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Lunch, Dinner
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Reviewed January 16, 2017

While traveling I stayed at a hotel in Cranston that advertised the 5 herb pizza restaurant and that they had late night delivery. I ordered food at 12:07 am with someone from the restaurant that seemed to have an attitude with me placing an order....Around 12:45 am I called back to see when the food would arrive. I spoke with someone who said the delivery driver was on the way. The food did not arrive until about 1:10 am. I asked the delivery guy why the food took an hour to be delivered and he said because the food was just made. So I stated I had an issue and didn't want to pay due to the inconvenience of waiting over an hour for food and the guy very rudely said if I had a problem then to give him the food back. So I then called and asked for the manager in front of him explained the situation and he told me the wait time was until 1 am for delivery which I explained I was never told otherwise I wouldn't have ordered because I was exhausted and was looking for something quick to eat and saw they were still delivering and were approximately 8 mins away which he laughed at and said they were 13 mins away... he then said he was a manager but not the boss and couldn't authorize for refunds and pretty much handled it as though it was a joke laughing at my complaint then asked me to hand the phone to the delivery guy. Once back on the phone told me the delivery guy would give me back $5 cash back for my charges (I used my credit card over the phone) and said he told him to apologize to me for being rude. Not only did he not apologize he spit in his hand before giving me 5 $1 bills. Completely rude service from both the manager I spoke to on the phone and the delivery driver. Plus the food was barely even warm anymore when delivered. I would have given the restaurant another chance if they offered better customer service but due to this experience I will not be giving them my business again. I hope the "boss" realizes the rude staff he has working for him is going to ruin his business.More

Date of visit: January 2017
Reviewed January 11, 2016 via mobile

Had the steak lovers pizza I usually go for the plain cheese pizza or pepperoni at most, but this time I tried something different and do not regret it. The steak was delicious and it completed the pizza! Would definitely order again plus delivery is...free of charge!More

Date of visit: January 2016
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