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Breakfast, Lunch
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Reviewed July 2, 2021 via mobile

My wife, my two children, and I were leaving for the weekend and decided to stop at the Cool Springs/Franklin Einstein’s on our way out of town. We come here quite often because we enjoy the food and the coffee and they are usually fairly...consistent with their quality control. Unfortunately, there was nothing quality or controlled about the events that followed. We ordered our food and pulled around to the window and were met by an elderly woman who was most likely the manager of the store. My wife handed her our card and she refused to take it stating, “We don’t touch people’s cards. Please use the machine yourself.” We were a little taken aback by this because we come to this particular store multiple times a week and we had never experienced this at any time prior. We were even there the day before and they took our card like they always do. Now, as eye rolling as it is to have some mall cop like this decide to cash in her “Fifteen minutes of Authoritarian Fun” ticket on us that morning, it isn’t the kind of thing I would bother to write a review about. I would simply shrug my shoulders, insert my card, and move along. It’s what followed that is review-worthy. Since we were going on a long trip, my wife took the first shift driving our truck because she’s more of a morning person than I am. Problem is, she’s not used to driving this truck so she parked us too far from the card reader for her to reach it but too close to open the door and get out….a bit of a catch-22 if you will. We had a good number of cars behind us so we couldn’t just back up and get closer. Considering the employees wear disposable gloves and she is the manager, we assumed she would recognize the current situation for what it was and simply make an exception and take our card. After all, they seem to have been making these ‘exceptions’ for the duration of this pandemic so why would this day be any different? My wife said to the woman, “I was here yesterday and they took my card like they always do. Can you help us out here?” The woman flatly refused, spouting off some rule from the company handbook that she had evidently just decided to start enforcing that morning. “Well I don’t know what you want us to do because we can’t reach and you won’t take our card,” my wife said. “I’m sorry, I can’t help you,” said the woman. It’s probably fair to say that we have all experienced a situation like this at some point in our lives where the wrong person is given a position of power, however small and then relishes that power a little too much. That was clearly the case here. This woman was not going to budge and this rightfully frustrated us both. We wanted to pay for our food and get on the road but General Custer decided she was going to make her last stand. My wife said to the woman, “this is really ridiculous. You’re really just going to stand there and not take our card?” “We can’t take your card, she replied.” So my wife contorted her body in a way I haven’t seen in many years (the one bright spot of the experience, mind you) and managed to use some Olympic level acrobatic maneuver to get the card in the slot while the woman watched, stone faced. I watched the whole ordeal, astonished by it and said, “you know this isn’t the way you treat a customer, especially a regular customer.” She didn’t like that very much so she told us she would not be serving us and yelled loudly for her staff to cancel our $40 order. She then TOOK THE CARD OUT OF THE READER and tossed it at my wife and asked us to leave. All that talk about not touching the card and she touches it after all. I have never one time been refused service anywhere ever. Never once. Until today. Naturally, this infuriated me and we pulled the car out and I went into the store to chat face to face about it without a sea of cars behind us in the drive through. The woman then claimed that my wife cursed at her and used the “F-word.” This infuriated me even further because not only does my wife not use profanity at all, my kids and I witnessed the whole exchange and there was absolutely no profanity spoken. “What did she say?” I asked. She claimed my wife said ‘get your ****ing s*** together’ to her which was a defamatory and slanderous lie. I couldn’t believe my ears. There was not even a sentence said by my wife that could have been misconstrued as the one she was accused of. I went to the truck and told my wife and she looked shocked and actually began to cry because she couldn’t believe someone would accuse her of something like that, especially when she doesn’t ever use profanity. We were going to leave but my wife was so upset that she wanted to speak to the woman herself about this unfair accusation. She went into the store and asked the woman to show her the video footage of her cursing. She refused and told my wife she was calling the police. This is a bagel shop, folks. Covid is making everyone crazy. The downside to this…aside from the obvious….is that we both feel violated and have that ugly feeling everyone has experienced at some point in their lives when some sort of gross injustice occurs and you can’t do anything about it. We are obviously done going there but it’s not like it’ll hurt them and it’s not like they will care. The only thing I can do is use my words to make people aware of what happened and I am at least quite capable in that department. I will write this review and I will write one on Yelp. I will report them to the Better Business Bureau and I will file a complaint with their corporate office. I will tell all of my friends that go there about this experience and I will share it on social media if need be. Will it make a difference? Probably not. But I will use my words nonetheless. The old adage has always been that “the customer is always right.” Not so with Einstein’s in Franklin. So if this customer isn’t always right, he can always write all about it on the internet.More

Date of visit: July 2021
Reviewed November 2, 2020

The management, Husband and Wife, between the two stores in Franklin, TN, are horrible with management. It appears unclean inside. They often run out of many of their options very early and I do not believe it is due to business, but rather, not ordering...nearly enough, due to finances. Usually they are absent of customers or they only have a couple or a few there. Many of the employees are nice, but they look cert unhappy. It is the management and they don’t treat customers well. If the management has such a poor attitude and obviously doesn’t know how to manage, I would guess they are treating food preparation the same way. After all, sometimes they give bananas that are bad and I have had bagels that are hard. Do not waste your time and money going here!More

Date of visit: December 2019
Reviewed March 17, 2020

I took my friend here after his doctor's appointment and both of us loved the bagels. I got cheese bagel and he got the lox bagel. Would recommend this place!

Date of visit: March 2020
Reviewed December 3, 2019

Einstein Bagles not only has really good bagles, but they have excellent coffee and sandwiches (made on bagles) for breakfast and lunch. You can buy bagles singly with a variety of smears, or in bulk with smears in tubs to-go. Their prices are fair for...the quality you get. They brew an excellent hazlenut-vanilla coffee that I love. They offer seasonal flavors (like pumpkin spice) of bagles and smears to broaden their fare and spice things up. Another real positive is how quick they are to take your order and to serve you. They have a drive through, which is very convenient. I have not had their lunch sandwiches, but they look very appetizing.More

Date of visit: October 2019
Reviewed January 16, 2019

Always stop here for coffee and a chicken salad sandwich for breakfast. Fast service. Fresh quality food and friendly faces. As a New Yorker, I can affirm they have the best bagels in Middle Tennessee

Date of visit: January 2019
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