Tug's

Someone from this business manages this listing.

475 reviews

#57 of 1,501 Restaurants in Memphis$$ - $$$, American, Bar, Vegetarian friendly

+1 901-260-3344+ Add website

Hours

Sun

9:00 AM - 9:00 PM

Mon

11:00 AM - 9:00 PM

Tue

11:00 AM - 9:00 PM

Wed

11:00 AM - 9:00 PM

Thu

11:00 AM - 9:00 PM

Fri

11:00 AM - 10:00 PM

Sat

9:00 AM - 10:00 PM

Improve this listing

Ratings and reviews

4.0

475 reviews

#57 of 1,501 Restaurants in Memphis

RATINGS

Food

Service

Value

Atmosphere

Details

Someone from this business manages this listing.

Learn More

CUISINES

American, Bar

Special Diets

Vegetarian friendly, Gluten free options

Meals

Breakfast, Lunch, Dinner, Brunch, Late Night, Drinks

features

Location and contact

51 Harbor Town Sq, Memphis, TN 38103-8849

Downtown

+1 901-260-3344

Improve this listing

Is this restaurant romantic?

Yes

Unsure

Details

Manage this business?

CUISINES

American, Bar

Special Diets

Vegetarian friendly, Gluten free options

Meals

Breakfast, Lunch, Dinner, Brunch, Late Night, Drinks

FEATURES

Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Street Parking, Free off-street parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Accepts Credit Cards, Table Service

Contribute

Write a review Upload a photo Ask a question

4.0

475 reviews

Excellent

231

Very good

121

Average

Poor

Terrible

GilB867

Memphis632 contributions

No River View

Apr 2022 • none

We had heard glowing reviews of this restaurant from various friends. We stopped by on a Saturday morning with family, for a lite breakfast / lunch. The wait staff was friendly, although our waitress was new and could not answer any questions we asked of the menu items. We had a collection of different items, pancakes, sandwich wraps, artichoke dip, and coffee / tea. The food was O.K. but nothing outstanding. The service was O.K. but nothing outstanding. I was disappointed there are absolutely no views of the river from inside the restaurant. I have nothing bad to say about the restaurant, but it was underwhelming after all we had been told.

Written April 19, 2022

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maxwell S

1 contribution

Wonderful Staff, Poor Ownership

Aug 2021 • none

This delightful restaurant offers a variety of delicious morsels and succulent cocktails. Highly recommended for anyone who can bear the high temperatures of the restaurant's atmosphere. It has become clear, after several patronages, that Tug's ownership cares more about a slight, ephemeral differential in economic prosperity than the comfort of its customers or staff. On a regular basis, Tug's operates at temperatures exceeding 85 F. This is a repugnant abuse of power and lack of consideration by the owners and remedies must be taken to improve the comfort of their environment.

Written August 24, 2021

Bethany H

Manistique243 contributions

Great casual dining

Jul 2020 • couples

We were at the River Inn for the evening and decided to use our food voucher at Tugs. The appetizers were amazing. We had the Asian lettuce wraps and spinach artichoke dip with flatbread. Both were superior. We both ordered fish and chips as our entree. It was nothing special. Not bad but not outstanding. Finished with the chocolate cake which was also good but nothing special. We will be back but will probably dine on appetizers.

Written August 1, 2020

Terricka10

Cordova1 contribution

Terrible first time!

