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Dairy Keen

Certificate of Excellence
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199 S Main St, Heber City, UT 84032
435-654-5336
Website
Today
11:00 am - 10:30 pm
Closed now
All hours
Hours:
Mon - Sat 11:00 am - 10:30 pm
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196 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Puyallup, Washington, United States
Level Contributor
37 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We chose this restaurant the night we stayed in Heber City. The ratings were high and I can see why. The food was good and the service was great! The atmosphere was very kid friendly and any adult who loves/appreciates trains would get a kick out of their décor. We chose to eat outside and my daughter loved sitting in... More 

Helpful?
Thank Kim P
Park City, Utah
Level Contributor
54 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Food was below average at best but the shakes are worth a visit! Often had very slow/poor service and cleanliness was questionable.

Helpful?
Thank MidgesMom99
Utah, United States
Level Contributor
6 reviews
3 restaurant reviews
3 of 5 stars Reviewed 1 week ago

I had extreme high hopes for a place that got good reviews, but alas, I was disappointed. The service was less than desirable as the cashier really could care less about his job and taking out order. Our food was ok, but lukewarm, and heavily loaded with mayo. The place was filthy. It wasn't very busy as we came at... More 

Helpful?
Thank Heather F
Jan O, Owner at Dairy Keen, responded to this review

I sorry that we disappointed you. We try hard to keep everything clean, but we must try to do better. Thanks for your feedback we will use it to make us better. More 

Level Contributor
3 reviews
3 restaurant reviews
2 of 5 stars Reviewed 1 week ago via mobile

Probably don't waste your time or money with the dairy keen. Fun atmosphere, yes. Good food? No. McDonald's has better food and better customer service. We were way overcharged and the manager told us that she would explain it to her cashier... No "I'm sorry" or "would you like a refund?" Nothing. Good was mediocre at best.

Helpful?
Thank Eric H
Jan O, Owner at Dairy Keen, responded to this review

I am so sorry we didn't do a better job. Please pm me your address and info on your amount overcharge and I will send you a refund. Please also let me know when you where in so that I can tell who was the manager. We pride ourselves on our customer service and I will see who didn't handle... More 

Riverton, Utah, United States
Level Contributor
110 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

First up, what's with the name? Sort of like Dairy Queen but . . . no wait, . . . Um . . . This is a place to get a pretty good burger in Heber City, but then there aren't many places to eat in Heber City. they work the train theme to the max and I suppose there's... More 

Helpful?
Thank Randy K
Jan O, Owner at Dairy Keen, responded to this review

Sorry you were not "charmed" by us. We try hard to get a wow. We hope that you will pm me so that we can get you details in what we can work on to get a wow. Hope that you will give us another chance, we will get you some coupons too. More 

Salt Lake City, Utah
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Kids love to watch the train running around the restaurant. The food is good, the shakes are delicious! Even when it is a long line, the service is fast and friendly.

Helpful?
1 Thank Mamaperkins6
Jan O, Owner at Dairy Keen, responded to this review

thanks so much! I appreciate your feedback! it is wonderful to hear good things! LOL More 

Heber City, Utah
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Do what the locals do right? I love this place like everyone else in Heber I am sure does! They have amazing shakes, great food and reasonable prices, but I love the fact that they are always staffed to ensure you don't have to wait forever. Their employees are friendly and the place is always clean. Worth many more visits... More 

Helpful?
Thank sebastiangigena
Jan O, Owner at Dairy Keen, responded to this review

Thanks so much you made our day! More 

Salt Lake City, Utah
Level Contributor
55 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The restaurant is train themed. So there's trains everywhere. A train steaming away above tables. The staff look like conductors. There's a train table with little train toys on it. All the cute touches makes this a fun environment. BUT the prices are more than on the expensive side. My family and I ordered 2 fish tacos, 2 hamburger kids... More 

Helpful?
Thank Angie L
Jan O, Owner at Dairy Keen, responded to this review

Thanks for your post and the pictures are super cute. Hope you enjoyed your fish tacos and kids meals. thanks More 

Libby, Montana
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Loved the ambiance, decor and friendly customers. The food was not even so so, however. The food was awful. If they were a little more generous with salad dressing and ketchup, everything would not of been so dry. We threw away a large part of the meals. The staff were not at all freindly. Probably too busy to care. The... More 

Helpful?
1 Thank Chuck B
Jan O, Owner at Dairy Keen, responded to this review

I am so sorry you had a awful experience. We strive to be the best and we are so sorry that you didn't tell us so that we could have fixed your food to our standards. I hope you can come and try us again later. Sorry again. More 

Orange County, California
Level Contributor
67 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great family place to go to for hamburgers, sandwiches and best of all - MILKSHAKES! Don't let the long lines fool you, the service here is quick and friendly!

Helpful?
Thank Norma R
Jan O, Owner at Dairy Keen, responded to this review

Thanks so much for your review we are thrilled you liked us! Hope to see you again soon. More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Cuisine
American, Fast Food
Meals
Lunch, Dinner, Late Night
Restaurant features
Takeout, Seating, Highchairs Available, Wheelchair Accessible
Good for
Families with children, Dining on a budget, Local cuisine
Open Hours
Monday
11:00 am - 10:30 pm
Tuesday
11:00 am - 10:30 pm
Wednesday
11:00 am - 10:30 pm
Thursday
11:00 am - 10:30 pm
Friday
11:00 am - 10:30 pm
Saturday
11:00 am - 10:30 pm
Location and Contact Information
  • Address: 199 S Main St, Heber City, UT 84032
  • Location: United States  >  Utah (UT)  >  Wasatch Range  >  Heber City
  • Phone Number: 435-654-5336

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Dairy Keen and other visitors
1 question
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Questions? Get answers from Dairy Keen staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?