstone another try, but this time I called ahead and asked for their closing/seating hours. The person that I talked to said they closed at 8pm but they stop seating at 7:15pm. We left home and got there around 7:07pm, my husband even dropped me off at the entrance to make sure we could get our name on the list as quickly as possible. My daughter and I went to the hostess (the same girl that rejected us on Friday night) and I requested a table for 4. Once again I was told “Unfortunately we stopped seating” to which I replied out of frustration, “No! I called to make sure we came in time and I was told you stop seating at 7:15pm!” I explained to her that the same thing happened to me on Friday and that tonight I made sure we were there before their cut-off time. She decided to call over her manager (Scott). I was glad because I thought that surely the manager would help me when he understood what had happened. He went to the hostess and didn’t even acknowledge me and my daughter, they had a side conversation in front of us. She told him that I requested a table and when she told me that they stopped seating I said that I had called and was told something else and that the same thing happened to me on Friday night, all of that while rolling her eyes and showing her annoyance towards me. The manager again didn’t even look at me or speak to me and took a look at their seating chart and told the hostess to take my name and finally he looked at me and said “ you are just going to have to wait”. I was shocked by his attitude and refusal to acknowledge me even slightly with normal customer service pleasantries, I couldn’t even formulate a response at that moment, and I felt humiliated and concerned for how my daughter felt and decided to leave the building.
As I walked out, my husband and younger daughter met us in front of the entrance, confused as to why we were leaving. I told him I didn’t want to eat there anymore and we got in our car, as I start explaining to him what happened, we saw 3 ladies enter the restaurant - we looked at the time and it was 7:14pm. Meanwhile my husband was increasingly frustrated and upset as I told him about my encounter and he decided to go in and speak to the manager. Once the two of us entered the restaurant, we saw the 3 ladies were in the waiting area, my husband, out of curiosity, asked them how long the wait was. One of them replied that they hadn’t been told there was a wait and they would be called as soon as a table was ready. At this point we felt even more confused. Why is it that a table was offered to another party of the almost the same size without any issues? My husband asked the hostess to get the manager. Scott came to talk to my husband, when my husband asked why he and his staff were so rude to me, Scott quickly replied that I had been rude to them! He then claimed that he had been polite and would’ve been HAPPY to squeeze me in. I couldn’t believe he was completely changing the story, so I reminded him of the exact words he said before but he denied saying any of it. I honestly told him he was outright lying to my husband and was not a good manager. He apologized IF the hostess had been rude, then he apologized that I had been given wrong information over the phone but not once apologized for his own behavior. He tried to explain away the treatment by saying they had 6 people ahead of me and over an hour wait time. However, I was never given the option during our first exchange to even decide if wanted to wait for a table or not. I was denied service by the Hostess at the beginning.
They humiliated me and my family twice this weekend, and we are still trying to understand why the other customers were offered a table and we weren’t extended the same courtesy.More