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About
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
PRICE RANGE
$10 - $15
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Late Night
CUISINES
American, International, Contemporary
FEATURES
Takeout, Outdoor Seating, Seating, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service
Reviews (230)
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223 results
Traveler rating
60
78
37
19
29
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LanguageEnglish
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Traveler rating
60
78
37
19
29
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Reviewed July 17, 2021 via mobile

We came to the Cheesecake Factory to celebrate my sister’s birthday on Friday, July 16th. To start off it was frustrating that we had to wait over 10 minutes for a server to come to the table for a drink order, although at least six...other employees walked past and just looked at us. My sister and Mom ordered drinks that took over 20 minutes to arrive. Once my sister got her margarita, she found a hair underneath her orange slice, which is obviously a stomach turning experience. They were accommodating and brought her a new drink, but obviously not off to a good start. My nephew ordered the child’s chicken Alfredo but was unable to eat more than a few bites because it was oily and greasy and did not even resemble anything close to an Alfredo sauce. Our server did offer to bring him something else but by that time we had given him food from our plates. I ordered the vegan Cobb salad and had I not been starving, would have sent it back. What a disappointment. First off, I was given a massive serving plate full of dry and flavorless lettuce that was a portion big enough to feed a family of six. The menu says roasted beets, but I was served packaged pickled beets (which due to dietary restrictions I cannot eat). The asparagus was overcooked and limp, the carrots tasted like a mixture of plastic and cardboard and the quinoa was an unnecessary addition of flavorless glue. I understand the restaurant business has taken a massive financial hit during the pandemic. Having said that, many of us are also struggling so this is a major disappointment paying money for inferior products of bland and tasteless poor quality. We certainly will not return to The Cheesecake Factory that clearly favors quantity over quality.More

Date of visit: July 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded July 18, 2021

Hi Jodiban, we are terribly sorry you had this experience with your meal, especially on your sister's birthday. We know you are frustrated and we would like to understand more. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu...More

Reviewed June 26, 2021

This Cheesecake Factory is giving Sugar Land a bad name. This location is understaff, overworked and the service is terrible. The tables are left with a mess and the hostess stand indicates there is a 30 min wait, not sure why, if they only cleaned...the tables there would be no wait. Let's clean up Sugar Land and start with Cheesecake Factory in Town Center.More

Date of visit: June 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded June 27, 2021

We would like to speak with you a bit more about your experience. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days to get back to you. Thank you.

Reviewed February 6, 2021 via mobile

We made reservations for two tables at 6 pm for a party of 12. We were told we couldn’t be seated at the same table but two table next to each other. We arrived and waited 30 minutes thinking we were waiting for an area...that would accommodate our request. Then we’re told they couldn’t seat us next to each other by the hostess once she took us to our tables. I explained that was never mentioned that there was no guarantee that the tables would not be next to each other. She was irritated and rude and told us she could let the manager explain it better. The manager approached and the first thing he said when he walked up is what’s the problem? No problem we would just like tables next to each other and we waited 30 minutes with a reservation only to be told we couldn’t be seated next to each other. He of course explained due to Covid. I stopped him and explained I had no problem with following the guidelines however I pointed to a table with clearly 10 plus guests and he said that there was no other place in the restaurant do that again. But you made and exception for this group but you can’t accommodate us? We even pointed out another area identical to the same group and asked why can’t we sit there. He said the tables couldn’t be moved. Yet the tables were moved to accommodate the group we pointed out to him again. He shrugged his shoulders and left us standing there. We came to celebrate my daughter’s 25th birthday. She loves the cheesecake which was the main reason for us bringing our family there. I couldn’t believe the way we were dismissed. We were prepared to take care of the bill for our entire party hoping to have a memorable experience. For some reason it doesn’t make sense to not want make something work. I guess this management at this establishment does not care about revenue. No one in our party could wrap their mind around why they made an exception for one group and not another. Unfortunately, this wasn’t my first or second unfortunate experience at this location but it was definitely final for everyone in our party.More

Date of visit: February 2021
Helpful?
Reviewed February 1, 2020 via mobile

Location in SugarLand is easy to get to. Valet parking not open but adjacent parking lot open & available. The service is good quick & friendly. Food hot & delicious. Did not have to ask for bread & it arrived hot! White & brown. Cocktails:...good. You could taste the alchol. Cheesecake Factory has the largest menu & there is really something for everybody. Beside Cheesecake there are other desserts as well. A place to try if you have never been!More

Date of visit: January 2020
Helpful?
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded February 6, 2020

Thank you for your review. We're glad you enjoyed your experience with us and we look forward to your next visit.

