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Gordon Ramsay Plane Food Restaurant

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Terminal Five Wellington Road | Departure Lounge, Terminal 5, Heathrow Airport, Hounslow TW6 2GA, England
+44 20 8897 4545
Website
Today
5:00 am - 9:30 pm
Open now
All hours
Hours:
Sun - Sat 5:00 am - 9:30 pm
More Info
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2,049 Reviews from our TripAdvisor Community

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Showing 1,904: English reviews
Manila, Philippines
Level Contributor
79 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed yesterday NEW via mobile

Eggs Benedict and champagne are a good start to 8 hours in the air. Nice vibe, open unrushed but at pace with the patrons. Cool open layout, unpretentious but a step up. Take away packs for those of us who can't face airplane food.

Helpful?
Thank elsbethcat
High Wycombe, United Kingdom
Level Contributor
174 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

In an airport you expect to pay more for eating and this is no exception. That said the short rib burger was very good indeed although paying extra for fries with a burger is a rip off. Staff however really need an attitude adjustment and were less than helpful.

Helpful?
Thank Richard G
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Hi Richard, Many thanks for your honest comments in regards to your recent visit with us at Plane Food. All feedback is always useful as it used to help us improve our quality and service we provide and it is through constructive feedback that we can improve as an operation. I do hope you shall visit us again on your... More 

Dubai, United Arab Emirates
Level Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW via mobile

When I visited the restaurant alone it was half empty, however beware they have a horrible area in the corner just for singles. I left.

Helpful?
Thank 12Mirdif
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Hi There, We are so sorry you left without trying something delicious. We do not have a special area for single guest, as a guest you are welcome to ask our team to change whatever you dislike, which also includes your seating as we want you to be as comfortable as ever. Please come back and see us and we... More 

London
Level Contributor
18 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Nothing especially good to say about this place. Of note is the dirty and decrepit crockery and slow service. That's a picture of a supposedly clean teapot!

Helpful?
Thank SandieB467
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Hi There, We are so so sorry to hear about your experience with us. Please allow us to redeem ourselves by contacting our Guest Relations department via email on guestrelations@gordonramsay.com , where our team are awaiting to hear the details of your experience. Please quote your TripAdvisor name, the name of the restaurant and the title of your TripAdvisor review,... More 

Colnbrook
Level Contributor
210 reviews
149 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW

I came here for early morning breakfast, on my way to a trip abroad. I had the full english breakfast, whilst the food was fine, I feel that it is far too expensive. The food was ok - but for that price - you're expecting a great deal more. When it came to the bill, I saw that the service... More 

Helpful?
Thank T_Virdee
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Hi There, We are really sorry to hear that your experience was not what you expected. As a guest to Plane Food, you are very special to us and as a result, we seek out the best ingredients from far and wide in order to make special plates of food. So when you dine with us, we try to make... More 

Maldon, United Kingdom
Level Contributor
115 reviews
94 restaurant reviews
common_n_restaurant_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW via mobile

Staff look bored and cannot be bothered. Breakfast OK. Ask for anything that is not on the menu like extra toast. You are better if writing to santa

Helpful?
Thank adboperations
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Hello There, So sorry about the experience you had, that's not the way we want our guest to remember us, especially at this time of year which should be a season of great festive memories. Do come back and see us again as we are sure to deliver a much more festive experience and we will inform Santa to put... More 

Sydney
Level Contributor
39 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

This place tries to rip you off - food was actually good however there is a hidden £1.50/p.p charge (which is in size 6 font of the menu) and nowhere on the big menu at the front of the restaurant before you enter the place. According to the waiter this is for the bread (which we did not order and... More 

Helpful?
1 Thank puringu
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Hello, Thank you for taking some time and writing a review. We are pleased to hear you enjoyed the food at our restaurant. In regards to the the charity donation, all our guests are presented with information about the charity donation at the same time as being presented with their final bill. Our till systems automatically add £1.00 to the... More 

Peterborough
Level Contributor
15 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

I was really disappointed by this place. Looked exciting from the outside. Menu seemed great. The product, sadly, was not. I ordered the Full English Breakfast, the mushroom was tasty but the rest pretty average and certainly not worth the money. Toast was extra and came out cold and with no Jam. Waiter could not have looked more bored of... More 

Helpful?
Thank Bonedoc40
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Hi There, We are so sorry to hear about your experience with us. Our breakfast is normally quite delicious but something must have went wrong on the day you dined, so will be sure to let our Chefs know. Also we will make sure that our waiter gets a good cup of coffee to keep him alert on the job... More 

London, United Kingdom
Level Contributor
64 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 1 week ago

I have eaten here 4 or 5 times and on each occasion it has got worse. The first time I ate her a couple of years ago I have a lovey breakfast and felt it was worth the inflated cost, great food and comfortable setting. Then sadly on the last two occasions both this year it has been awful. Bot... More 

Helpful?
Thank jackiemol
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Hi Jackie, We are so sorry to hear about your experience with us, which seems to not improve each time you return. May i ask you to please contact our Guest Relations department on guestrelations@gordonramsay.com , where our team are awaiting to hear the details of your experience. Please quote your TripAdvisor name and the title of your TripAdvisor review,... More 

Newcastle upon Tyne, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 week ago

Food and wine was good but service not consistent across the tables around us. One guy was ignored, another table had their dessert brought before the main had been finished. Our main courses were delivered separately. One member of staff was vacuuming around tables which were occupied - happy for empty tables to be vacuumed around so they are nice... More 

Helpful?
1 Thank jayO4064XB
GRG R, Guest Relations Manager at Gordon Ramsay Plane Food Restaurant, responded to this review

Dear Jay, Thank you for your feedback. We are really sad to read that you were disappointed with your overall experience. We really wanted you to love it. I hoped we could have done more for you on the day of your visit to make your dining experience memorable. Please accept our sincere apologies if we did not meet your... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
$15 - $62
Cuisine
European, British, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner, Late Night
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Families with children
Open Hours
Sunday
5:00 am - 9:30 pm
Monday
5:00 am - 9:30 pm
Tuesday
5:00 am - 9:30 pm
Wednesday
5:00 am - 9:30 pm
Thursday
5:00 am - 9:30 pm
Friday
5:00 am - 9:30 pm
Saturday
5:00 am - 9:30 pm
Location and Contact Information
  • Address: Terminal Five Wellington Road | Departure Lounge, Terminal 5, Heathrow Airport, Hounslow TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8897 4545
  • This restaurant is at Heathrow Airport (after security)
Description
The signature menu of Gordon Ramsay and an exclusive picnic offering ensures that Plane Food offers innovative food concepts to passengers travelling through Heathrow Airport Terminal 5. Located airside, after you pass through security, Gordon Ramsay's Plane Food easily stands out. Architects Bentel & Bentel have crafted the aerodynamic lines of the restaurant's unique decor to conjure up a range of shapes associated with flying. The menu offers a range of pasta and risotto dishes, as well as grain-fed 28 day aged steaks and exclusive Plane Good picnic hampers, perfect for when you're in a hurry and ideal for enjoying on the plane at your leisure. Diners can also have their meal at the elegant bar whilst they enjoy great views of the Plane Food open plan kitchen and their choice of irresistible cocktails.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gordon Ramsay Plane Food Restaurant and other visitors
6 questions
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Questions? Get answers from Gordon Ramsay Plane Food Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?