Oct 2020 • couples

Terrible first time! My boyfriend and I just visited Tug’s for the first time and we will not be back. When we arrived at the restaurant there was only two other tables being occupied, each on two different ends of the restaurant. We were walked around into a corner, so we asked to be seated near the window instead. We waited at least 15 minutes as three other tables in our section were seated, served drinks, and one of the tables had received their appetizers. Our server had passed our table several times to aid the other guests. Since there was no one else serving tables around I decided to get up and ask the hostess who our server was. She apologized for the wait, because she recognized when we came in, and headed to our server who was the only server on our side of the restaurant. Draven, the server, then took over 5 minutes to come to our table to apologize without introducing himself to take our orders. We ordered three appetizers and two entrées, so we asked that the entrées come out after the appetizers. All of our food came at one time. Then, we had an issue with my food that we could not get mitigated because our server had not been back since serving our food, not even to refill our drinks. After twenty minutes of my boyfriend and I waiting for service, his blackened chicken pasta was cold, my egg rolls were extremely dry(which was my issue), and we had not received refills. At this point, we’re both upset, so I have to get up again to ask a hostess if we could speak with the manager because no one came by our table. When Courtney, the manager, came to our table she seemed apologetic at first. While talking to Courtney, Draven magically appears to pick up our two EMPTY appetizer plates now. But as I was explaining that the Draven had only been to our table twice(once to take our order and again to bring our food) in the past 75 minutes she cut me off mid-sentence in defense of the server explaining that he had came back after they messed up our fish as if we weren’t being truthful. I tried to tell her that our table did not have fish, but she continued talking anyway. So, my boyfriend interrupted her and reiterated that it was not our table, so that I could continue explaining everything that was an issue. She then went on to say that the server never acts that way, and that he’s usually there best server as if we’re not being truthful. She offered to take off my egg rolls and another appetizer as well as give us desserts. After all of that my boyfriend who had only had two bites of his blackened chicken pasta felt disrespected as well as I did. So, he just asked for one to-go box for his pasta, and the check. We will not be back.

Written October 29, 2020

BX125

Memphis3 contributions

What an absolute joke

Aug 2021 • couples

To preface all of this, I really don’t like to leave bad reviews of restaurants, because as a chef myself, I understand how difficult the job can be, especially now during the pandemic where staff is short and hours are long. What I will not abide, however, is select attention and apathy toward a customer’s experience - it is ok to fail sometimes if you at least try your best… Nobody was trying their best here. Place was busy, I get that, but the place is always busy. I know this because I used to be the executive chef of Paulettes, the fine dining restaurant owned by the same hotel across the street. That’s a whole other story. Despite being busy, we were set rather expeditiously which was nice, but looking back now, I would have rather sat up front by the host stand so that I wouldn’t have the expectation that food was coming. I ordered the cheddar BBQ burger with a beyond patty, my wife ordered the spinach artichoke benedict. We waited for that order for an hour and seven minutes. I kept an eye on my watch after the first half hour went by. My cheddar BBQ burger showed up without BBQ sauce, my wife’s spinach and artichoke benedict showed up with ham and no spinach or artichoke, raw English muffins, hard boiled eggs, and next to no hollandaise. But none of this mattered because we didn’t have any silverware and my wife took it upon herself to get up and go to the server station and grab two setups on her own. But hey, the Bloody Mary was good! Throw in a ten minute fire alarm and a server who just didn’t notice any of this, and you have a pretty accurate picture of our experience. We still tipped 20% because that’s just what you do. But as a chef, I would have some notices of termination to fill out. Should’ve known not to come there in the first place with intimate knowledge of how some of the management regards its workers. Ok I’m done.

Written August 28, 2021

Andiamo24

Chicago92 contributions

Not a Good Experience...

May 2021 • couples

We just returned from having dinner at this restaurant. We ate outdoors to enjoy the fresh air. My wife & I ordered a cup of gumbo, and fried catfish, sweet potato fries, and hush puppies. It took over 20 minutes to get the gumbo, the rice was uncooked. Then the catfish entree came. The breading was thick, and the catfish so thin, it was nearly invisible. The hush puppies and sweet potato’s were hard as a rock, and cold. While there, we seen other patrons sending their food back. No “ how was your meal” or any follow-up By the waiter. I had to go inside to ask our waiter for our bill. All in all, don’t waste your appetite, and money.

Written May 19, 2021

deb

Little Rock5 contributions

Tugs Restaurant in Harbor Town

May 2023 • couples

We were passing through Memphis and have stayed here many times but when we had brunch at Tugs Saturday morning May 13th on the outside porch the atmosphere seamed different. I now know what it was after the SHOOTING THAT NIGHT. What a disappointment !!!!!!!! It did not have the same "sophisticated atmosphere with a small and friendly team that the Boutique hotel that has the highest quality service "

Written May 14, 2023

Noel78

Tennessee621 contributions

Post Thanksgiving lunch

Nov 2022 • none

Wanted to show our Thanksgiving visitor downtown Memphis and Mud Island. Tugs came to the rescue on a cold, rainy afternoon when we needed lunch. With a view of the Mississippi out the window, we had a homey experience. It was a cozy place. Friend ordered gumbo and it drew a thumbs up. I had eggs and French toast, just comfort food. The service was fine and the prices reasonable. It hit the spot fro us. There are not many places to eat on Mud Island. This one works—at least for lunch.

