They never have enough staff. Even with a line of 9 person line an employee left his shift. No idea who's managing the employees but it's a 15-20 wait no matter what time you visit.
I love how it is fresh, healthy, and flavorful all in one delicious sandwich. The one complaint I have is that during rush hour their service is rather slow.
It is a sandwich, and a good one. Always worth the trip and the food is fresh and tasty. The employees did an OK job, they have difficult job and do it well in difficult circumstances..