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Terminal 5 | Heathrow Terminal 5, Check-in, Hounslow TW6 2GA, England
+44 20 8283 6213
5:30 am - 10:30 pm
Open now
All hours
Sun - Sat 5:30 am - 10:30 pm
More Info
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434 Reviews from our TripAdvisor Community

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Showing 411: English reviews
Level Contributor
212 reviews
122 restaurant reviews
common_n_restaurant_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I really like the option of having real food in an airport. Service was fast and efficient. Food was good and the portions generous.

Thank Maite P
London, United Kingdom
Level Contributor
54 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

In Carluccios now. Just sent coffee back as tasted like dish water - first time I've sent a coffee back in my life. Cakes were great as normal. Replacement coffees fine.

Thank BenM279
Naples, Campania, Italy
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best place to eat Italian as a franchise Restaurant. Whenever I am able to I will always go back. Very well done.

Thank Jessica G
Bournemouth, United Kingdom
Level Contributor
361 reviews
264 restaurant reviews
common_n_restaurant_reviews_1bd8 144 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The restaurant is typical of the brand. The service provided by Mateusz was excellent. He was friendly but not intrusive. Unfortunately my steak, ordered Rare, arrived as Medium. it was tasty but not as required. Mateusz noticed this and offered to replace it. A nice touch. I declined the offer as we were pushed for time. However I appreciated his... More 

Review collected in partnership with Windows 10 app

Thank GoonerGav
Gillingham, United Kingdom
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

decided to eat before I went through security. This place is bright, well run and food is tasty. Don't I need to say anymore? Not really. Very modern, staff friendly, food quick. I was on my way airside to have a few drinks before flight. All good!

Thank Simon L
Glasgow, United Kingdom
Level Contributor
33 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were given £10 voucher each to spend due to a delay of our flight with British Airways. Two course menu option for £10.99. Husband had pate & ravioli, I had lasagna & icecream & son had Spaghetti carbonara from the main menu. Would recommend as an alternative to fast food options.

Thank touristBev
Cliffe Woods, Kent
Level Contributor
208 reviews
96 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were at terminal 5 saying farewell to our son, daughter-in-law and grand daughters aged 4 and 2. Whilst Mum And Dad checked in their luggage we took the girls into the restaurant. The service was exemplary. We orders meals with split times for arrival at the table and then making alterations to choice were well dealt with. The food... More 

Thank MartinG_53
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We decided to eat here before flying, the staff were quick to sit us and we're very polite. The food came out quick and didn't disappoint. I had the meatballs and they were amazing, soft and full of flavour. I'd recommend eating here, prices are good and the food is great. The staff are very nice and are happy to... More 

Thank Morgan1209
Warwick, United Kingdom
Level Contributor
134 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 4 weeks ago

. Very busy and very noisy. Friendly, helpful staff (though maybe a bit too familiar - I saw our waiter teasing one member of a group of six or so, because he wasn't eating or drinking like the others; but then maybe the waiter has not heard of Ramadan). Whilst the waiting staff were efficient, the kitchen was slow. The... More 

2 Thank TheLesserMerlin
Glasgow, United Kingdom
Level Contributor
145 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good choice as usual including gluten free options for me. Excellent service from friendly helpful staff. Very good value. I wouldn't hesitate to recommend this restaurant when you are in Terminal 5

Thank mwfr2016

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    4 of 5 stars
  • Value
    3.5 of 5 stars
    3.5 of 5 stars
Brunch, Breakfast, Lunch, Dinner, Late Night
Restaurant features
Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Large groups, Families with children, Dining on a budget
Open Hours
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
5:30 am - 10:30 pm
Location and Contact Information
  • Address: Terminal 5 | Heathrow Terminal 5, Check-in, Hounslow TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8283 6213
  • This restaurant is at Heathrow Airport (after security)

Questions & Answers

Questions? Get answers from Carluccio's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?