Palio's has been in Highland Village for several years and we always loved their food. A couple of years ago they moved to an new location with a small patio area. This is a BYOB restaurant that always had great food. It was so nice...to go, take a bottle of nice wine and sit on the patio and enjoy wonderful pizza. The place was always busy.
We decided to go about 6:30 last night, take a bottle of wine and sit on the patio. When we got there we could see there was one open table on the patio. As we walked through the restaurant to get to the patio, the inside was almost empty, with only 2 or 3 tables occupied. When we got to the small patio, there were 4 or 5 tables occupied. We ordered our pizza and asked for wine glasses. They had no wine glasses that weren't being used. OK, this is a BYOB, the restaurant is not even a third full and they have no available wine glasses. So we were given plastic water glasses. Not the end of the world, but seemed an indication that there is a management problem surrounding adequate inventory.
Our pizza was delivered almost immediately. We were pleasantly surprised and commented to our waiter about the fast service. She laughed and said she was surprised at how fast it came out too. When we took our first bite we discovered that the pizza was lukewarm (at best). There was no way this pizza had just come out of the oven. We wondered if it was even our pizza or an extra that was sitting there, perhaps waiting for a to-go pickup that never showed.
It seems what used to be a very busy and great place to dine has fallen victim to poor, poor management! I hope they will do something to turn it around quickly. With more competition in the area, they had better work hard and fast, or they won't be an option.More