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O'Charley's

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148 Paul Huff Pkwy NW, Cleveland, TN 37312-2900
423-472-2192
Website
Today
11:00 am - 11:00 pm
Closed now
All hours
Hours:
Sun 10:00 am - 10:00 pm
Mon - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
More Info
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46 Reviews from our TripAdvisor Community

Traveler rating
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Showing 45: English reviews
Cleveland, TN
Level Contributor
169 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I rarely write reviews on chain restaurants, especially those close to home but today is an exception due to the excellent service from Sean. My most common complaint here is slow service. Today the team was spot on...and I'm reminded also that originals are sometimes just the best. O'Charley's Southern Fried Chicken salad has been on the original menu for... More 

Helpful?
Thank axavol
Cleveland, Tennessee
Level Contributor
24 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 18, 2016

Several friends and I have lunch here several times per month. I have the menu memorized, so I can choose anything and be assured that it will be superior. I recently picked up a to go order to take to an ailing friend. The fried chicken salad and chicken harvest soup was packaged separately and every single item needed was... More 

Helpful?
Thank CathyGE2014
Level Contributor
4 reviews
4 of 5 stars Reviewed May 11, 2016

We were very pleased with the food which was recommended by our server. We had the Filet Mignon and Cedar Plank Salmon. Service was good and the food was very hot when delivered.

Helpful?
Thank melanie l
Cleveland, Tennessee, United States
Level Contributor
55 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 1, 2016 via mobile

Went there for lunch today. Got the tater tot fondue as an app. Lots of tots and plenty of cheese and sour cream. (Saved the cheese for the broccoli) Main dishes we're Nashville hot chicken and chicken fried steak. Hot chicken was spicy and very flavorful. Not so hot that you couldn't taste the chicken. The chicken fried steak was... More 

Helpful?
Thank Bubbaflavel
Cleveland, Tennessee
Level Contributor
145 reviews
114 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed February 2, 2016

I chose the cobb salad because it was the only one that had avocado. It was delicious! The southwestern ranch dressing was also tasty! I would have this again!

Helpful?
Thank rwilliams2911
Cleveland
Level Contributor
42 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 23, 2015 via mobile

Funny thing is ever time I go in haha email to wait on bread. Shouldn't someone just make sure to keep baking the bread? Taste like a chain restaurant food at higher than average prices.

Helpful?
Thank Bryan J
Athens, Tennessee
Level Contributor
35 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 15, 2015

Their food is typical national chain fare, and their servers are not always the most reliable or friendly.

Helpful?
1 Thank Oldcrabrick
Cleveland, Tennessee
Level Contributor
103 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed December 14, 2015

Stopped to eat lunch with four people at about 1pm. Server was in a bad mood, orders were taken after about 20 minutes, items ordered were brought out incorrectly with wrong dressings, and don’t even ask for condiments as they will not arrive before you depart. Food was hot and a value for the price.

Helpful?
Thank Robert D
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 4, 2015 via mobile

The food had appealing appearance, taste, and great service. However at the end of our meal while packing up the last roll, I uncovered a dead insect that appeared to be a roach. The server offered to get the manager to recover the service and I'm sure offer to pay our bill, but at that point there really isn't recovery... More 

Helpful?
1 Thank sunnythefish
Level Contributor
44 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed October 28, 2015 via mobile

We stopped at the location at 1246pm for lunch. There was a line but we asked if we could sit in the bar which has booths. They said we could. Then five minutes later said it was "assigned" seating. It's NEVER been assigned before. Seems the assigner was upset about a baby left in a car. We didn't think it... More 

Helpful?
Thank Al S

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Cuisine
American
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Serves Alcohol, Wheelchair Accessible
Good for
Families with children, Large groups
Open Hours
Sunday
10:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 148 Paul Huff Pkwy NW, Cleveland, TN 37312-2900
  • Location: United States  >  Tennessee (TN)  >  Cleveland
  • Phone Number: 423-472-2192

Questions & Answers

Questions? Get answers from O'Charley's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?