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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Location and contact

Great Uptown
4.5 miles from Museum of Fine Arts, Houston
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About
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Late Night
CUISINES
Italian, American, International
FEATURES
Takeout, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service
Reviews (1,545)
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1,291 results
Traveler rating
573
391
194
76
57
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LanguageEnglish
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Traveler rating
573
391
194
76
57
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Reviewed June 28, 2021 via mobile

Horrible service this past weekend with party of 8. Drinks were brought 15 plus minutes after ordered. No refills at all- anyone! Some food didnt get brought when food came. It arrived after everyone was almost finished. All tickets were mixed up and server didnt...care to fix. Now credit card has been charged almost $10 over what was signed. Absolute ridiculous for a nice restaurant to have this kind of service.More

Date of visit: June 2021
Helpful?1  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded June 29, 2021

We are very sorry for this experience with your meals and our service. We'd like to speak with you more. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days to get back to...More

Reviewed May 21, 2021

We went 2 times, the first time everything was fine but the second I asked for some stuffed mushrooms and a cake, the mushrooms took more than half an hour but they were delicious

Date of visit: May 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 23, 2021

Thank you so much for your review. We are very glad you enjoyed our delicious Stuffed Mushrooms. Thank you for your patience with the wait, and we hope to see you again soon.

Reviewed May 10, 2021 via mobile

Everytime we go out of town, we always have our fancy dinner at the cheesecake factory! This one is two stories and it is so grand. Service is always amazing and the food was spot on.

Date of visit: May 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 11, 2021

We're so glad you enjoy dining with us. Thanks for the kind review and we hope to see you again soon.

Reviewed February 28, 2021

Its a chain. Food is good. High calorie uptake. Well run. Large menu. Reasonably good service. In galleria. Sends food to Hotel next door.

Date of visit: February 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded March 1, 2021

Hi Michael, thank you for your review. We're glad you enjoy our good food, service, and menu options, and we look forward to your next visit.

Reviewed February 1, 2021 via mobile

This is the place where you can try delicious foods and cakes. You can lunch and then drink a good coffee.

Date of visit: February 2021
Helpful?1  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded February 3, 2021

Thank you for your review. We're so happy you enjoy our delicious food, cheesecakes, and coffee. We hope to see you again soon.

Reviewed September 27, 2020 via mobile

I always get the Asian skirt steak it's always good with extra sause.... Also like the AC too lol Average ticket is around 20.00 a person....

Date of visit: September 2020
Helpful?11  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 30, 2020

Thank you for your review. We're so happy you enjoy our food. We hope to see you again soon.

Reviewed March 6, 2020 via mobile

It was ok. Service was quite slow considering the place was empty and our food took quite a long time to arrive. When it did arrive it wasn’t hot, only warm. I always order the same thing at the Cheesecake Factory and just felt a...little disappointed this time. It won’t stop me returning in the future to other restaurants though, maybe just not this one again.More

Date of visit: March 2020
Helpful?2  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded March 12, 2020

We are so sorry for this disappointing experience with us. You have every right to feel the way you do. We will address this with our team. Next time if there is anything about your experience that can be improved, please let our managers know...More

Reviewed March 5, 2020

My wife and I have had both lunch and dinner at the Cheese Cake Factory. Location in Galleria is very close to Weston Oaks (three minute walk). Menu has unusually large selection of choices.

Date of visit: March 2020
Helpful?1  
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded March 8, 2020

Thank you so much for this review, Michael. We're very happy you and your wife enjoyed our wide variety of menu options while dining with us at this location. We look forward to seeing you both again soon.

Reviewed March 1, 2020 via mobile

This restaurant offered a good variety of selections. Pasta, salad, burger, lite menu options and for kids. They acomiodate food allergies and modify for individuals needs. They have a fabulous cheese cake menu! Sort of the main attraction but offer ice cream as well.

Date of visit: February 2020
Helpful?1  
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded March 8, 2020

Hi Kim. Thank you for your review. We're so glad you enjoyed our wide variety of menu options and that our team ensured your meals were prepared to your specifications. We look forward to your next visit to enjoy more of our delicious desserts!

Reviewed February 3, 2020

Immediately seated, immediately served and the drinks and food came out quickly. I had ahi tuna appetizer (delicious!) and a Margherita flat bread pizza. The server was really nice and attentive. I would stop here again.

Date of visit: January 2020
Helpful?2  
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded February 10, 2020

Hello. Thanks for your kind review. We're so happy you had a great dining experience with us and we look forward to your next visit.

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Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeout services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4