HG Wood Fired Pizza & Family Restaurant
+1 215-862-1740+ Add websiteImprove this listing
Hours
Sun
11:00 AM - 9:00 PM
Mon
11:00 AM - 9:00 PM
Tue
11:00 AM - 9:00 PM
Wed
11:00 AM - 9:00 PM
Thu
11:00 AM - 9:00 PM
Fri
11:00 AM - 9:00 PM
Sat
11:00 AM - 9:00 PM
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
2.5
Details
Someone from this business manages this listing.
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CUISINES
Pizza
Meals
Lunch, Dinner
FEATURES
Accepts Credit Cards, Table Service
Is this an Italian restaurant?
Details
CUISINES
Pizza
Meals
Lunch, Dinner
FEATURES
Accepts Credit Cards, Table Service
Contribute
2.5
13 reviews
Excellent
3
Very good
2
Average
1
Poor
1
Terrible
6
SunNStars
Keyport435 contributions
Nov 2020 • none
I ordered the personal Sicilian pie with mushrooms. While it tasted good they literally put less than 8 mushroom slices on the entire 6 slices. I should have complained but was too hungry to send it back. It is terrible that they charge for the toppings but then are so stingy with them. Raviolis were ok. Service was decent. Basic wine was stupidly overpriced for a glass so I had a beer instead. For the amount they were charging for a glass I could have purchased the entire bottle in a wine shop.
Written November 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gguerraa
Hello, SunNStars, Thank you for taking the time to share this feedback with us. While we're glad to hear you enjoyed the Sicilian pizza and friendly service, we're sorry that the rest of your visit fell below your 5-star expectations. We will take your comments into consideration and use them to improve where we need to. Again, thank you for your review and we hope you will consider dining with us again in the future.
Written November 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Freedom25500955073
1 contribution
Jul 2024 • family
June 20, 2024: We just picked up an order of "Fettuccine Alfredo" and the pasta was not finished being cooked and it was too dry because the pasta had absorbed most of the sauce. It wasn't edible and had to be trashed. We also had an order of Fried Calamari and that went straight into the trash can as well because it was like trying to chew rubber bands. The calamari when it was Giuseppe's was delicious, tender and flavorful with a delicious batter crust. This was nothing like that. This is the 3rd time in about a year and a half we ordered the Fried Calamari hoping it had improved because it was so rubbery before we didn't eat it, but it was worse than the last two times and in the trash it went along with a lot of wasted money. Now we're sitting here eating peanut butter & jelly sandwiches for dinner instead.
I just spoke to Natalie at HG, who told me she was the manager. I told tell her that I wasn't asking for a refund or a replacement for the inedible food, but that I hoped someone would check the quality of the food before it goes to the customer. I'm local and have been going there for many years, long before it was HG's, and other than pizza, I'm done with them.
Written July 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adan Guerra
Hi Freedom, we're sorry to hear about your recent experience with us. We appreciate your feedback and will address your remarks with our team. We value your loyalty and hope to have the opportunity to provide you with a better experience.
Written July 21, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravelingTim62
New Hope9 contributions
Aug 2020 • none
Went on line for the menu, called and ordered a pizza. The online price for the pizza I ordered was $15. When I got there the guy tells me it’s $21. I said but your online price says 15. He said oh yeah we’ve been trying to fix that for a few months. RIPOFF
Written August 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seaside43668572223
Hi Tim, thank you for your feedback as we take all of our customer comments very seriously. We will be addressing these concerns so this won't happen again. Please feel free to contact us directly so we can address your comments personally.
Written August 28, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jstram15
Massapequa87 contributions
Dec 2023 • family
The service in this “restaurant” is absolutely atrocious. They never brought us silverware or napkins. In fact, we had to find our own. The people at the neighboring table also had to get up and find their own silverware, napkins, straws & to-go boxes (since we had waited so long for our food!) despite all of us asking multiple times.
Additionally, our pizzas came out one at a time with about 20 minutes in between. The tables around us were all experiencing the same thing.
If driving thru New Hope, don’t waste your time.
Written December 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adan Guerra
Hi jstram15, We apologize for the poor service you experienced at our restaurant. This is not the standard we strive for, and we appreciate you bringing it to our attention. We're actively working on improving our processes to ensure a better dining experience for all our guests. Thank you for your feedback.
Written December 17, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa B
Delaware3 contributions
May 2020 • none
We often get dinner here. Takeout and eat in and are never disappointed. My husband loves the sweet and spicy wings so he always says yes to going to HG's
Everything from the pizza, the pasta and chicken dishes are always good. One of our favorites.
Written May 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda D
Savannah1 contribution
Jun 2024 • solo
I never expect a great takeout experience at HG these days but man this was the floor you can’t fall below. Half of my order was not included and when I called to let them know they put the blame directly on me. Offering no refund or delivery. When I arrived to pick up the forgotten food I was told it was remade for freshness I should have known that the chuckle following that statement indicated it was not… and it was not. Ice cold- sad chicken. Also the employees were sitting on buckets and seemed disgruntled so maybe they were having an off day.
Written June 5, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adan Guerra
Hi Amanda, We're truly sorry to hear about your recent experience. This is not the level of service we aim to provide. Your feedback is crucial for improving, and we'll address these issues internally. Thank you for bringing this to our attention.
