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I have been a loyal Mugs customer for years! Something has been off the past few months. Expecting that creamy, delectable coffee that used to be the norm- there is a 50/50 chance that you are going to get a watered down cup of coffee...that deserves it's place down the drain. I do hope they address this issue. I know I'm going less and less because the consistency just isn't there anymore.More
I drive through here at least twice a week on my way to work. Always go with the Caramel Mugziatto and brown sugar maple scone (I think that's the flavor). Anyway, I always give my business to local, small coffee shops over the green lady--especially...if they prove themselves "worthy." Mugz has me for as long as I remain in this area.More
A Mocha latte and Latte with almond milk later, and we were happy. Comfortable surroundings, typical of most coffee shops. Although this one had a kiddie corner. Ordered a scone which was more biscuit than scone, and was a little dry, but otherwise good.
This place is good and very small. They do have a drive in window. They have only a few tables and a lot of small groups of friends meet in mornings and stay for a while. Staff friendly. Not much selection of breakfast foods.
Absolutely poor service.... I ordered a bagel, they asked me to drive around back and wait and they completely forgot about me! I waited for 15 minutes for 1 bagel! On a previous visit I was overcharged and complained about it and the lady gave...me attitude back about paying for the light bill, the credit card charge etc... Poor attitude, overcharged and slow service! I will NOT BE BACKMore
Absolutely a must stop in the Richmond area. Great coffee, great latte's, great service. Very willing to "make to order" and keep the customer happy. Very friendly service. Get a coffee punch card, because it is worth going back.