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Steak 'n Shake

220 Paul Huff Pkwy NW, Cleveland, TN 37312-2954
+1 423-614-7300
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  • Excellent21%
  • Very good28%
  • Average19%
  • Poor11%
  • Terrible21%
May 2, 2017
“No thanks ”
Mar 13, 2017
“Not so fast food”
Restaurant Hours
220 Paul Huff Pkwy NW, Cleveland, TN 37312-2954
All Details
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Reviews (51)
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1 - 10 of 50 reviews

Reviewed July 10, 2017

Went thru the drive through since going inside results in poor service. But they have decided to have poor service in the drive thru as well. Did not get all my stuff, then they took my receipt since they gave my order to someone else,...More

Thank celendermp
Reviewed June 14, 2017

Good burgers, fries and shake open 24/7 but a little slow, especially in the drive through. Also has some decent sides but not likely low calorie diet friendly.

Thank Idie63
Reviewed June 10, 2017

The food was ok, but the staff was terrible. Our waiter was ok, but most of the staff was yelling at each other across the restaurant the entire time. There were about four waitresses/waiters talking to each other across the whole restaurant telling each other...More

Thank dmwren
Reviewed May 2, 2017 via mobile

Cold fries, a table spoon of meat on Chili Mac, ridiculous. This is suppose to be their specialty. I could say more but it wouldn't be very complimentary.

Thank slideone1
Reviewed March 13, 2017

We've eaten here inside before and the food is okay (nothing to write home about) but their drive-thru is HORRIFIC. I knew they had a slow drive-thru but when we went a week ago, it took us 30 minutes to get through. This was with...More

Thank lswaff
Reviewed January 27, 2017 via mobile

Stopped in via drive thru to grab a quick lunch. Pulled up behind two other cars. Waited, ordered, and gone in 7 minutes. Food was hot and hit the spot. Easy day! Thank you.

Thank Robert D
Reviewed September 25, 2016 via mobile

We have eaten at this location many times over the last few years. They always seem to be understaffed- especially on Sunday afternoons. There is frequently a wait once you are seated to even be greeted by your server. The service is spotty as far...More

Thank Stacie N
Reviewed September 20, 2016

Heading up I-75 and stopped for lunch. The place is nostalgic with 60's music playing and a retro decor. The food was tasty but I was glad I got a double cheeseburger since the patties are very thin. Milkshake was good and fries were plentiful...More

Thank Jotum
Reviewed September 5, 2016

We visited on a Sunday night. Victoria promptly greeted us and sat us in a very comfy booth. She also took our drink order and told us our waitresses name who would be there in a minute. Several minutes elapsed and Victoria came back and...More

Thank David R
Reviewed August 9, 2016

We used to love Steak 'n Shake but during our last three visits to the chain we have noticed a decline in the cleanliness of the facilities and a lack of attention on the part of the staff that are making us rethink Steak 'n...More

1  Thank Mbhnm
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Nearby Attractions
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Cleveland Bradley County Public Library
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3.15 miles away
Mash & Hops
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Families with children, Kids
Location and Contact Information
  • Address: 220 Paul Huff Pkwy NW, Cleveland, TN 37312-2954
  • Location: United States  >  Tennessee (TN)  >  Cleveland
  • Phone Number: +1 423-614-7300
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
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