My husband and I came to the Capital Grille for our 30th Anniversary dinner. The staff here is very service oriented and every effort is put into you having a pleasant dining experience. We ordered our meal, our starter was the calamari, done to perfection...and a very delicate flavor.
I ordered a roasted pear and gorgonzola salad with the dressing on the side (I do not care for heavy dressing); I loved the flavor and textures of the salad. My husband got the lobster bisque, very creamy and it did not overpower the delicate flavor of the lobster. Unfortunately, our entrees came out over cooked, our waiter would not have it and requested that the kitchen re-do our steaks. So very kind, his name is Chuck by the way. When our newly cooked steaks came, they also brought out fresh sides so everything would be an appropriate temperature. The steaks were melt-in-your-mouth perfection, and the sides were delicious (roasted mushrooms and brussels sprouts).
Moments later the manager stopped by and apologized for our entrees coming out overdone. She said this was not acceptable and they were comping our meal. I was dumbfounded. During a time when it feels that the service industry has become completely obsolete, the Capital Grille goes the extra mile to make you feel as though your dining experience is important to them.
This was particularly meaningful to us, as a bit of background, we were having a difficult time because our hotel stay (The Ashton) was nothing short of a nightmare. The Capital Grille literally salvaged our Anniversary evening, their commitment to excellence and kindness about had me in tears. Thank you all so much for a memorable 30th Anniversary dinner. I cannot wait to come back, and I won’t wait for another Anniversary to make that reservation!More