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2
Fri, 8/12
8:00 PM

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$21 - $30
CUISINES
American, Steakhouse
Special Diets
Vegetarian Friendly, Gluten Free Options, Vegan Options
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meals, features, about
Reviews (247)
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239 results
Traveler rating
118
77
22
15
7
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LanguageEnglish
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Traveler rating
118
77
22
15
7
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Reviewed November 11, 2021 via mobile

Made reservations for 2pm on Veteran’s Day. We Arrived at 1:30pm the hostess was friendly and escorted us to the table at 1:45.. The waitress came to introduce herself immediately. The total experience was excellent. Eileen was the server and did an excellent job.

Date of visit: November 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 3, 2021

When a restroom is filthy it makes you wonder if the kitchen where the food is being prepared is the same way. Everything else was ok but if I had visited the restroom before eaten I would have left then.More

Date of visit: October 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded October 4, 2021

I appreciate you taking the time to bring this to our attention. I am sincerely sorry that you had this experience. I will be sharing your review with our leadership team in order to look into this further. Please feel free to reach out to...More

Reviewed June 26, 2021 via mobile

Ordered filet mignon. It was way, way too salty. My wife’s salmon was also far too salty. I couldn’t taste the meat and only ate it because a relative paid. My wife couldn’t finish her fish because of the salt. My uncle who had the...impossible meat burger also said it was very, very salty. The service was fine otherwise. The fruit I got as a side was also okay. But the main dishes were so heavily salted as to be borderline inedible.More

Date of visit: June 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Firebirdsgrill, Marketing at Firebirds Wood Fired Grill, responded to this reviewResponded June 28, 2021

Thank for taking the time to write about your recent experience at Firebirds. I am sorry that you did not receive the quality food we aim to deliver and are known for. Your feedback is invaluable to us so I will be sharing your review...More

Reviewed May 16, 2021

After a bad experience at the Bartlett Firebird's several years ago, I avoided Firebirds at every opportunity. On an evening out with the wife in Collierville during COVID, we stopped here for lack of other options. I was pleasantly surprised. I ordered a tasty Old...Fashioned from the bar from the new (first time on the floor) server. The wife had a glass of house wine (not her favorite). The service was excellent. I ordered a filet with mashed potatoes, port mushrooms and a side of shrimp. Everything was delicious including the perfectly cooked medium rare meat. The side of shrimp was a little too soft for my taste and could have been crisper. Wife had salmon which was perfectly cooked as well. The meal was really quite divine. We were unable to eat dessert because we were too full. We left satisfied, and my bad taste for Firebird's was replaced with a very pleasant memory. We were there when they still required masks, and had to wait in the lobby about ten minutes. When I asked if we could go to the bar to wait and get a cocktail, I was told, NO, due to mask restrictions. This was my only complaint.More

Date of visit: May 2021
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Reviewed January 3, 2021

My husband and I live in Collierville and we frequent this restaurant weekly. In the past we have experienced good service and good food in this establishment. Last night we went in around 7p.m. and sat in the bar area. Across from us there was...a couple with a service dog dining in the bar area as well. As they were being served by the bartender, she reaches down and started rubbing and playing with the dog. She then walks back to the bar area and started making customer's drinks picking up fresh fruit for such drinks, without ever washing her hands. In this time of Covid, this practice is completely unexceptable! Food service and physical contact with animals is never an exceptable hygiene practice nor is it safe for consumers. So because of this, we will never return. I cannot in good conscience recommend dining here!More

Date of visit: January 2021
Helpful?6  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 19, 2020 via mobile

Our first time here. Came in for a Thursday night. Very friendly staff. Very good atmosphere and service. Food was delicious. But sadly, all of our food items were room temperature. Nothing was hot, except the baked potato. Too long under the heat lamp maybe....We discussed this with our waitress and received an apology, but nothing else.More

