Placed a surprise cake delivery order for my wife from the Herndon location which was 1.2 miles away from my home. They charged $10 extra just for delivery but I said okay and gave them the address. The order was taken 3 days before the...party. The person (initials A.L.) who took the order, promised that the cake would be delivered between 10-10:30 am. It was a surprise cake so I did not want to be contacted.
On the day of party, waited till 11:30 but no cake! Called the store... only to be told that my cake was at their Vienna location... WHY? because according to them I did not provide delivery address!! What? Are you kidding me?? Donna, the store manager, did not admit any fault but instead arrogantly put the blame on me saying I ordered the cake but never provided them the delivery address!! Really?? The person who took the order should get fired, how stupid this company can be! She also refused me refund! ZERO customer service!
I'll personally let my friends and neighbors know to NEVER EVER do business with this company. This review is for the first timers because I am sure they don't have any repeat customers.More