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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Mexican, Southwestern, Fast Food
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner
View all details
meals, features
Reviews (68)
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63 results
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15
27
10
4
7
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LanguageEnglish
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Traveler rating
15
27
10
4
7
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Reviewed October 22, 2021 via mobile

I go to Chipotle a couple times a week and stopped there on a recent trip to Hershey. What a mistake! First off, mobile orders only plus they do not offer kids meals. So I ordered on the app and stood around ( with about...20 others) and waited. This was about 2:00 so not the busiest time. The app said it’d be ready by 2:00 but wasn’t ready until 2:15. There was no sense of urgency and employees spent as much chatting as making food while customers waited. Plus there was no attention to detail, for example there was no cheese on 1/2 my son’s burrito and piles on the other. Never again!!!More

Date of visit: October 2021
Helpful?
Reviewed October 8, 2021

Poor customer service at this location. Today I waited in line with no other customer ahead of me for 15 min while 8 people behind the counter just did other things.

Date of visit: October 2021
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Reviewed August 13, 2021

Dirty, got mad when I asked for a towel to clean. Messed up order, rolled eyes..messed up again. Will not visit again..door is fingered up, probably worst visit to a chipotle i've ever had.

Date of visit: August 2021
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Reviewed March 8, 2021

After a long very busy day, we went to our old faithful when we have to eat late and know the food will be good....Chipolte!

Date of visit: February 2021
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Reviewed February 23, 2020 via mobile

Employees screwed up an order, cashier’s English was terrible and difficult to understand. Employees on the line were barely audible when placing our order. That said, other than the order they botched, the other orders (party of 5) were accurate and tastes great. The order...they botched was both wrong and cold.More

Date of visit: February 2020
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Reviewed February 19, 2020

An indication that this place is good is the lack of available parking spaces. Every space was taken, so we parked across the street in the parking deck. As we approached, we could see the long line, joined the line, but got smart and ordered...online. Good choice, because we received our order way before the people who were ahead of us. The girl who was handling online orders was quick, pleasant, and customer friendly. Brought our food to the hotel, and enjoyed the peace and serenity of our room. The food was excellent! Everything was fresh.More

Date of visit: February 2020
Helpful?1  
Reviewed October 7, 2019

Nothing new here, it's a Chipotle. All your favorite choices and the standard procedures. Line up, order, pay, eat. I had the carne asada bowl. It was very good. I am a fan of this chain wherever I go. You can't go wrong. Would come...again.More

Date of visit: September 2019
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Reviewed September 17, 2019

Big note on the door, out of guacamole and we were greeted immediately and it was covered. Seemed very kind, very caring. The food was excellent, and we were even asked again if everything ok. Small town feel. Nice!

Date of visit: September 2019
Helpful?2  
Reviewed September 16, 2019

Went in at 415 on a Sunday afternoon. Line was maybe 5 people in front of us. The line moved as well it does at all Chipotles. Floor and tables were an absolute MESS! At a slack time like this, someone should have been sweeping,...wiping and generally cleaning the front of the house. It was far and away the worst mess I have ever seen in a Chipotle, and we have been in them at lunch rush the day after Thanksgiving! We ate outside (the weather was great) and enjoyed our food. Our only complaint about the food is that in every Chipotle we have visited there is only ONE salt shaker and ONE pepper shaker! You have to ask for them, then the staff has to find them, and in this case they have to fill them! This must be a company-wide thing! Everything else about the food was fine, but the cleanliness of the place just spoke loudly about care for the customer. We eat at Chipotle whenever we can find one, and this one had the food right but the out-front cleanliness wrong.More

Date of visit: September 2019
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Reviewed August 12, 2019

Hershey's Chipotle always has high standards & the food is the same when going after numerous times. Still my favorite is corn salsa, guac & chips!

Date of visit: June 2019
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Questions & Answers
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Donna R
July 17, 2015|
AnswerShow all 2 answers
Response from Corey_C19 | Reviewed this property |
210 West Chocolate ave-- it will take you about ten minutes to drive there from Hersheypark exit or one minute from chocolate world exit. HP exit takes you around the perimeter of town.
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Frequently Asked Questions about Chipotle Mexican Grill

Yes, Chipotle Mexican Grill offers takeout services.

Chipotle Mexican Grill is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5