We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

General Sutter Inn

Certificate of Excellence
$$ - $$$
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
14 E Main St, Lititz, PA 17543-1900
+1 717-626-2115
Website
Today
11:00 am - 2:30 pm
Closed now
See all hours
Hours:
Sun 11:00 am - 8:00 pm
Mon - Fri 11:00 am - 2:30 pm
Tue - Thu 5:00 pm - 9:00 pm
Fri 5:00 pm - 9:30 pm
Sat 11:00 am - 9:30 pm
More Info
Add Photo Write a Review

212 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 212: English reviews
Level Contributor
30 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

After our last visit here, I was expecting a first class experience. We arrived at 7 which was our reservation time and both my wife and I had our hearts set on the evening special, Seared Ahi Tuna Steak. Our waitress presented the specials and said that it would be delivered medium rare. MMM! I couldn't wait! As pescatarians, the... More 

Helpful?
Thank Michael O
Lititz, Pennsylvania
Level Contributor
7 reviews
4 restaurant reviews
5 of 5 bubbles Reviewed 6 days ago NEW

Great service, staff is very accommodating.The restaurant's meals are very tasty. Good bar, great ambiance. The hotel is first class. Walking distance to many other places to visit in the area. Secure, well lighted parking and streets.

Helpful?
Thank Sarah1832
paul p, Manager at General Sutter Inn, responded to this review

Dear Sarah1832, We really appreciate the feedback! It seems you enjoyed many of the features offered at the General Sutter Inn during your stay! From the Pub to the Penthouse, and all of the small shoppes of Lititz, we are glad that you enjoyed your overall experience at the General Sutter Inn and Bulls Head Public House! We hope you... More 

Willow Street, Pennsylvania
Level Contributor
108 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 5 weeks ago

After the outstanding experience we had here for lunch last month, we decided to come back for dinner. The food was once again exceptionally good. A nice varied menu and very good presentation. Each course was delicious. Sadly on this visit the service was not up to our expectations. The bread we ordered with our appetizers was delivered to the... More 

Helpful?
1 Thank Alan17584
paul p, Manager at General Sutter Inn, responded to this review

Dear Alan17584, Thank you for sharing your thoughts with us on TripAdvisor. We always appreciate hearing back from our guests, especially with constructive criticisms. I am so happy to hear our culinary offerings continue to hit the mark with you, but I am also personally saddened that you found our service lacking. Allow me to apologize for our sub par... More 

Reading
Level Contributor
70 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 10, 2016

not disappointed w/this historic Inn for a place to relax in front of their inviting fireplace after a splendid meal w/very friendly and accomadating wait staff.

Helpful?
2 Thank 1940dori
paul p, Manager at General Sutter Inn, responded to this review

Dear 1940dori, We here, at the General Sutter Inn, thank you for taking the time to share how "friendly and accommodating" our wait staff was, as well as how inviting the fireplace is! I am so glad you and your guests were treated so grandly by our staff and we hope that upon your return, you find they will continue... More 

Willow Street, Pennsylvania
Level Contributor
108 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed November 4, 2016

We stopped in for lunch today and had a truly exceptional experience.Unbelievable menu ranging from British pub food to classic American cuisine. The ambiance was excellent, Our server was knowledgeable, attentive, and cordial. The food was delicious and the dessert was worth every calorie. An impressive wine and liquor list. Definitely a place we would go back to. Now we'll... More 

Helpful?
Thank Alan17584
paul p, Manager at General Sutter Inn, responded to this review

Dear Alan17584, We are just thrilled at how well your impromptu visit went! We absolutely love to surprise people and are even more excited when they can't wait to return. Reviews like this validate all the dedication and hard work that all of our employees put into each guest experience. We hope to exceed your expectations on your next visit... More 

Providence, Rhode Island
Level Contributor
40 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 2, 2016 via mobile

This is a cozy hotel that offers a wonderful private dining area perfect for special events. The open shared space features a working fireplace. Classic spot in the heart of downtown Lititz.

