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RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
Meals
Late Night
FEATURES
Outdoor Seating, Parking Available, Wheelchair Accessible, Takeout, Seating, Street Parking, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Accepts Credit Cards
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Reviews (568)
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567 results
Traveler rating
331
135
58
32
11
Traveler type
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LanguageEnglish
Traveler rating
331
135
58
32
11
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Reviewed 1 week ago

Like many, we have visited Hilton Head Ice Cream for years but recent visit suggests things have changed, and not for the better. One mildly positive change is the shop have created more space and improved the traffic flow. Unfortunately, there does not appear to...be any supervision, quality control or employees that appear to care. The only goal seems to be getting people to the cash register as quickly as possible. During our early evening visit, before there was much of a line, the employees were literally just slapping ice cream into cups & cones with little regard for whether the ice cream actually stayed in the cup/cone ... ice cream dripping everywhere. Basically the employees just don't seem to care at all. So disappointing.More

Date of visit: September 2021
Helpful?
Marissa M, Owner at Hilton Head Ice Cream, responded to this reviewResponded 1 week ago

I do apologize for your experience. That is not typical for us. Unfortunately, we recently had a drastic and abrupt drop in employee availability for several reasons and it has left us with a labor shortage just like many other businesses across the country. We...More

Reviewed August 11, 2021 via mobile

The ice cream is delicious! They offer a wide selection of ice cream. I highly recommend the banana pudding flavor. The customer service was nice and friendly. They were extremely patient as we sampled various flavors. The portion size is HUGE! Mid afternoon is a...great time to go (no lines).More

Date of visit: August 2021
Helpful?2  
Reviewed August 5, 2021

We’ve been going to Hilton Head for many years now, and Hilton Head Ice Cream is easily the best ice cream shop on the island. Huge scoops and great selections. Go early to beat the after dinner crowd.

Date of visit: July 2021
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Reviewed July 12, 2021 via mobile

Cookie Monster ice cream was really good. Don’t let the long line deceive you, the line moves quickly. Lots of unique flavors and seasonal options. Very friendly staff!

Date of visit: July 2021
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Reviewed June 30, 2021 via mobile

Great ice cream, the kids working there are always nice and friendly. This company has always done a nice job hiring the right students. Yes, pricey. Tables outside are usually clean and available for families to sit at during off-times.

Date of visit: June 2021
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Reviewed June 23, 2021

The cookie monster ice cream was the most amazing ice cream I have ever had! The place was packed but staff moved the line along pretty quickly. Great customer service, too. When my daughter got a flavor she didn't like, they gave her a new...one at no charge, even after we insisted on paying for another.More

Date of visit: June 2021
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Reviewed June 10, 2021 via mobile

The ice cream was delicious. The service was quick. The only thing that got this a 4 was the price. It was 15 dollars for a milkshake and sundae. We will definitely come back again.

Date of visit: June 2021
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Reviewed June 3, 2021

Friendly service, large servings, great ice cream! This is the only place my wife will let us get ice cream on the island. Why bother trying anything else when you found the one.

Date of visit: June 2021
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Reviewed May 29, 2021 via mobile

Great young guy working here who was friendly and efficient. Always enough flavors to choose from. Yes, pricey it is what it is. Very good quality

Date of visit: May 2021
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Reviewed May 18, 2021 via mobile

We’re not sure what all the hype is about. Our opinion was it tasted like fluff and fillers, lots of air. The flavours are ok at best. They do great at getting people in and out.

Date of visit: May 2021
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Questions & Answers
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chipr68
July 16, 2017|
Answer
Response from cstew6ko | Reviewed this property |
Yes! Most of the ice creams are gluten free. Ask Jeff, who makes the ice creams and he will be able to tell you for sure! :) They also have dairy free / vegan options.
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Frequently Asked Questions about Hilton Head Ice Cream

Yes, Hilton Head Ice Cream offers takeout services.

Hilton Head Ice Cream is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5