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Reviewed April 26, 2020 via mobile

Horrible customer service! Just ordered take out through Door Dash and had it delivered to the hospital. No condiments, no utensils, no napkins, PLUS the order had the wrong items. And when we called to speak to someone at the restaurant, we were told we...have to request those items. I'm sorry, but shouldn't shrimp come with at least one cocktail sauce? They did not want take responsibility or correct their mistake for giving us the wrong items, instead told us it's a Door Dash problem. Well, Door Dash didn't make our food or pack it up. This is absolutely piss poor service. Thanks for nothing.More

Date of visit: April 2020
Reviewed April 19, 2020

We have been to Captain Jack several times in the past, their food is always AMAZING!! I have had several things on the menu and I am always impressed with the amount of food for the price.

Date of visit: April 2020
Reviewed October 3, 2019

I continue to return to Captain Jack's frequently. Most everything they have is fried, but that is the American tradition. I enjoy the variety of fish - the orange roughy, perch and cod are the 3 that I like best. Each month and on other...occasions, I need to bring a dish to a pot luck - church meetings, book club, garden club. I made a game of it for myself by going to all the various places (KFC, Chic Filet, Popeyes, etc.) At one of the meetings several of the guests indicated that they like the chicken that I brought that night the best. It was from Captain Jack's! It is so nice to be on the east side which is near to me. The people there are always pleasant whether I go through the drive-through or walk in to eat there.More

Date of visit: October 2019
Reviewed March 4, 2019

This place is a joke. Like anyplace that opens with a promise of good fish and chicken - there were long lines at first before reality set in. All fried food ain't fit to eat. Look at the parking lot now!

Date of visit: April 2018
Reviewed February 7, 2019

We ordered take-out fried chicken, fried okra, hush puppies, macaroni salad and green beans. There was very little about this experience I could say was good. The chicken was dry and not very meaty. the macaroni was over cooked and they gave us greens instead...of green beans. The hush puppies were OK as was the okra. It will be a long time before we build up the courage to return.More

Date of visit: February 2019
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