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Certificate of Excellence
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698 Winfield Dunn Pkwy, Sevierville, TN 37876-5510
11:00 am - 11:00 pm
Closed now
All hours
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
More Info
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93 Reviews from our TripAdvisor Community

Traveler rating
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Time of year
Showing 93: English reviews
Maryville, Tennessee
Level Contributor
171 reviews
105 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW

Stopped in at this Zaxby's while on a business trip hoping to get in and out very quickly as this had been my experience at other locations. Placed my order (a salad and drink) and found a spot to wait, and wait, and wait. After 20 minutes my order had still not come up even though quite a few people... More 

Thank Mbhnm
Level Contributor
104 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago via mobile

I felt like I did not have many choices since I don't like fried food. Kind of disappointing really. Salad was ok.

Thank Lisa F
Newark, Ohio
Level Contributor
13 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 12, 2016

All the kids like the shakes. And you get a free cup so you can use again if you would like to do so.

Thank jdgraham2016
Indianapolis, Indiana
Level Contributor
15 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 3, 2016 via mobile

While visiting the area, we decided to try Zaxby's. It's a typical fast food restaurant with the focus on chicken. The food was delicious and portions were HUGE. I orders the fried chicken salad and it fed 3 of us! I even brought some back with me. The only reason I didn't give it 5 stars was the drink area... More 

Thank RobynJ92
Gray, Tennessee
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed August 12, 2016

Went to this zaxbys and ordered 2 meal deals for my wife and myself. There was one group of 4 in front of me that had already ordered and were waiting for their food. I was the only other person there. It took almost 15 minutes to get my food to go and it was cold once I got it.... More 

Thank bhood73
Leesburg, Alabama
Level Contributor
32 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 2, 2016

This is always a favorite of our grand kids. Clean and afforfable place to eat within five minutes of the resort.

Thank Tommy1311
Anderson, South Carolina
Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed July 31, 2016

I love eating at Zaxby's!!! But this one was not a good one. Poor customer service, they got my order wrong. But they did fix it!!!! At all the Zaxby's the manager usually goes around and visit the customers to make sure that they are happy with the food and service, but they did not do that at this one!!... More 

Thank kc0wart
Level Contributor
29 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 22, 2016 via mobile

This is the first time I had eaten at a Zacby's I loved it not too much breaking on the chicken and the sauce was a great blend on spices Fries had a good seasoning added also and the coleslaw was fresh and tasty not too much mayo Great price large servings worth the $

Thank Mindy W
pelham, tn
Level Contributor
19 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed July 18, 2016

When we went it was about an hour before closing and I realize they were trying to get ready to leave. The first thing is they were out of ice so we couldn't get drinks unless we wanted them hot. While we were waiting in the car with my two young grandchildren one of the staff screams at one of... More 

Thank c h
Dandridge, Tennessee
Level Contributor
81 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed July 7, 2016

Let me start by saying, I really like Zaxby's food, but the service I received from the staff at this Zaxby's was shameful. I had to place my order twice (at the drive thru) and I was the only one in line. At first I thought she did not hear me, but when I got to the window, she had... More 

Thank Bobby W

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
American, Fast Food
Lunch, Dinner
Restaurant features
Takeout, Seating, Highchairs Available, Wheelchair Accessible
Good for
Dining on a budget, Families with children, Kids
Open Hours
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 698 Winfield Dunn Pkwy, Sevierville, TN 37876-5510
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Sevierville
  • Phone Number: 865-429-2360

Questions & Answers

Questions? Get answers from Zaxby's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?