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Certificate of Excellence
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698 Winfield Dunn Pkwy, Sevierville, TN 37876-5510
11:00 am - 10:00 pm
Closed now
All hours
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
More Info
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89 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Showing 89: English reviews
Gray, Tennessee
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Went to this zaxbys and ordered 2 meal deals for my wife and myself. There was one group of 4 in front of me that had already ordered and were waiting for their food. I was the only other person there. It took almost 15 minutes to get my food to go and it was cold once I got it.... More 

Thank bhood73
Leesburg, Alabama
Level Contributor
20 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is always a favorite of our grand kids. Clean and afforfable place to eat within five minutes of the resort.

Thank Tommy1311
Anderson, South Carolina
Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I love eating at Zaxby's!!! But this one was not a good one. Poor customer service, they got my order wrong. But they did fix it!!!! At all the Zaxby's the manager usually goes around and visit the customers to make sure that they are happy with the food and service, but they did not do that at this one!!... More 

Thank kc0wart
Level Contributor
25 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 22, 2016 via mobile

This is the first time I had eaten at a Zacby's I loved it not too much breaking on the chicken and the sauce was a great blend on spices Fries had a good seasoning added also and the coleslaw was fresh and tasty not too much mayo Great price large servings worth the $

Thank Mindy W
pelham, tn
Level Contributor
19 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 18, 2016

When we went it was about an hour before closing and I realize they were trying to get ready to leave. The first thing is they were out of ice so we couldn't get drinks unless we wanted them hot. While we were waiting in the car with my two young grandchildren one of the staff screams at one of... More 

Thank c h
Dandridge, Tennessee
Level Contributor
81 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 7, 2016

Let me start by saying, I really like Zaxby's food, but the service I received from the staff at this Zaxby's was shameful. I had to place my order twice (at the drive thru) and I was the only one in line. At first I thought she did not hear me, but when I got to the window, she had... More 

Thank Bobby W
Columbia, Kentucky
Level Contributor
36 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed July 6, 2016 via mobile

I love zaxbys... Just not This one! The service is awful! My trip thru the drive thru was a 30 minute ordeal! After they finally took my order , they forgot to give me my drink so I went back thru the drive thru! My toast was hard as rock ! My chicken was so greasy , very disappointed

Thank Erod44
Corbin, Kentucky, United States
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 3, 2016

This restaurant is reasonably priced, and offers great food. The quality of Zaxby's has never let me down and I really enjoy the simple, reasonable price of their meals, which have always been good quality regardless of the location I visit.

Thank Jenny I
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 25, 2016

I took my niece for a quick lunch,neither of us had ever beento a Zaxby's and we we not disappointed. Friendly staff,good ervice tasty food. We both had chicked stips and loved them !

Thank nancyj865
Sevierville, Tennessee
Level Contributor
28 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 12, 2016

I stopped by Friday June 10th for lunch .It was good and service was fast. They were busy but were handling the customers quickly.

Thank judy p

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    4 of 5 stars
  • Value
    4 of 5 stars
    4 of 5 stars
American, Fast Food
Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Families with children, Dining on a budget
Open Hours
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 698 Winfield Dunn Pkwy, Sevierville, TN 37876-5510
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Sevierville
  • Phone Number: 865-429-2360

Questions & Answers

Questions? Get answers from Zaxby's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?