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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$10 - $20
CUISINES
American, Bar
Meals
Lunch, Dinner
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features, about
Reviews (69)
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Traveler rating
12
24
19
5
9
Traveler type
Time of year
LanguageEnglish
Traveler rating
12
24
19
5
9
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Reviewed 5 weeks ago

From the start our experience at Dave & Buster's (Glen Allen location) was a tutorial on how to spend a lot of money and get absolutely nothing in return. First, they seated us at a table that seats four persons, when they were told that...we had a party of six. So we had to switch tables. Next, we were not given menus, when we asked for them, forcing us to ask for them 3 times. We were told to use our phones to order. When we responded that we would rather not and that we had questions, we were treated like creatures from out of space. Drink orders we wrong. Our party included a toddler, we were never asked if we needed a booster seat, When we asked for one, it was not brought to us until the child had completed her meal. The child's meal was brought to the table first. Then two other meals, several minutes later and then about ten minutes after that, the rest of the meals arrived to the table. In all of this, not once did a manager come to the table. You would think that this service was because the restaurant was busy, NO SO! The waitress was "snarky" and inept. She did not seem like someone who was working towards a good tip. I WILL NEVER GO TO THIS PLACE AGAIN! It was not my thought that the food would be good, I did not have an expectation of that. I did however expect that I would have an enjoyable experience. Additionally, that place is crazy expensive for a family. So now it appears that they have no interest in providing good service, nor do they care about their customers. Yuk, yuk, yuk!More

Date of visit: August 2021
Helpful?
Reviewed February 5, 2020 via mobile

This location may not have the floor square footage of many Dave and Buster's locations, but it has many of the fantastic games I love. Didn't eat but noted servers buzzing around. The prize room was packed with some nice items I don't recall seeing...in other stores and the parking is great considering it's in a busy area. Would definitely return!More

Date of visit: February 2020
Helpful?1  
Reviewed October 21, 2019 via mobile

Unlike ChuckeCheese, the food is really good. Not having one locally, when we go on a vacation, its a must stop for my kiddo.A bit overpriced and a bit noisy!!

Date of visit: April 2019
Helpful?1  
Reviewed August 2, 2019

I'm sorry to have wasted my time and money. Ordered the unlimited wings and play. After waiting approximately 20 minutes for our orders the wings were barely warm and the fries cold!!! The wings were tasteless and skin gummy. My autistic son wanted the rest...of my cold fries. He began eating the fries and the waiter approached and said if he ate my fries again he would charge me for a full order. Excuse me. He stated that there was no sharing. My son had his own meal and you want to charge me extra for him eating 10 cold fries!!!! Customer service and food was terrible! Had to wait 10-15 min for a refill!! The only thing that was passable was the games even with a limited selection and cramped play area.More

Date of visit: August 2019
Helpful?2  
Reviewed March 30, 2019 via mobile

Shame on you! We paid a LOT of money for our kids to enjoy food and games while in town for a soccer tournament. Your offering for food is unacceptable! 4 boneless wings and a few carrots?! You disgust me! Do NOT have a group...event here. You've been warned. Totally disappointed. I then had to spend more money to feed my kids because they were HUNGRY after leaving your CRAPPY establishment. I am one aggravated parent.More

Date of visit: March 2019
Helpful?1  
Reviewed March 7, 2019 via mobile

I went to D&B for one of my friends birthdays. We just went to play the games for a little bit. I have been before and have had a great time. But this was very disappointing the last time I went. We got there soon...to see a swarm of children running around unattended, literally felt like we were in Chuck E Cheese. I feel like there should be an age limit especially on busy nights like weekends, take your kids to ChuckECheese please. So okay no big deal we can still have a good time even with tiny children running around our legs...so we get our game cards everything’s good, until we realize that almost all of the games we wanted to play were out of order. I even paid points for one game which was out of order and it didn’t say that it was and it took my points. I looked around, no staff members. Go to the host stand and ask for just those points back and that their game was out of order, she acted like I was trying to lie and was hesitant so I just said forget it. Overall okay experience, just had to constantly worry about wasting game points on broken games. Really took the fun away, and we found ourselves constantly having to play the same exact games over and over.More

Date of visit: January 2019
Helpful?2  
Reviewed December 9, 2018 via mobile

Was With A Group Of Friends One Day And We Were Looking On Groupon To Decide What Would Be A Cool Place To Go For Us To Hang Out At . Then I Decide Let’s Go To Dave And Busters . We Had Never Been...To Dave And Buster Before So It Was A Great Choice . The Groupon Caused Us To Play At A Very Good Price And We Had Fun . Great Time HereMore

Date of visit: December 2018
Helpful?2  
Reviewed July 25, 2018 via mobile

The food and service were good, but this place is very small and the bathrooms were nasty! Both my husband and I had issues with the bathroom cleanliness and spoke to the manager and our server. 30 minutes later, the bathrooms were still disgusting! If...you can't maintain the bathrooms, what does your kitchen look like? Makes me think twice about coming here. They need to get their priorities straight!More

Date of visit: July 2018
Helpful?2  
Reviewed July 8, 2018 via mobile

Fun but pricy. We go on half price Wednesday but it is still expensive to play. The food is good. Service is usually slow but friendly.

Date of visit: June 2018
Helpful?
Reviewed May 8, 2018

I've had pretty good luck here about 630 during the week. The food is good, and the people watching is a treat in itself. Great beverage selection and quiet enough you can talk while still knowing there's a lot going on around you.

Date of visit: March 2018
Helpful?
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Frequently Asked Questions about Dave & Buster's

Yes, Dave & Buster's offers takeout services.

Dave & Buster's is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3
  • Atmosphere: 4