Helpful?
Thank Lisa P
paul p, Manager at General Sutter Inn, responded to this review

Dear Lisa P, Thank you for your accolades! We always appreciate when our guests share their experiences with others on TripAdvisor so that everyone can be made aware of the versatility that The General Sutter Inn offers its guests! We look forward to serving you again and do think of us for your next private event! ~Warmly, Christian Estrella Assistant... More 

Morris, Oklahoma
Level Contributor
22 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 2, 2016

The road noise was a little loud. There is no elevator and no help for luggage. The stairs are steep and 20 of them. :)

Helpful?
Thank 419lorik
paul p, Manager at General Sutter Inn, responded to this review

Dear 419lorik, Thank you for taking the time to share your thoughts on TripAdvisor. I appreciate your list of the highlights of your stay and hope that it is simply a caution you are providing to guests regarding our lack of an elevator. And while it is out of my hands, allow me to apologize for the road noise. I... More 

Arlington, VA
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 1, 2016

We were visiting Lititz for the weekend and our friend recommended the pub at General Sutter Inn. We sat in the restaurant section and weren't sure what to order but the waitress told us the pub food would bring us back, and she was right. The Shepherd's Pie and Bangers & Mash were phenomenal. Great beer selection too. Highly recommend!

Helpful?
Thank HokieMom80
paul p, Manager at General Sutter Inn, responded to this review

Dear HokieMom80, We appreciate you sharing your kind thoughts! And also, please thank your friend for the recommendation, as well! While having review sites like these is always a great reference, having someone rave about us is an impression that just cannot be duplicated. We are so happy that you enjoyed our English Pub Fare and hope that you left... More 

Brookeville, Maryland
Level Contributor
85 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 25, 2016

A wonderful menu and dinner specials makes your dining experience first class. We have been coming here for about 40 years and have always enjoyed the food and the atmosphere. The service is excellent and we never feel like we are being rushed through a meal. Outdoor dining is a nice option in the warmer months. Connecting pub is a... More 

Helpful?
Thank bobb420ret
paul p, Manager at General Sutter Inn, responded to this review

Dear bobb420ret, Thank you for sharing such kind words and thoughts! It is always a joy to have such a wonderful clientele, but so very humbling to hear that we have always taken such good care of you. We are happy to have served you with such an enjoyable consistency and we look forward to continue providing you and your... More 

Myerstown, Pennsylvania
Level Contributor
243 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed October 9, 2016

My cousins made lunch reservations for the day of the Lititz Chocolate Walk. Service was excellent and timely after we were seated. However, I thought it took far too long for our lunch to arrive. We were there an hour and a half. Everyone enjoyed there food.

Helpful?
1 Thank Mosslady53
paul p, Manager at General Sutter Inn, responded to this review

Dear Mosslady53, We hope you enjoyed the Lititz Chocolate Walk! It was an unexpectedly busy day for us here at the Inn, and while we sincerely apologize for the untimeliness of your food, we are so glad to hear that everyone enjoyed their selections! We hope to be better prepared by your next visit to the General Sutter Inn and... More 

Travelers who viewed General Sutter Inn also viewed

Lititz, Lancaster County
Lititz, Lancaster County
 
Lititz, Lancaster County
 

Been to General Sutter Inn? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
American, Bar, British, Pub
Meals
Breakfast, Lunch, Dinner, Late Night
Restaurant features
Serves Alcohol, Full Bar, Free Wifi, Reservations, Outdoor Seating, Seating, Waitstaff, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Private Dining
Good for
Romantic, Local cuisine, Bar scene, Business meetings, Families with children, Special occasions
Open Hours
Sunday
11:00 am - 8:00 pm
Monday
11:00 am - 2:30 pm
Tuesday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Wednesday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Thursday
11:00 am - 2:30 pm
5:00 pm - 9:00 pm
Friday
11:00 am - 2:30 pm
5:00 pm - 9:30 pm
Saturday
11:00 am - 9:30 pm
Location and Contact Information
  • Address: 14 E Main St, Lititz, PA 17543-1900
  • Location: United States  >  Pennsylvania (PA)  >  Lancaster County  >  Lititz
  • Phone Number: +1 717-626-2115

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of General Sutter Inn and other visitors
3 questions
Ask a question
1 month ago
York, Pennsylvania
26 days ago

See all questions (3)

Questions? Get answers from General Sutter Inn staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?