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The entire evening was almost perfect. The servers were very respectful and made the evening very special. The food was outstanding. We could not have asked for a better experience on a very special evening.
We were in Bartlett for family business. We wanted a sit down lunch. Upton arrival we were seated quickly. My husband had a half rack of ribs. He said they were the best ribs he had eaten in a while. Exclaimed that we would drive...back to eat here again. If you go eat there, make sure to save room for desert! The Creme Brûlée Cheesecake is to die for!More
We placed our order online and paid in advance. We arrived to pickup on time and followed the instructions to call upon arrival. No answer. We tried again. No answer. I noticed as we did this that a man in a chef’s uniform was sitting...on the bench in front of the restaurant. My husband went in and inquired and was told they were just waiting on the vegetables. We waited another 15 minutes. I called and hit the option for a new to go order, which they answered. They told me the order was nearly ready. We waited another 10 minutes and I went in. I spoke to jobless than 7 employees. I told them what I wanted and they said someone would be with me. Finally a woman brought my order and because I had zero confidence, I tested and the food was cold! I asked for a refund. They said no one there could handle that. I asked for the person in charge and they said it was the Executive Chef. So guess who that was! The guy who had sat on the bench outside for 10 minutes while our food was not being cooked! He was rude and told me the General Manager would handle the refund from home but it would be two days before I would see it. This place is a joke! Not a professionally ran restaurant.More
Date of visit: July 2021
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded July 7, 2021
Thank you for sharing your feedback regarding your recent ToGo order with Firebirds. Please accept my sincerest apologies for the unacceptable food and service you received. If you give us the chance, we intend to make this right and hope you will allow me to...More
We were not sure where we were going for dinner but as we drove I looked up best steak dinner and Firebirds popped up and I made a reservation and it was just around the corner. Upon arrival they asked us to wait in our...car they would call when ready. We had the best server(Sherena) she did a great job. We had a steak special and it was melt in your mouth good. They also helped by allowing us to take a few pictures for our 40th wedding Anniversary. It was a great night. Thanks again Sherena!More
we ordered a couple entrees and an appetizer. Pulled up right at the scheduled time and there was an employee waiting in the lot. He took our name and brought our order right out. The food was packed well and still hot when we got...home. Firebird Chicken Pasta had very generous portion, enough for lunch the next day. It was a bit spicy so we added some cheese to tone it down. The meatloaf was excellent as well, would order again. We shared the Philly cheesesteak rolls and they were awesome!More
We choose this because we had read the reviews on Trip Advisor. We were not disappointed. Only one problem, we thought it served pizza, I guess wood fired made me think that.
So, we had hamburgers They were delicious, but I thought $13. - $14....for a burger & fries was expensive. Even their salad at $14.50 was expensive.
Our waitress, Ashley was really top notch, and comical. We enjoyed chatting with her.More
I had lunch last week it took 2 1/2 to have waiter come to table and then bring check!
The Prime Rib salad was recommended by waiter...it was just inedible scraps cut off from from someone's plate returned, over cold rice. NOT GOOD AT ALL!...My cheeseburger was placed on bun lopsided and was cold, fries just barely warm, a tiny amount of ketchup was in cup, no waiter check on us during this time and restaurant was empty. I can see why as this was truly one of the worst dining experiences in Memphis what a shame!More
Date of visit: October 2020
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded November 5, 2020
Thank you for taking the time to bring this to our attention. We pride ourselves on our high standards of food and service and sincerely apologize that you had this experience. It is important to us that we exceed our guests’ expectations and...More
My wife and I love firebirds. We come o this location often. The food is always good, but this review is strictly for the service we had this past weekend. We came in around 11am on Sunday for lunch, there wasn’t a long wait, most...of the tables were empty. The hostess sat us in a both and the waitress asked if she could get our drinks and help out with our orders. **Team work is huge in the food service industry**, the hostess said she wouldn’t help and walked away, the waitress went the other way and we sat there for 20 minutes until the waitress came back. Took our drink orders and was no where to be seen for another 30 minutes. Finally a different waiter came to take our order and he disappeared for god knows how long. “Telling me your going to take care of us and then not is a huge deal for us.” Its the worst service I have ever had at this location, and I didn’t see a manager on staff checking on guests or leading the employees.
During this time when your restaurant is only at 30% capacity the service should be a top priority and it wasn’t. Whats going to happen when covid is over and your place is packed out with a 2 hour wait? I noticed that the surrounding tables were equally as frustrated with the level of service. Waiting equally if not longer to have someone serve them. It’s simple... don’t over seat people if you don’t have enough staff, work as a team, there was no reason of why the hostess couldn’t have helped out with one table. The managing partner at this location has some serious work to do. I think we will be putting this location on hold for awhile before we return.More