Written June 6, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Domenick K
Lyndhurst15 contributions
Mar 2023 • couples
I come to New Hope 2-3 times a month and this food has always been good up to a couple months ago, two weeks ago my eat in pizza came out cold. Today I went with my girlfriend and we both order bacon cheeseburgers. When they came out they were tiny and half the size of the bun. Mine was also cold. I told the server to take it back I did not want it. She never asked what was wrong or if I wanted something else. My girlfriend ate hers as she was very hungry. I have nothing at all. When I questioned this I was told a mistake was made and that we were give the kids burger which is smaller. Why did they charge full adult price for my girlfriends then? Funny but I think this is a lie as nowhere in the menu does it show a kids burger. I will never eat here again. Foot went down hill and customer service sucked and also o way out mangers attitude sucked
Written March 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ggerra
We are deeply sorry for the unpleasant experience you had, Domenick. We never intend to serve cold or incorrect orders, and we apologize for the mistake made with your burgers. We assure you that we take your feedback seriously and will review our menu to ensure that all items are accurately labeled. Please know that we will be taking steps to address the issues you've raised with our staff and management team to ensure this does not happen again. We value your patronage and would love to regain your trust and show you the exceptional service and delicious food we are known for.
Written March 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Colleen H
1 contribution
Jul 2024 • family
When this place was Guiseppes it was AWESOME!!! Now the food is mediocre and sometimes just bad. I think we now call it Mexican pizza (instead of real Italian pizza.) Will go over to NJ in the future. Catanzaretti's Lambertville!!!!
Written July 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adan Guerra
Hi Colleen, We're sorry to hear about your experience. We appreciate your feedback and will make any necessary adjustments. If you ever decide to give us another chance, we hope to provide you with a better dining experience.
Written July 11, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack I
New Hope10 contributions
Dec 2021 • family
Ordered sandwiches, wings and steak fries for delivery. Originally the app said it would take an hour. Good news is that it arrived in less than 1/2 hour. That was the only good news. The two Italian hoagies did not have any vinegar and oil even though we asked for extra, and the meat and cheese were slices so thick it was silly. The tuna hoagie had no flavor. The wings that we ordered extra crispy were soaked in teriyaki sauce that was pooled in the bottom of the box and the steak fries didn’t show up. Called and asked for a credit for the fries that we did not get. Won’t be going back.
Written December 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ggerra
Hello, 15jacki, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We would like to make sure that such mistakes do not happen again. Please feel free to reach out to us directly regarding your feedback and we will address them in the most suitable way. We look forward to hearing from you as your comments make us better. Thank you for your business and we hope you will give us another chance to earn that 5-star experience we are known for.
Written December 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Buckscount
Doylestown144 contributions
Oct 2019 • none
Found this restaurant in May if this year, and since have introduced my family to the authentic flavor of their sauce, pizza, seafood and pasta.
Favorites are Salmon with their marinara sauce...delicious, shrimp fradiablo ... best ever, and for those that enjoy plain pasta with dry grilled shrimp..outstanding !!
So full on soup, or salad, breads and main course.,.haven't tried dessert - Yet.
A must try.
Written October 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seaside43668572223
Thank you for taking the time to give us your feedback and 5 star seal of approval. We are so happy to hear you enjoyed our great food. We appreciate your business and look forward to seeing you again soon.
Written October 21, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MitchPhyllis65
Morristown7612 contributions
Oct 2019 • none
We’ve seen this restaurant many times on our way to Peddlers Village but never stopped. Today, the first cold day of October we decided to check it out to get something warm for lunch after spending the morning at Rice’s Market. The rectangular shaped Classic Margherita HG Wood Fired Pizza we ordered was outstanding; my wife loved the crust and overall flavor. We had great service and surprised how fast we got our pizza. This place offers a nice menu selection, can accommodate a crowd inside or outside, and has a separate bar area, or you can order takeout.
Written October 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seaside43668572223
Mitch and Phyllis, Thank you so much for your 5 star review! We take great pride in delivering the best experience for all of our customers and are so glad to hear you enjoyed our great food. We value your business and hope to see you again soon.
Written October 8, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saw2013
Rochester67 contributions
Jul 2019 • family
When we are in town we usually grab a meal at HG's. The atmosphere is casual, the wait staff is usually quick and accurate. Unfortunately, this visit was not as successful. I really wanted a wood fired individual pizza but without tomato chunks. The waitress "promised" I would love it. Not so, the pizza was full of chunks and it appeared very "soupy". The staff apologized and didn't charge me for the meal. They offered me a second choice, but at that point my party was half way through their dinner, so I passed.
Written July 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seaside43668572223
Thank You! We love hearing from our awesome customers and are so happy to hear we were able to provide for you the great experience that we are known for. Your feedback will be shared with our staff and we will use it to help us continue to improve. Thank you for your business, we would love to see you again soon.
Written July 31, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seth R
Doylestown483 contributions
Sep 2018 • couples
My wife and I stopped in for dinner one night after a long journey. HG Wood Fired Pizza in New Hope was a new spot that we hadn't visited before so we wanted to try it out. The wood fired pizza is rectangular and very fresh. Something that you'd expect to find in a boutique restaurant. The pizza was delicious (we had their Brooklyn style) but the service was a bit slow considering the restaurant was fairly empty when we visited. Still, we'll be giving it another try. It's a really nice decor and very comfortable. Hope you enjoy it!
Written October 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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