I’ve been here several times with friends at different times of year. Each time, the reservation process here is a bit confusing. They take reservations only by calling the location. I’ve recommended to their management staff they consider sure Open Table, which seems overly successful...for millions of restaurants world-wide. Yet, for some reason, they rely on a phone call to their facility for a reservation. Most recently, I visited with friends over New Year’s. We called for a reservation, and the host was very confused as to what a reservation meant. She told us our reservation would be for 7pm, but could be later if other walk-in customers arrived prior to our reservation. I asked if that meant we were simply calling ahead, rather than a reservation. She was not sure the difference between a call ahead vs reservation. I gave my name, and contact number, and agreed we would be there at 7pm. When we arrived at 7pm, per her instructions, she told us she had forgotten to process our reservation, and our wait would be another 45 minutes to an hour. I wish I could say this was a one time problem. Yet, it continually is of concern when we try to make reservations here.
The food is always delicious, and the staff are always attentive. Never a complaint with either of these areas! Make sure to get the grilled and seasoned pineapple!
Management really should consider other options for reservations.More