Been in Gville for 20+ yrs, and have gone to the Hearth maybe 5 times in last few years as a place for special meals. Our son was leaving for college the next day so we thought we would take him for a fine meal/great...steak before he left. Arrived last night for our 615 p and was quickly seated, little did I know it would be the best part of the evening. Out waitress appeared and from the start it was obvious we were a bother for her, she was short with us, said nothing regarding specials, just seemed curt/bothered about having to serve us. We did order the wedges..they were average with fantastic house dressing, our main entrees were a salmon that was dry with no flavor, a NY strip with less flavor, and my marinated chicken which was tasty but not special in any way. The sides were good, but certainly didnt make up the tasteless meal. When the waitress returned and asked how our meals was, she told her and asked to talk with the manager. Well a few minutes later another waitress came to our table and said she was helping manage for the night...we explained again about the lack of taste/ quality to our meal, she said she would look into it, and the original waitress came back and handed us the bill with no adjustment. Now hold that thought...a few minutes later by chance, the REAL manager was at the table next to ours and happened by our table and inquired about our meal..we again explained regarding the absolutely tasteless food and attitude challenged waitress, she listened carefully and then said the following" since they get complaints either about flavoring or not flavoring the steaks, they DONT flavor them but let the customer request how they want it done or flavored AND that regulars know this.."So you gotta be a regular here to get the meal cooked the way you like, NEVER in my 50 + yrs eating from dives to five stars have I heard that one. She did make an adjustment to the bill, but rest assured we will not darken their door again.. Maybe the reviews are great from the regulars (they know the drill), but if you aren't a regular...Diner beware..More