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Gordon Ramsay Plane Food Restaurant

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Terminal Five Wellington Road | Departure Lounge, Terminal 5, Heathrow Airport, Hounslow TW6 2GA, England
+44 20 8897 4545
Website
Today
5:00 am - 9:30 pm
Closed now
See all hours
Hours:
Sun - Sat 5:00 am - 9:30 pm
More Info
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2,137 Reviews from our TripAdvisor Community

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Showing 1,984: English reviews
London
Level Contributor
15 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

Relaxed atmosphere, good food, friendly service and no- nonsense Bloody Mary to forget the 4 hour delay. Splendid

Helpful?
Thank Fred B
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Fred, Thank you for your review. I'm very happy that were able to make you feel relaxed and Bloody Mary helped to forget an unfortunate delay. We hope you will revisit us again on your next journey through Heathrow T5. Best Wishes, Aleksandra More 

Glasgow
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

Don't believe the hype I'd say, food was ok but certainly nothing special and not anything better than the other joints around T5. Watch out for the "optional" service charge which is tacked onto every bill, aren't you already charging us enough ?

Helpful?
Thank Lord_Arkaig
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Guest, Thank you for you honest review and choosing to dine with us. We are sorry to hear we didn't light up your expectations on this occasions. I hope we could have done more you on a day to make your experience special. I hope you will revisit us in the future. Kind Regards, Aleksandra More 

Gibraltar
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW via mobile

My sister and I ate here last week. The young lady who greeted us at the door was welcoming and efficient as was her colleague, who took our order. The menu was interesting, we opted to share the crispy squid starter, which was ample and tasty. The main course was delicious, and perfectly cooked. Pudding was a bitter chocolate tart... More 

Helpful?
Thank Diane S
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Diane, Thank you for your review. We are delighted to read you had a lovely experience with us and you enjoyed your meal. We look forward to welcoming you back at Heathrow T5! Best wishes, Elina More 

Gillingham, United Kingdom
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Good service but expensive for fairly small portions . Tasty good quality food.Quick turn around ....

Helpful?
1 Thank Medwayfamily
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear guest, Many thanks for your review of your experience with us! We never compromise the quality of our produce and our prices reflect this. We are delighted to read you found the food and service to be good overall and hope to see you again! Kind regards, Mehvish More 

Stockholm, Sweden
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

At 7:00 in the morning on a Saturday when Heathrow terminal 5 was buzzing the welcome was lukewarm ( we were a group of 10). The restaurant was virtually empty. The wait to be seated was too long so we just walked away.

Helpful?
Thank 647481
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear guest, We are sorry to hear about your disappointing experience. I wish we could have done more for you on the day. Please accept our sincere apologies for not being prompt in accommodating you on this occasion. We hope you will visit us when you are next at Heathrow terminal 5 so we can do better for you. Kindest... More 

Yateley, United Kingdom
Level Contributor
39 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

Had breakfast this morning, first impression decor poor and furniture ripped and very tatty. Had full breakfast priced at £12.75 and the portion size was rediculous and staff more interested in trying to sell extras rather than listen to complaint. Received Bill and found service charge of £4.61 added when spoke with waiter he said it was standard and refused... More 

Helpful?
Thank Gary3234
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Gary, Thank you for taking some time and writing a review of recent experience at Plane Food. Please accept our apologies if we didn't meet you expectations on this occasion. Also, we do not view the service charge as compulsory payment but left to the guest’s discretion should they wish to use it as a tool to express gratitude... More 

Level Contributor
34 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

We arrived at the airport with 2 1/2 hrs to spare before our flight. Decide to have breakfast here. Having queued for 20 mins ( despite there being plenty tables inside) we were seated and order taken. I ordered the poached eggs with avocado, to be told there was no avocado. We then waited 45 minutes before asking where our... More 

Helpful?
Thank Karen B
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Karen, Thank you for taking the time to write your review of our restaurant, your comments are very much valued. I certainly empathize regarding the points you mentioned in your review. I may assure you this is not our regular practice.This is level of service is certainty not acceptable and will be addressed to management team. I hope you... More 

St Ives, United Kingdom
Level Contributor
93 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Nice environment and food (breakfast) is well-sourced and prepared. Drawback is the poor service. Drinks arrived okay but two meals were served some 10 minutes apart. At least two nearby tables also had problems getting what they wanted in a co-ordinated manner. In summary, probably better than most airport facilities but service needs to be improved. Price is only slightly... More 

Helpful?
Thank Ian J
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Ian, Thank you for taking the time to write a feedback about us, it will certainly help us to improve the service we provide to our guests. Yet, I'm very happy to read you enjoyed your breakfast and the quality of produce we use. We look forward welcoming you back with us on your next journey through Heathrow T5.... More 

Penzance, United Kingdom
Level Contributor
121 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

Visited here before a flight. The service was poor and the waiter obviously did not like it when we asked to sit on a different table to the one we were shown. Eventually somebody came and took our order. The food was poor for what you are paying. Will find somewhere else next time.

Helpful?
Thank Jacs511
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Jacs, I am sorry to hear of your disappointment of your experience with us at Plane Food. We hoped you would have had better memories of your dining experience. I do hope you shall dine with us again the next time you are travelling through Terminal 5, so we can show you we can do much better. Kindest regards,... More 

Galway, Ireland
Level Contributor
13 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

I go through T5 quite a bit but recently had more layover time than usual so I decided to check this one out (I normally eat in Giraffe which is very reliable). The layout is good - very open and feels spacious compared to the traffic jam outside. Staff were fine but I found myself cranking my neck trying to... More 

Helpful?
Thank sc250prs
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. Our menus presented to guest on the day and online state that a £1.50 per person cover charge and 12.5% service charge is added to all final bills. We do not view the service charge as compulsory payment but left to the guest’s discretion should they... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
$15 - $62
Cuisine
European, British, Vegetarian Friendly, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner, Late Night
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Families with children
Open Hours
Sunday
5:00 am - 9:30 pm
Monday
5:00 am - 9:30 pm
Tuesday
5:00 am - 9:30 pm
Wednesday
5:00 am - 9:30 pm
Thursday
5:00 am - 9:30 pm
Friday
5:00 am - 9:30 pm
Saturday
5:00 am - 9:30 pm
Location and Contact Information
  • Address: Terminal Five Wellington Road | Departure Lounge, Terminal 5, Heathrow Airport, Hounslow TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8897 4545
  • This restaurant is at Heathrow Airport (after security)
Description
The signature menu of Gordon Ramsay and an exclusive picnic offering ensures that Plane Food offers innovative food concepts to passengers travelling through Heathrow Airport Terminal 5. Located airside, after you pass through security, Gordon Ramsay's Plane Food easily stands out. Architects Bentel & Bentel have crafted the aerodynamic lines of the restaurant's unique decor to conjure up a range of shapes associated with flying. The menu offers a range of pasta and risotto dishes, as well as grain-fed 28 day aged steaks and exclusive Plane Good picnic hampers, perfect for when you're in a hurry and ideal for enjoying on the plane at your leisure. Diners can also have their meal at the elegant bar whilst they enjoy great views of the Plane Food open plan kitchen and their choice of irresistible cocktails.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gordon Ramsay Plane Food Restaurant and other visitors
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Questions? Get answers from Gordon Ramsay Plane Food Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?