Date of visit: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 12, 2020

It’s a shame to have to do this, because I love this restaurant, the food they serve, and the people serving it, but the COVID-19 prevention measures here are disregarded to the extent of potentially endangering the public, and it has to stop, I sat...where I was looking straight into the kitchen area and observed a cook with his face mask under his chin. I asked our waitress, Nikia (who did wear her mask properly and gave us great service), to send the manager over to us. Just before the manager arrived at our table, the cook put his mask back up where it should have been all along. I told the manager what I had seen and she promised to follow up on it. A few minutes later, I noticed the same cook with the mask below his nose, rather than covering it and it stayed that way for the rest of our visit. I also observed another waitress take her mask down below her chin every time she spoke to coworkers and then left it down as she went around the corner from the floor area of the restaurant to an area I couldn’t see. She soon came back out with mask in place for a short time, but I observed her standing directly if front of a table with customers with her mask below her chin again as we left. I wish this was the only visit where this has occurred, but I saw the same kind of behavior when I came here a couple of weeks ago from a different server. This is totally unacceptable for obvious reasons.More

Date of visit: November 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded November 18, 2020

Thank you for taking the time to share your experience with us. We take the health and safety of our guests and team members very seriously and will certainly be addressing this serious concern. I will be sharing your review with our leadership team and...More

Reviewed November 7, 2020

Our family used to eat here frequently, but we have not been here since Covid. We visited hoping for a great steak adn we were very disappointed. My father and I ordered filet that was touch and sinewy. After sending it back, I received a...second very flat steak that had a large skewer in the middle of it! The server was polite and apologetic, and the manager offered us free dessert. However, that did not make up for the reduced quality of the steak. The other food looked good, but I will not be back for steak!More

Date of visit: November 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Firebirdsgrill, Other at Firebirds Wood Fired Grill, responded to this reviewResponded November 13, 2020

Thank for taking the time to write about your recent experience at Firebirds. I am sorry that you did not receive the quality food we aim to deliver and are known for. Your feedback is invaluable to us so I will be sharing your review...More

Reviewed October 10, 2020 via mobile

My wife had the prime rib which was cooked to perfection and extremely tender. She added a garden salad and baked potato as her side. Both were wonderful! I had the 7oz filet which was also cooked to perfection and was tender you almost didn’t...need a knife! I had them leave off the garlic which I don’t care for. I skipped the salad but had the baked potato. Service was excellent and food perfect. Definitely a great place to eat and felt very safe.More

Date of visit: October 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 30, 2020

We sat in the bar area and the service was fantastic and food was good too. I reccommend if you are in the area.

Date of visit: September 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 23, 2020 via mobile

We ordered the Family Meal Deal! We chose the Grilled Chicken, it was FABULOUS! The food was plentiful, hot & ready on time! We were thrilled with everything about it! We have already ordered again, the same meal & perfect results! Such a treat in...this quarantine time!!More

Date of visit: April 2020
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Reviewed March 28, 2020 via mobile

We ordered the family meal and it was amazing. The family meals are made for 4 people. We ordered the chicken meal. It had 6 breasts with a dressing, mashed potatoes, salad and dessert. It was amazing and for $29.95! Support local

Date of visit: March 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 5, 2020 via mobile

Was a nice little place to enjoy happy hour. They have mail tools menu items. We had a few. Drink specials were reasonable and were decent, not just screwdrivers etc. We liked

Date of visit: March 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 5, 2020 via mobile

A great place to get drinks after a work or for dinner. They have gluten free options as well and you can make reservations. Never have to wait long for a table.

Date of visit: March 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 11, 2020

We were seated at our reservation time, no waiting. Then one our server quickly greeted us at our table and took our drink order. Our food was great. The prime rib was cooked perfectly and the shrimp strawberry salad was a wonderful salad. I will...be back to have the salad for lunch.More

Date of visit: January 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
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kathya721
May 19, 2018|
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Response from lasonyatunstall | Reviewed this property |
Not sure
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kathya721
May 19, 2018|
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Response from stevenanitab | Reviewed this property |
You can google the menu but it would be same as their dinner menu.
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Frequently Asked Questions about Firebirds Wood Fired Grill

Yes, Firebirds Wood Fired Grill offers takeout services.

Firebirds Wood Fired Grill is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5