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We had been traveling from Central America all day and were tired and hungry. We called for delivery to our hotel and lady that answered asked how we would be paying. I told her credit card and she said, “You don’t have any cash?” “No,...I don’t have any cash, I’ve just traveled back into the US, and I am out of cash.” She seemed a bit bothered by that but took my cc info anyway and told me to have the card and my ID out to show to the delivery man when he came. Not a problem. She told me it would be 45-50 minutes and she did thank me for my patience.
After I hung up, I thought about how good Crab Rangoon sounded and in my hometown, they will substitute them for the egg rolls. I thought, “Well, since the wait is so long for the food, let me ask
If they will do that here as well.” A man answered the phone this time and spoke so quickly, he wouldn’t let me finish my sentences before interrupting. I kindly said, “Would you mind slowing down a little? I don’t talk as quickly as you.” He told me, “No, we do not substitute”, and kind of laughed like I had told a joke. I felt rushed and though I was a paying customer, I may as well have been pushed to the side in a rush to get to the next customer.
When the food came, it was really tasty, so I will rate this restaurant a 3 for customer service where I would have rated a 5 had I been treated more kind.More
Date of visit: March 2018
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