Written December 2, 2022

Jeff W

Memphis3 contributions

Great experience

Feb 2020 • couples

Had an awesome time. Fried pickles were the best we've had(and we've ate a lot of fried pickles) Great drinks for a great price. And service was top notch. Chris F took care of us. Would highly recommend. And we'll be back.

Written February 23, 2020

craig1086

Atlanta1868 contributions

Nice Spot Down on the River

May 2023 • couples

We came around lunchtime on a Saturdayand ate off the brunch menu. We started with the southwestern egg rolls, which were really good. For entrees I had the catfish, which came with fries, coke slaw and hush puppies. It was all seriously good. Very well seasoned. My wife had the pan seared salmon, which she enjoyed, but was a little undercooked based on how she had requested it. For drinks, we both had the mud island margarita. We wanted other drinks, but they were out of so many ingredients, we had to settle for something simple. That was a bummer. Service was good from Jessica, our server and bartender, but they definitely needed a couple more servers on shift for the crowd that was in there. Parking was in a lot behind the restaurant. Tou can go down to Greenbelt Park and take a stroll next to the river.

Written May 13, 2023

Lloyd B

Springfield151 contributions

Bad Experience

Oct 2023 • couples

Breakfast Sunday, Oct 16. Seated in bar. Our server was friendly and VERY talkative. I observed her move through her area and she was very talkative with everyone. Our breakfast order took a long time to arrive. Both meals were pretty much room temperature. There was confusion about the gravy with my meal and I requested more. Server came back with gravy in a very small plastic condiment cup. Had to request coffee and water refills. Portions were small. Pancakes were good. This is a beautiful restaurant in a nice location. I would not return.

Written October 16, 2023

Susan S

Memphis2 contributions

Do better management

Dec 2022 • friends

While this time at tugs was tasty and the service was friendly, I am very disappointed. Only one server was wearing holiday attire which is very upsetting. Further, we were informed that management was the reason for this!! This management failing to allow employees to at least be fun in conjunction with the unnecessary price increases and lack of pay raises for employees is despicable. It’s no wonder tugs has been empty lately. Management has drained the fun.

Written December 22, 2022

GilB867

Memphis632 contributions

Slow Service

Apr 2024 • family

Their food is good, not outstanding but good. We were there for lunch and had a club sandwich, and burgers. The service was exceeding slow and it did not concern the waiter at all. Had to hunt him down to ask for drink refills, and had a long, long wait for our order to arrive. This little bar and grill has great atmosphere, with an out door patio, and great views of the river. But their service needs a lot of improvement.

Written June 1, 2024

Vanya S

Saint Louis5 contributions

Great food great service.

May 2023 • family

The food was excellent I ordered a bacon and jalapeño pizza and it was delicious. We had a group of 5 and two of our members food came later then ours management offered us free desert which we took. Our server was friendly and the manger was very nice and apologetic would go again if I’m in the area.

Written May 29, 2023

Jasmine

1 contribution

Highly Recommend!!!

Nov 2020 • family

Do yourself a favor and visit this lovely restaurant! My family and I recently enjoyed an amazing experience at Tugs. The ambiance is very welcoming. Amazing drinks, food and even better service. Our server, Anna, was extremely knowledgeable and made great recommendations. The service was UNMATCHED. Anna truly cared about our experience, and she would do that same for you. The food was absolutely amazing. Unquestionably the best meal we have had in awhile. Highly recommend! If I leave you with one recommendation when you try this place: ask for Anna!

Written November 12, 2020

…

Showing results 1-15 of 473

TUG'S, Memphis - Downtown - Menu, Prices & Restaurant Reviews - Order Online Food Delivery - Tripadvisor