Reviewed January 27, 2020 via mobile

Cheesecake factory always is the place to eat! This proved true in Sugarland as well. We had the egg-roll sampler platter for an appetizer with sauces to match. Next we had pasta cabanero which was really good. Of course to top it off we ate...lemon meringue cheesecake and also a piece of dulce de leche cheesecake. Enjoy!!More

Date of visit: January 2020
Helpful?1  
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded February 4, 2020

Thank you so much for this review. We're very happy you enjoyed dining with us. We look forward to seeing you again soon to enjoy more of our cheesecake!

Reviewed January 22, 2020

Portions at most restaurants seem to be getting larger and larger. And among chain dining establishments, no place is this truer than at Cheesecake Factory, a restaurant known for its desserts and hearty meals. Cheesecake Factory’s location in Sugar Land is next to the First...Colony Mall and is very close to highway 59/69, so it’s not too difficult to find. The inside is spacious, just like at most Cheesecake Factory locations. The large tables make it possible to seat large groups of people and I like that the booths can hold up to 6 individuals. The inside structure is like that of a fancy place of dining, almost like a museum. With food, Cheesecake Factory is ready to wow guests with a wide assortment of options. They serve everything from steaks to enchiladas, to burgers, to seafood and beyond. I do have a slight problem with the extensiveness of the menu. There are far too many pages of options and it can take a long time to make up your mind. And, of course, there is the famous Cheesecake Factory cheesecakes, something you almost have to order each time you visit. Portions of food at Cheesecake Factory are quite large and they list the calories for each. It is often jaw- dropping to see these numbers and it could make you think twice about ordering certain menu items. Expect to ask for a to- go box to take food home, as it will be a challenge to finish. There are a few low- calorie options, so if you want something smaller, there are some choices. But the majority of the foods offered are well over the 1000 calorie mark so be prepared to leave feeling full. I like the food quality at Cheesecake Factory in Sugar Land and the service is quite good and friendly. It’s a good option for dining out when you’re really hungry and want a hearty serving of food and lots of variety from which to choose.More

Date of visit: January 2020
Helpful?41  
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded February 2, 2020

Hello. We are so happy you enjoy dining with us. However, we're sorry if our menu felt a little overwhelming. We want to give our guests as many options as possible while dining with us. If you ever have any questions about a selection, please...More

Reviewed January 7, 2020 via mobile

Several attendees and all enjoyed their choices for lunch. My Chicken salad sandwich was delicious and enough for 2 people. We reserved a table but had to wait about 30 mins to be seated. Otherwise service was very good from waiter. Parking is an issue...here so better to use valet. I would recommend this restaurant.More

Date of visit: December 2019
Helpful?
TCF_Guest_Services, Owner at The Cheesecake Factory, responded to this reviewResponded January 13, 2020

Thanks for your review. We're glad you enjoyed our food and service while dining with us. We hope to see you again soon!

Reviewed September 3, 2019 via mobile

I was here several times and always the restaurant provides with a food service, tasty food. I counted about 20 types of cheesecakes!!! Average check is $12-15 per person

Date of visit: May 2019
Helpful?1  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 5, 2019

Thank you so much for this review. We're very happy you enjoyed dining with us. We look forward to seeing you again soon to enjoy more of our cheesecake.

Reviewed September 1, 2019 via mobile

We came here for lunch to celebrate birthday of a friend. It was busy. We ordered different appetizers and several individual portions for main courses. Service was great. Foods came out pretty quick. Of course we had cheese cakes which were yummy.

Date of visit: August 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 3, 2019

Hi Phong, thank you for your review. We're glad you enjoyed your experience with us and we look forward to seeing you again soon to enjoy more of our cheesecake.

Reviewed August 30, 2019

I love that this restaurant has the calorie count of each menu item and they even provide a Skinnylicious menu for those who really want to cut calories while enjoying a good meal. We rarely order the cheesecake but decided to order a slice. The...cheesecake slices are HUGE and can feed 2-4 people.More

Date of visit: August 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 3, 2019

Hi Dianne. Thank you for your review. We're glad you enjoy our menu options and we look forward to your next visit.

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Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeout services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 4