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Hard Rock Cafe

2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
+1 865-430-7625
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Overview
  • Excellent42%
  • Very good28%
  • Average18%
  • Poor7%
  • Terrible5%
Travelers talk about
“burger” (98 reviews)
“fajitas” (20 reviews)
“salad” (38 reviews)
Open Now
11:00 AM - 11:00 PMAll hours
CUISINES
American, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
All Details
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Reviews (1,613)
Traveler rating
Traveler type
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1 - 10 of 1,593 reviews

Reviewed 1 week ago via mobile

My wife and I stopped here for dinner on a Friday night. Food was good. We received a large portion of the fajitas. They were great! I thought the value was appropriate for this type of chain. I will also say the dinner menu was...More

Thank ANCBanker
Reviewed 2 weeks ago via mobile

I love Hard Rock Cafes! This one is no exception. I got the ribeye which was the best steak I’ve had in a while. We haven’t had a bad experience. Staff is always friendly and food is always good. Yes the menu is a little...More

Thank Samantha S
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Thanks so much for coming in to dine! We really appreciate our loyal fans!

Reviewed 2 weeks ago via mobile

Food was good. I thought it was over priced. Very comfy feeling and atmosphere was quiet. If it was a little cheaper I would probably go back.

Thank Travis H
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi Travis! Thank you for the review. I know that some of our items are pricey, but I would be happy to suggest some wallet friendly items the next time you visit. Hope to see you again soon, Nandi

Reviewed 2 weeks ago

The hostess specifically sat us in Robert's area because he was so sweet. Robert sucked. He got orders wrong, didn't bring things that we asked for and then copped an attitude. He charged me for the second cup of coffee and the Norwegian Salmon was...More

Thank Neal B
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi Neal, I am so very sorry. I will address this today with Robert and with the kitchen staff. Please let me know when you will be coming back, I would lover to meet you. Best, Nandi

Reviewed 2 weeks ago via mobile

I really like Hard Rock Cafe and have been to their restaurants in multiple places so I knew what to expect. The music is loud. The drinks are cold. The food and service are excellent. My only complaint about this restaurant was the fact that...More

Thank DDay1959
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi, I am sorry that you found our menu limiting. As a company we underwent a menu 'overhaul' to keep in line with the new federal caloric guidelines and some favorites were not on the revised version. If there is something from our older menus...More

Reviewed 3 weeks ago

The food here is definitely overpriced. The food was OK, nothing special. You are paying for the name of the restaurant only. There was little memorabilia on the walls, especially compared to other Hard Rock Cafes in Philadelphia, Pittsburgh, NYC. This would have been two...More

Thank Dawn M
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hi Dawn, I am sorry that you were not happy with your visit. We have quite a bit of "memo", over 400 pieces, it may be because the ceilings are 17ft that the memo gets overshadowed. This Cafe design is more contemporary than the Cafe's...More

Reviewed 3 weeks ago via mobile

Service was fast, beer was cold and dinner was great! Easy to find! Added a new t-shirt to my Hard Rock collection.

Thank Denise D
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Glad you had a good time! See you soon, Nandi

Reviewed 4 weeks ago

special place that offers great service and good food. Servers are accommodating and the atmosphere is comfortable.

Thank site120
Reviewed 4 weeks ago via mobile

We have been to other Hard Rock Cafes in various states that were okay, but this particular location was terrible. We were eventually seated by a hostess after she and another male hostess ignored us while they chatted and gossiped, but once seated no one...More

Thank EmmyLou H
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Hi EmmyLou, I am so sorry that the staff ignored you. I am very concerned about the way you were treated. It looks like you were here on Saturday or Sunday. I would like to find out more about your visit. Please call me at...More

Reviewed 4 weeks ago

Hard Rock is always fun, we don't go that often because it is pricy. Hard Rock in Pigeon Forge is in a great location, next to the Titanic and Wonder Works.

Thank Angela B
Nandi I, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Hi, Thanks for the nice review! We are analyzing our menu pricing for 2018 and hopefully we will be able to come up with something that is a little easier on the wallet. Have a good weekend, Nandi

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Ask a question
Questions & Answers
momanderson
July 13, 2017|
AnswerShow all 2 answers
Response from Philip F | Reviewed this property |
I am in agreement with Randy. Either check their web site or call them to find out.
0
Votes
Katy B
February 2, 2017|
AnswerShow all 4 answers
Response from MarkB180 | Property representative |
We have the patio set up for your dog weather permitting. Hope to see you soon.
1
Vote
Sharon F
October 24, 2015|
AnswerShow all 4 answers
Response from VintageGibson | Reviewed this property |
Like all retail restaurants, they exist to make money for the company and a living for the employees. Capitalism works like this- If you want to buy the product at the price they want to sell it, you have a deal. If you... More
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$12 - $23
Meals
Lunch, Dinner, Late Night
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Reservations
Good for
Bar scene, Families with children, Kids, Special occasions, Large groups
Open Hours
Sunday
11:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
11:00 AM - 12:00 AM
Location and Contact Information
  • Address: 2050 Parkway, Gatlinburg, Pigeon Forge, TN 37863-2959
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Pigeon Forge
  • Phone Number: +1 865-430-7625
  • E-mail
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