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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
Special Diets
Vegetarian Friendly
Meals
Brunch, Breakfast, Lunch, Dinner
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meals, features
Reviews (174)
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56
53
20
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24
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LanguageEnglish
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Traveler rating
56
53
20
17
24
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All reviews ham the hash brown casserole friendly service place to eat seated right away
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Reviewed April 4, 2021

We stopped in just before 11 a.m. hoping to get a quick lunch. When we checked in, we were told it would be no more than a 40-minute wait, but almost certainly less. We hesitated, but stuck around. After 45 minutes, I began checking in...with the front hostess. She was polite, but no help. At the one-hour mark, I checked in with the hostess at the entrance to the restaurant. She told me it would be 10 or 15 minutes. I told her that we were leaving. All the while, we noticed that people coming in for pick-up orders were left waiting, getting varied answers and sometimes still waiting a half hour for their food. It seemed some management types were just wandering around the store, moving from the cash registers to the front hostess stand by the front door to the hostess stand at the restaurant entrance, but never really doing anything. Perhaps their time would have been better used bussing a few tables or helping in the kitchen. No one seemed happy or willing to try to help the situation. My advice: Try elsewhere.More

Date of visit: April 2021
Helpful?1  
Reviewed December 14, 2020

We haven't been able to go inside lately but took advantage of gift cards to order some to-go meals lately. The food is still the same as any location you'll find. However, we won't return any time soon due to the extremely poor - meaning...slow and customer - service. The previous visit was marred by their website being unable to take 2 payments. This time, when we made each of our entree choices, we were told something wasn't available - but what? The entree,? One of our sides or related choices? It didn't say! Then I called and relayed our orders. In 2 cases a side was not available, in the third case, the entree itself. This prompted the 3rd person in our party to opt out of ordering altogether. I asked why the menu wasn't accurate and was told they're addressing it. OK - after placing our 2 orders, was told it would be ready in 30 minutes. I arrived 30-35 minutes later and announced myself. Was told it wasn't ready yet. Finally, almost an hour after the order was placed I received it. I don't mind waiting 60 minutes if told it will be 60 - better to underpromise and overdeliver. I noticed the receipt had been marked 'closed' 15 minutes prior!! I feel like I was lied to!! We won't be back till the pandemic is over - at best!More

Date of visit: December 2020
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Reviewed September 14, 2020

Our dinner meal was terrible. We ordered hamburger steak, potatos with gravy and turnip greens. The meat was overcooked and served cold along with cold potatoes and cold turnip greens. WE were told it would take another 15 minutes if we wanted gravy. There was...a 20 minute wait to be acknowledge by waitress. Overall experience was bad. The service was as bad as the food. Definitely not up to usual Crackerbarrel standards.More

Date of visit: September 2020
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Reviewed August 3, 2020 via mobile

I’ve given a lot of reviews and none have been this bad. We have ordered a lot of food delivered to us and we love Cracker Barrel. We ordered meat and veggies for my family of 7. All of the food was cold. We only...live 5 minutes away. Everything tasted like it had been sitting on a counter for hours, maybe leftovers from other orders. Two of my kids didn’t eat their food and they didn’t even like the peach cobbler. I believe dine in is good but their takeout food was just bad.More

Date of visit: August 2020
Helpful?1  
Reviewed March 1, 2020

Convenient location to hotels and highway. Large location and got seated right away on a Monday morning. It was not as busy as I had expected it to be. Overall the service was good, even though our server seemed to be a little more on...the slower paced side. Meals were all hot and thoroughly enjoyed. The favorite is always the hash brown casserole. The ham though was saltier than other hams we have had at other Cracker Barrels. Overall, it’s a decent place to eat, the typical, normal chain with friendly service.More

Date of visit: December 2019
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Reviewed February 16, 2020

meal was good but the time it arrived at table was a very long time very crowded the day we went the store was great also

Date of visit: February 2020
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Reviewed November 22, 2019 via mobile

Wow! Since leaving TN some 5 years ago I don’t get to visit one of my old staples the cracker barrel. I was so looking forward to landing in Memphis and getting a nice breakfast and the usual quick great service. Well you wont find...the service here. I’m not even going to go on about how long everything took and how bad our service was. Trust me, unless you plan on camping here... move on ip the road!More

Date of visit: November 2019
Helpful?1  
Reviewed October 12, 2019 via mobile

OMG breakfast was so dreamy at Cracker Barrel. I haven’t been for a while, but the French toast made with the sour dough bread was just like I remembered. Everyone was just stuffed. Then in the other room was candy I remembered from my childhood...I felt so good I’m gonna take a nap with my grandman ❤️❤️❤️More

Date of visit: October 2019
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Reviewed September 25, 2019

Cracker Barrel is very consistent. The food and service were both very good. We enjoyed the new fried chicken.

Date of visit: September 2019
Helpful?
Reviewed July 22, 2019

Unfortunately this is the CB closest to my home and I think it's the worst in the country. The service is always slow, busy or not, and food is almost always lukewarm or cold. It is normal to wait 10-15 minutes to be acknowledged after...you are seated. Be prepared to wait a minimum of 30 minutes for your food. If you are with a group of 4 or more, good luck. This is the most poorly managed restaurant I've ever seen. There are a few shining stars in the server department, but usually management seems to set them up for failure. If you are traveling on I-40W, I would suggest you go to the Cracker Barrel at exit 20 instead of this one which is at exit 12.More

Date of visit: July 2019
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Frequently Asked Questions about Cracker Barrel

Yes, Cracker Barrel offers takeout services.

Cracker Barrel is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 4
  • Atmosphere: 4