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Hard Rock Cafe

2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
+1 865-430-7625
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Overview
  • Excellent42%
  • Very good28%
  • Average18%
  • Poor7%
  • Terrible5%
Travelers talk about
“burger” (189 reviews)
“fajitas” (21 reviews)
“salad” (39 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
All Details
Write a ReviewReviews (1,680)
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1 - 10 of 1,657 reviews

Reviewed 2 days ago

they had a fire that am but we didnt know it .was going to order the chicken when the waitress came around to get order after we got our drinks she informed us of the fire and couldnt order any entrees.Should have been informed of...More

Thank Alma B
Reviewed 6 days ago via mobile

Typical fun Hard Rock Cafe but the service was eh. Drinks were delicious and of course we got souvenir glasses. We had to wait when the place was practically empty. Our sever was sweet but not too snappy. Then we just saw food being delivered...More

Thank shell9400
Reviewed 1 week ago via mobile

Food was adequate quality for Hard Rock, but they allow dogs on the patio which was really important for me and my wife. The staff were wonderful and friendly and even brought our dog his own water and made sure he was treated like a...More

Thank Kristian D
Reviewed 2 weeks ago

Hard Rock Cafe is a very popular stop while traveling. Our waitress Jacaro was outstanding. (She's an exchange student, which impressed me even more!) I had the chicken club sandwich. They even allow you to eat on the patio with your beloved dog which I...More

Thank donna24doan
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi Donna, Thanks for the nice review-we love our furry guests! I will let Jecora know that you left a nice review! This is her 2nd year with us! Hope to see you soon, Nandi

Reviewed 2 weeks ago

We were able to bring our dog here and eat on the patio which was wonderful. Our waiter was wonderful and nice. The food was as always amazing with Hard Rocks.

Thank samanthajfindlay
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi! Thanks so much! We love having our furry friends dine with us. It's a lot of fun to see pets and their parents!

Reviewed 2 weeks ago via mobile

Food - same as every other Hard Rock. But let’s talk about the staff. We stopped in for a mid-afternoon cocktail. I ordered some purple haze thing, he had a Southern Rock, and mom had a mojito. The drinks were fantastic as was staff. Jessie...More

Thank JNetteDC
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Thank you so very much! We are so lucky to have Jesse and Anastasia as a part of our team! I will let them both know that they have a fan club! Take care and hope to see you very soon, Nandi

Reviewed 2 weeks ago

My friend and I recently visited the Pigeon Forge location and were very pleased. The food was good and the atmosphere was fantastic. We had a very courteous and well trained server named Howard. This young man is an example of what good service and...More

Thank dkelm1965
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi! I absolutely will pass along you kind comments to Howard. This is his second season with us in Pigeon Forge and we are lucky to have him on the team. See you soon!

Reviewed 2 weeks ago

What a pleasant surprise to find a Hard Rock Cafe during our time in the Gatlinburg Area. The service was excellent, the memorabilia plentiful, and my burger was outstanding!

Thank Sharla M
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi Sharla! Thanks so much for the kind review! We always try to make sure that we deliver a great experience to our guests! Hope you can visit us again soon!

Reviewed 3 weeks ago

Food was okay but pricey. I will say the staff was fantastic and the atmosphere is what you would expect from Hard Rock.

Thank hannamc2016
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Thanks for taking the time to review us! I agree, we have a great staff. We are changing the menu a bit on June 6th so hopefully you can come back and take a test run!

Reviewed 3 weeks ago via mobile

One would expect Hard Rock Cafe to be banging and fun....but not the one at Pigeon Forge. It seemed just like any average burger restaurant. Nothing to write about really. The atmosphere was nothing spectacular or eventful. The mood was somber. Our poor waitress was...More

Thank Cmikey915
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi, Sorry that you had an underwhelming experience. We do have a lot of new staff right now and they need the chance to learn.Thanks for stopping by and we will take your comments as coaching moments to improve staff knowledge.

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Ask a question
Questions & Answers
momanderson
July 13, 2017|
AnswerShow all 2 answers
Response from Philip F | Reviewed this property |
I am in agreement with Randy. Either check their web site or call them to find out.
0
Votes
Katy B
February 2, 2017|
AnswerShow all 4 answers
Response from MarkB180 | Property representative |
We have the patio set up for your dog weather permitting. Hope to see you soon.
1
Vote
Sharon F
October 24, 2015|
AnswerShow all 4 answers
Response from VintageGibson | Reviewed this property |
Like all retail restaurants, they exist to make money for the company and a living for the employees. Capitalism works like this- If you want to buy the product at the price they want to sell it, you have a deal. If you... More
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$12 - $23
Meals
Lunch, Dinner, Late Night
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Families with children, Kids, Bar scene, Special occasions, Large groups
Open Hours
Sunday
11:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
11:00 AM - 12:00 AM
Location and Contact Information
  • Address: 2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Pigeon Forge
  • Phone Number: +1 865-430-7625
  • E-mail
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