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Hillstone

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RATINGS
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CUISINES
American, Bar, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner
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meals, features
Reviews (261)
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252 results
Traveler rating
161
56
20
9
6
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LanguageEnglish
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Traveler rating
161
56
20
9
6
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All reviews ribs salad salmon key lime pie brownie fries ribeye consistently great food peanut sauce wonderful restaurant saturday night millstone patrons flight
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Reviewed 3 weeks ago via mobile

Well. Here we go again . Bring back my old Houston’s on belt line Road in Addison. 😕😑 The service here is always icy the hostesses are decent.... A wedge salad with no blue cheese served with thousand island dressing??? Geez . I’ve gone vegetarian...so I always get the grilled chicken salad with peanut sauce as I have been eating it at the original Houston’s and the Houston’s on beltline for 30 years. You would think since I got no chicken they would add some lettuce to the salad. No bueno. I also could get one slice of Ciabatta toast on the side, either at no charge or for a small fee tonight I was informed no you have to order three slices and a full order. NO THANKS HILLSTONE. You should attempt to keep your clients of 30 years happy, Dallas is a very big city and we have many options you need to think really hard about keeping the clientele you’ve had for many years. Sigh. Oh well !!More

Date of visit: October 2020
Helpful?
Reviewed 4 weeks ago via mobile

Bad experience with their new manager Wes. I’ve been dining their for 20+ years and asked him if he could please be so kind to cut the hickory burger into 4 pieces. His answer was “never have and never will “ Such a rude and...arrogant answer. I mentioned they have cut the hickory burger for me every time I have asked for it. They need new staff and ones whom actually appreciate their client base. One would think that during COVID-19 Pandemic they would go above and beyond to service their customers well. To make matters worse they brought me the wrong entree and made no attempt to rectify their errors. I spoke with Emily the new GM there and she gave me the usual canned answer one would expect from a lower grade restaurant. I really have had better experiences at places like Wing Stop or even Chik-Fila. I spoke with their guest relations who also made no attempt to correct the issue and simply gave me some “lame” response about using this as an experience to better train their staff. What they should have done was offer to make situation right. Even something as simple as a refund on the burger they screwed up would have been a nice gesture. They clearly care about their profits only. It will be a long time before I ever decide to come back to this restaurant.More

Date of visit: September 2020
Helpful?1  
Reviewed July 2, 2020 via mobile

Well. It’s hard being partial but open minded for the Hillstone group. I just Can’t seem to get a 5 star at this location...hostesses are always “icy”.... The Belt Line Houston’s frankly was the best. The food is consistent, but it’s the service that lacks.... We had the Amazing French Dip , nobody in Dallas does it better. Had to ask for a tea refill , instead of the servers usually watching after each other .... the grilled chicken salad with peanut sauce always a treat . And the Key Lime Pie? Nobody does THAT better. Hands down . If they could get the service up to standards, I would love it. Now that some of the Belt Line peeps have moved over, maybe we will see a little better service . A top notch Dallas dining spot for sure .More

Date of visit: July 2020
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Reviewed June 16, 2020

My wife and I went to Hillstone today here is Dallas and I would have to say, they have lost their way. My wife ordered the prime rib sandwich and you get just the sandwich for $21 on a large plate with 2 white cups,...one horseradish sauce and the other Au Jus. Plate looks empty and over priced. At least put some fries on the plate without charging extra for them I had the Thai Salad with beef for $24 and it was small. Its just noodles tossed in a spicy dressing with some carrot sticks, 3 small half tomatoes cut in half, peanuts, some kind of lettuce and fresh mango chunks. My wife had a diet coke that came in an 8 floz bottle for $3 so for $48 we had a sandwich, salad and diet coke. with tax and tip it was $62 I love HIllstone/Houstons and have been going to them for over 20+ years and never complained about paying more for good food and great service. Never a surprise but today after being told that the brownie was available but only in 2 mini pieces and no ice cream you have to wonder why are you even open and is this the new norm. Same brownie they said but smaller for take out. So if your making it in house I guess cutting 2 different sizes is out of the question. In the end i left hungry, disappoint and headed to Cann's for a 3 piece box for $8 which is all you need to know I will vote with my $$ to dine elsewhere for the time being and hope my next experience reflects what I have enjoyed for years a great dinning value in terms of food and service. If not we will have to say good bye to what used to be a great restaurantMore

Date of visit: June 2020
Helpful?3  
Reviewed May 5, 2020 via mobile

As the management has stated wait staff will not wear masks, this customer will NOT be going to any restaurant like Hillstone that cares so little for its customers’ health.

Date of visit: May 2020
Helpful?13  
Reviewed March 15, 2020 via mobile

Excellent food and service. Glad to be able to support our locals. The spinach and artichoke dip is awesome. The ribs were wonderful and the shrimp was perfect.

Date of visit: March 2020
Helpful?
Reviewed March 1, 2020

We ordered water to drink, she brought 2 dirty water glasses. I informed the waitress that Our glasses was dirty, she informed me that the water glasses with ice water are cleaner. We asked the waitress do you have any bottle water & she informed...me that they didn’t have bottle water. Later, we received 2 glasses of ice water from another waiter, I asked the waiter! Do you have bottle water? The waiter answered yes & we ordered the bottle water. Our waitress didn’t care????More

Date of visit: February 2020
Helpful?2  
Reviewed February 20, 2020

Who shows up to Hillstone at 4:00 pm? Apparently a fair number do! I was surprised (pleasantly) that the bar area was bustling mid/late afternoon when I decided to venture in for a late/late lunch or very early dinner. Skipping the crunch at the bar...itself, I sat at a side table instead (although I would also have been welcome in the main dining area). Service was exceptional but no water was offered, nor automatically delivered. I enjoyed their fabulous Gulf Coast fish sandwich, lightly fried but semi-crispy on the outside, perfectly tender and flaky on the inside. It comes on a really fresh bun, toasted, with a scoop of the most fabulous slaw imaginable. I decided to add in ketchup but you don't need to (and the chef probably winces that I did this). I loved the flavors. The dish comes with a small side (on the main plate) salad nicely dressed to accentuate the fish as well. I also enjoyed a glass of a tasty New Zealand Savignon Blanc wine, a bit on the pricey side at $13. All told, I was set for the evening and very satisfied with my experience.More

Date of visit: February 2020
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Reviewed February 17, 2020

Always fantastic food. Drinks wonderful. Great for couples or families. Always impressive. Strongly recommend ribs, filet, Hawaii style ribeye, Thai Steak Salad and of course French Fries!!

Date of visit: February 2020
Helpful?
Reviewed February 12, 2020

My family of four , two college age young adults comes here almost weekly. I recommend a reservation. The cocktails, spinach artichoke dip, and other appetizers are great. The salads, burgers, pork chop, rotisserie chicken, and grilled fish all excellent.

Date of visit: February 2020
Helpful?
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Questions & Answers
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368gregr
May 7, 2020|
AnswerShow all 2 answers
Response from TexasFiona | Reviewed this property |
I agree with you totally and share your opinion.
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moa326
April 28, 2019|
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Response from wwfrench | Reviewed this property |
The only way to avoid the wait is to get there before 6. The bar is always packed from 5pm on! There is a nice patio you can wait for a table and have s drink and and an appetizer. The noise level is low
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paulabS6806YY
March 18, 2018|
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Response from EdnaK_13 | Reviewed this property |
Sorry but we had a family emergency come up that took me away from visiting my Trip Adviser site. I also am sorry that I don’t know the answer to your question. I was only a visiting client to this restaurant. I’d contact... More
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